Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
Gartner® Critical Capabilities for Sales Force Automation Platforms report 2022
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Gartner® Critical Capabilities for Sales Force Automation Platforms report 2023
For the third year in a row, Pega has been recognized in the Gartner® Critical Capabilities for Sales Force Automation Platforms. Read the report to see how Pega’s SFA platform was evaluated.
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The Forrester Wave™: Robotic Process Automation, Q1 2023
According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."
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Forrester ranks Pega a top CRM offering 2022
Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.
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The Forrester Wave™: Real-Time Interaction Management, Q2 2022
According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise deployments.”
Analyst Report
The Forrester Wave™: Digital Process Automation Software, Q4 2021
Pega's low-code platform recognized with highest possible scores in five categories.
Forrester Total Economic Impact™ Reports
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Pega Intelligent Automation Forrester TEI Study
Forrester study demonstrates 421% ROI with Pega Intelligent Automation.
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Pega Customer Decision Hub Forrester TEI Study
Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.
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Pega Platform for Low Code Forrester TEI Study
Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.
More analyst rankings
Analyst Report
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Solutions 2022
Pega received the top score of all providers, with a highest possible score in three key areas.
Analyst Report
Ovum: Advances in Customer Engagement Platforms: 2019–20
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.
