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Analyst reports confirm: Pega is an industry leader

Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.

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Gartner Magic Quadrant for the CRM for Customer Engagement Center 2023

Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end.

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Gartner Critical Capabilities for Sales Force Automation Platforms 2023

Pega was ranked highest across all Use Cases by Gartner.

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The Forrester Wave™: Real-Time Interaction Management, Q1 2024

According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise RTIM Implementations..."

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The Forrester Wave™: Robotic Process Automation, Q1 2023

According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."

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Forrester ranks Pega a top CRM offering 2022

Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.

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Analyst Report

Pega's low-code platform recognized with highest possible scores in five categories.

Forrester Total Economic Impact™ Reports

Forrester Consulting interviewed 20 clients with years of experience using Pega’s core offerings. Explore the findings and see why Pega is always a smart investment.

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Pega Intelligent Automation Forrester TEI Study

Forrester study demonstrates 421% ROI with Pega Intelligent Automation.

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Pega Customer Decision Hub Forrester TEI Study

Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.

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Pega Platform for Low Code Forrester TEI Study

Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.

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More analyst rankings

Analyst Report

Pega received the top score of all providers, with a highest possible score in three key areas.

Analyst Report

Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.

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