Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Analyst reports confirm: Pega is an industry leader

Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.

Gartner logo


Gartner Magic Quadrant for the CRM for Customer Engagement Center 2023

Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end.


Gartner Critical Capabilities for Sales Force Automation Platforms 2023

Pega was ranked highest across all Use Cases by Gartner.

Forrester logo


The Forrester Wave™: Real-Time Interaction Management, Q1 2024

According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise RTIM Implementations..."


The Forrester Wave™: Customer Service Solutions, Q1 2024

Using their 39-criterion evaluation, Forrester researched, analyzed, and scored twelve Customer Service providers. In their report, Pega was ranked as a leader with the top score in the current offering category.


The Forrester Wave™: Robotic Process Automation, Q1 2023

According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."

Analyst Report

Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, Pega’s offering ranked as a leader.

Forrester Total Economic Impact™ Reports

Forrester Consulting interviewed 20 clients with years of experience using Pega’s core offerings. Explore the findings and see why Pega is always a smart investment.


Pega Intelligent Automation Forrester TEI Study

Forrester study demonstrates 421% ROI with Pega Intelligent Automation.


Pega Customer Decision Hub Forrester TEI Study

Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.


Pega Platform for Low Code Forrester TEI Study

Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.

More analyst rankings

Analyst Report

Pega received the top score of all providers, with a highest possible score in three key areas.

Analyst Report

Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.

See how Pega can help your business

See how Pega can transform your customer experiences with next-generation software applications and solutions.
Contact sales Try now
Share this page Share via x Share via LinkedIn Copying...