Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
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Pega recognized in the 2021 Gartner Critical Capabilities for Sales Force Automation reportPega scored highest in all three use cases.
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Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2021
Read how Pega's low-code platform is delivering high-productivity at enterprise scale.
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Gartner® Critical Capabilities for Robotic Process Automation report 2021
Pegasystems scores highest in Create Headless Bots Use Case in the 2021 Gartner® Critical Capabilities for Robotic Process Automation report.
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Forrester ranks Pega a top CRM offering 2022
Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.
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The Forrester Wave™: Real-Time Interaction Management, Q2 2022
According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise deployments.”
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The Forrester Wave™: Digital Process Automation Software, Q4 2021
Pega's low-code platform recognized with highest possible scores in five categories.
Analyst Report
Pega received the highest possible scores for data integration, collaboration, ability to execute, enablement, and evaluated product revenue.
Analyst Report
Pega was cited as a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.
Forrester Total Economic Impact™ Reports
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Pega Customer Decision Hub Forrester TEI Study
Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.
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Pega Customer Service Forrester TEI Study
Forrester study demonstrates 298% ROI with Pega Customer Service.
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Pega Platform for Low Code Forrester TEI Study
Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.
More analyst rankings
Analyst Report
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2019
For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant® for KYC.
Analyst Report
Ovum: Advances in Customer Engagement Platforms: 2019–20
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.
