Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
Featured
Gartner Magic Quadrant for CRM Customer Engagement Center 2020
For the eleventh consecutive year, Gartner recognizes Pega as a Leader in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report.
Featured
Gartner Magic Quadrant for Robotic Process Automation 2020
Pega named a Visionary in the 2020 Gartner Magic Quadrant for Robotic Process Automation.
Featured
Gartner Critical Capabilities for Sales Force Automation 2020
Pega was evaluated against three uses cases and scored second highest in B2B Sales and Indirect/Relationship Sales and highest in B2C Sales.
Analyst Report
Pega was named a Visionary in Gartner’s 2020 Magic Quadrant for Multichannel Marketing Hubs.
Analyst Report
The 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms names Pega a Visionary.
Analyst Report
The 2020 Gartner Critical Capabilities for Multiexperience Development Platforms (MXDP) scored Pega second highest for Modern Web/Progressive Web Apps and highest for Wearables/IoT Apps Use Cases
Featured
The Forrester Wave™: Real-Time Interaction Management, Q4 2020
Pega receives top scores in the Current Offering and Strategy Categories, and second highest score in the Market Presence category.
Featured
The Forrester Wave™: Digital Decisioning Platforms, Q4 2020
Pega received the highest possible scores for data integration, collaboration, ability to execute, enablement, and evaluated product revenue.
Featured
The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019
Pega was cited as a leader and received the highest possible score in 22 criteria.
Analyst Report
Pega was cited as a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.
More analyst rankings
Analyst Report
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2019
For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant® for KYC.
Analyst Report
Ovum: Advances in Customer Engagement Platforms: 2019–20
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.
