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Analyst reports confirm: Pega is an industry leader

Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.

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Pega recognized in the 2021 Gartner Critical Capabilities for Sales Force Automation report

Pega scored highest in all three use cases

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Gartner Magic Quadrant for CRM Customer Engagement Center 2021

For the 12th consecutive year, Gartner recognizes Pegasystems as a Leader.

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Gartner Magic Quadrant for Robotic Process Automation 2021

Pega named a Visionary in the 2021 Gartner Magic Quadrant for Robotic Process Automation.

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Analyst Report

Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2021

Read how Pega's low-code platform is delivering high-productivity at enterprise scale.

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The Forrester Wave™: Digital Process Automation Software, Q4 2021

Pega's low-code platform recognized with highest possible scores in five categories.

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The Forrester Wave™: Real-Time Interaction Management, Q4 2020

Pega receives top scores in the Current Offering and Strategy Categories, and second highest score in the Market Presence category.

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The Forrester Wave™: Digital Decisioning Platforms, Q4 2020

Pega received the highest possible scores for data integration, collaboration, ability to execute, enablement, and evaluated product revenue.

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Analyst Report

Pega was cited as a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.

Forrester Total Economic Impact™ Reports

Forrester Consulting interviewed 20 clients with years of experience using Pega’s core offerings. Explore the findings and see why Pega is always a smart investment.

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Pega Customer Decision Hub Forrester TEI Study

Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.

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Pega Customer Service Forrester TEI Study

Forrester study demonstrates 298% ROI with Pega Customer Service.

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Pega Platform for Low Code Forrester TEI Study

Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.

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More analyst rankings

Analyst Report

For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant® for KYC.

Analyst Report

Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.

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See how Pega can transform your customer experiences with next-generation software applications and solutions.