Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
Gartner Magic Quadrant for the CRM for Customer Engagement Center 2023
Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end.
Gartner Critical Capabilities for Sales Force Automation Platforms 2023
Pega was ranked highest across all Use Cases by Gartner.
The Forrester Wave™: Robotic Process Automation, Q1 2023
According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."
Forrester ranks Pega a top CRM offering 2022
Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.
The Forrester Wave™: Real-Time Interaction Management, Q2 2022
According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise deployments.”
Forrester Total Economic Impact™ Reports
Pega Intelligent Automation Forrester TEI Study
Forrester study demonstrates 421% ROI with Pega Intelligent Automation.
Pega Customer Decision Hub Forrester TEI Study
Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.
Pega Platform for Low Code Forrester TEI Study
Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.
More analyst rankings
Pega received the top score of all providers, with a highest possible score in three key areas.
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.