Pega for Government

Modernize your organization and transform the constituent experience.

Streamline Courts Management

Transparency. Efficiency. Fairness.

Fixing inefficiency in the justice system isn’t just an IT problem, it’s a policy problem. One that does more than cost taxpayers money.

Why? Because silos and fractured systems can cause damage to the public policies governments try to implement. Streamlining the way cases are processed can ensure that every constituent gets a fair shake, whether they’re in the criminal, civil, or family court system. Automating everything you can in the justice ecosystem makes it easier to turn decisions into outcomes.

Pega’s industry-leading case management platform empowers you to do all this and more. It features a smart and powerful data layer to pull information together, rules and analytics to recommend actions to court officers, and powerful end-to-end automation with a business process management (BPM) unified engine. There’s no code in Pega, so making changes is easy, which means you can easily keep up with shifting regulations. The result: a streamlined process that reduces costs while delivering fair outcomes to all.

Video | 3:12

New Jersey Courts’ Digital Transformation

A unified solution to support the end-to-end legal case management process – from indictment to conviction, sentence, and subsequent rehabilitation – is now required

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Customer Success | 3:44

TCDRS Delivers Superior Omni-Channel Customer Experience With Pega

With Pega, Texas County and District Retirement System eliminated five systems and dramatically reduced system maintenance costs.

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Personalized, Omni-Channel Service

Deliver more than constituents expect

Providing interactive, intuitive, and flexible applications can be tricky for governments working with dated legacy systems. “Rip and replace” takes time and money you don’t have, and not every tool addresses the kind of innovation today’s digitally savvy constituents crave.

With Pega, you’re able to deliver consistent, world-class service everywhere. Online. In an app. On the phone. On live chat. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be applied in the moment on any channel. The industry’s only unified automation engine streamlines and simplifies interactions, so your constituents will feel like they’re dealing with a cutting-edge private company rather than their local government.

Give your constituents more than a self-service portal. Empower them with personalized, end-to-end service.

Automate Investigation Lifecycles

Smart, streamlined investigations, every time

Running a successful investigation requires more than workflow. You have to give field investigators the right tools for a complete, accurate, and thorough analysis. You must ensure they stay compliant with ever-changing regulations, while also providing them with fast and flexible geospatial integration so they’re able to quickly capture info anytime, anywhere. In other words, you need a fully integrated application that visualizes the entire investigation process from end to end.

That’s where Pega comes in. A smart data layer pulls information together, rules and analytics recommend actions and enforce guidelines, and a unified engine harnesses powerful end-to-end automation. Plus, everything in Pega is audited, so you keep a clear record of how your investigatory team ties all the pieces together.

White Paper

The Case for Justice Modernization

A unified solution to support the end-to-end legal case management process – from indictment to conviction, sentence, and subsequent rehabilitation – is now required.

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Case Studies

Governments Building for Change

Government leaders are taking a closer look at their technology and processes. Learn how governments around the world are leading the way to build for change.

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Achieve New Levels of Operational Excellence

Automate without breaking what works

You can’t respond to constituent needs and evolving policy requirements with systems that don’t talk to each other. If you’re counting on disparate and disconnected point solutions to transform your end-to-end digital processes, it’s going to get real ugly, real fast.

According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem. Sounds like something your constituents might like from government services, right?

Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process and keep the good systems that your agency uses to get results. You can move as fast as any point solution – faster, even – but still deliver the end-to-end results that lower costs and drive constituent satisfaction sky high.

Modernize and transform the constituent experience

Explore featured applications and solutions for justice and public safety:

Pega Government Platform

Modernize to enterprise BPM and case management.

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Government Customer Service

Deliver simple, consistent and proactive government.

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Pega Workforce Intelligence

Objectively quantify and measure productivity and efficiency.

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Pega Robotic Automation

Automation and insight to drive operational excellence.

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Get Pega for Justice, Public Safety & Defense

Let us show you how Pega can help your organization.