Pega for Government
Personalized, Omni-Channel Service
Get it right the first time
It’s not always easy to uphold the law and keep constituents happy. But with the right technology, you can make complex rules and regulations feel simple and accessible. Imagine anticipating what your constituents need and giving them proactive step-by-step guidance, or creating self-service tools that are clear and confusion-free.
Pega gives you the power to connect seamlessly with the people and businesses you serve. Online. In an app. On the phone. On live chat. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be applied in the moment on any channel. Our unified automation engine streamlines and simplifies every interaction – think more retailer, less red tape.
Your mission is to make sure bad things don’t happen. With personalized, end-to-end service, you can achieve it every time.
Automate Investigation Lifecycles
Streamlined. Smart. Compliant.
Rules and regulations may change, but the fundamentals of investigation don’t. Whether you’re keeping food safe or looking into tax non-compliance, your field investigators need the tools for a complete, accurate, and thorough analysis.
You also need to keep your team compliant with ever-shifting regulations, while providing fast and flexible geospatial integration so they’re able to capture information anytime, anywhere. In other words, you need a fully integrated application that visualizes every step of the investigation lifecycle.
Pega’s solution is built to do all this and more. A smart data layer pulls information together, rules and analytics recommend actions and enforce guidelines, and a unified engine harnesses powerful end-to-end automation. Plus, everything in Pega is audited, so you keep a clear record of how your investigatory team ties all the pieces together.
Achieve New Levels of Operational Excellence
Automate without breaking what works
Piles of paperwork. Multiple systems and mainframes. Internal silos. There are a lot of obstacles standing between you and real digital transformation – but getting there isn’t impossible. You just need to think end to end.
According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem. Sounds like something your agency could work with, right?
Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a single architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process and keep the good systems that your agency uses to serve constituents. By connecting your front and back office in one unified system, you’ll get the outcomes you want with the speed and accuracy you need.