Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
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Pega recognized in the 2021 Gartner Critical Capabilities for Sales Force Automation reportPega scored highest in all three use cases
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Gartner Magic Quadrant for CRM Customer Engagement Center 2021
For the 12th consecutive year, Gartner recognizes Pegasystems as a Leader.
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Gartner Magic Quadrant for Robotic Process Automation 2021
Pega named a Visionary in the 2021 Gartner Magic Quadrant for Robotic Process Automation.
Analyst Report
Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2021Read how Pega's low-code platform is delivering high-productivity at enterprise scale.
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The Forrester Wave™: Digital Process Automation Software, Q4 2021
Pega's low-code platform recognized with highest possible scores in five categories.
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The Forrester Wave™: Real-Time Interaction Management, Q4 2020
Pega receives top scores in the Current Offering and Strategy Categories, and second highest score in the Market Presence category.
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The Forrester Wave™: Digital Decisioning Platforms, Q4 2020
Pega received the highest possible scores for data integration, collaboration, ability to execute, enablement, and evaluated product revenue.
Analyst Report
Pega was cited as a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.
Forrester Total Economic Impact™ Reports
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Pega Customer Decision Hub Forrester TEI Study
Forrester study demonstrates 489% ROI with Pega Customer Decision Hub.
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Pega Customer Service Forrester TEI Study
Forrester study demonstrates 298% ROI with Pega Customer Service.
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Pega Platform for Low Code Forrester TEI Study
Forrester TEI study demonstrates 598% ROI with Pega's low-code platform.
More analyst rankings
Analyst Report
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2019
For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant® for KYC.
Analyst Report
Ovum: Advances in Customer Engagement Platforms: 2019–20
Ovum cites Pega Infinity™ as an "architectural advantage for large-scale, high-volume, and complex environments" in report.
