Media Coverage
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| TechTarget
Pega Cloud is Pegasystems' preferred platform
| Blake Morgan The Modern Customer
Designing Empathy into Customer Experience
| Loyalty360
Pegasystems Executive Discusses Leadership in RTIM
| Trend Report
Innovationsmanagement: Probieren geht über Studieren
Pega’s Carsten Rust explains how to avoid defeat caused by disruption.
| TechTarget
Pega Cloud is Pegasystems' preferred platform
Alan Trefler explains Pega’s move to the cloud and its position as a "digital experience" company.
| Boston Business Journal
5 minutes with … Alan Trefler, founder and CEO of Pegasystems
Alan Trefler discusses Pega’s growth, his affinity for chess, and the Trefler Foundation.
| City A.M.
Letters to the Editor: Lloyd's 2.0
Pega's Tony Tarquini discusses the three elements that should be prioritized during Lloyd's of London's modernization efforts.
| MarTechSeries
Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs for Second Consecutive Year
Pega named a Visionary in in the Gartner Magic Quadrant for Multichannel Marketing Hubs for solving complex problems.
| Forbes
Could Reformed Criminals Help Close The Coding Skills Gap?
John Everhard considers a new solution for the digital skills gap – reformed criminals.
| Forbes
Why Students Turn Their Backs On Their Degree Qualifications
John Everhard discusses possible solutions for ensuring students in STEM careers are graduating with relevant degrees and excitement.
| Manage It
Vorteile durch KI-gestützte Verfahren im Customer Service
Pega’s Carsten Rust explains five benefits of using AI-based procedures in Customer Service.
| BAI Banking Strategies
The end of code, the beginning of bank future proofing
Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.
| Blake Morgan The Modern Customer
Designing Empathy into Customer Experience
Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.
| GCN
Bringing agile to the front line of project and portfolio management
Doug Averill discusses the benefits of going agile in a government agency.
| iBestuur Online
Ontwikkelen als Spotify
Pega's Jan Willem Boissavain discusses the transition governments are facing as they replace outdated information systems.
| Loyalty360
Pegasystems Executive Discusses Leadership in RTIM
Vince Jeffs discusses the successful Forrester RTIM report that awarded Pega the top score in Strategy and Current Offering Category.
| Retail Dive
Can chatbots charm consumers?
Pega research supports the fact that customers are still not comfortable or confident in chatbots.
| Forbes
America's Best Midsize Employers
Pega named one of America's Best Midsize Employers by Forbes.
| CustomerThink
One-to-One Marketing: 20 years later, are we there yet?
Vince Jeffs explains 1:1 marketing and customer-centric engagement.
| Forbes
Working With The Bot Next To You, A Workmate From Heaven Or Hell?
John Everhard outlines possible ramifications and questions that arise when working with robots.
| C-Suite Network
Service Utopia with Guest Jeff Nicholson
Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.
| Klantcontact
Frictieloze processen en hyperpersonalisatie bij Pega Engagement Summit
Klantcontact discusses client success stories from CES Amsterdam, focusing on next-best action and hyper-personalization.
| This Week in Machine Learning & AI
Empathy in AI with Rob Walker
Rob Walker explains the role of empathy in consumer-facing human-AI interactions.
| Forbes
La Transition Digitale Vers Un Engagement Centré Client
Pega’s Georges Anidjar discusses the main points of a customer-centric model.
| CMS Wire
CCPA Is Coming: Time to Wake Up and Smell the Legislation
Jeff Nicholson discusses the impact of CCPA on customer rights and the challenges companies may face in their effort to comply with the impending regulations.
| Forbes
Preparing The Future Workforce: Gamification Can Help Schools Play Their Cards Right
John Everhard discusses the need for schools to teach soft skills as the scope of learning is narrowed.
| State of IT
Het is een klein onderdeel van een groter geheel
Blaise Jamroz describes the state of RPA and how it is just one piece of a larger puzzle.
| ZDNet