Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
Gartner® Critical Capabilities for Sales Force Automation Platforms report 2022
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Gartner® Critical Capabilities for Sales Force Automation Platforms report 2022
Read the report to see how Pega Sales Automation offers best-in-class technology that optimizes seller experiences.
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The Forrester Wave™: Robotic Process Automation, Q1 2023
According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."
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Forrester ranks Pega a top CRM offering 2022
Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.
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The Forrester Wave™: Real-Time Interaction Management, Q2 2022
According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise deployments.”
Analyst Report
The Forrester Wave™: Digital Process Automation Software, Q4 2021
Pega's low-code platform recognized with highest possible scores in five categories.
Analyst Report
Pega received the highest possible scores for data integration, collaboration, ability to execute, enablement, and evaluated product revenue.
Analyst Report
Pega was cited as a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.
Forrester Total Economic Impact™ Reports
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Pega Intelligent Automation Forrester TEI Study
Forrester study demonstrates 421% ROI with Pega Intelligent Automation.
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Pega Customer Decision Hub Forrester TEI Study
Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.
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Pega Platform for Low Code Forrester TEI Study
Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.
More analyst rankings
Analyst Report
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Solutions 2022
Pega received the top score of all providers, with a highest possible score in three key areas.
Analyst Report
Ovum: Advances in Customer Engagement Platforms: 2019–20
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.
