Media Coverage

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| RT Inights

Pegasystems Embraces Design Thinking

| Forbes

The Secret To Happy Customers

| Les Echos

L'engagement client requiert une discipline toujours plus exigeante

| iTWire

Pega announces the integration of Pega Express methodology with Pega Platform

| Journal du Net

Alan Trefler discusses why it is time to ditch traditional software requirements

| IT Social

Pega research finds that French companies aren’t using customer experiences as a competitive advantage

| MarTechSeries

Pega automotive aftermarket survey finds that the status quo is no longer enough to retain customers

| Auto Connected News

Aftermarket automotive services have to adapt to increased customer expectations, finds Pega survey

| RT Inights

Pega’s Don Schuerman explains the advantages of design thinking and low code

| Le Monde Informatique

Many French organizations have the opportunity to transform their customer experiences into a competitive advantage, but haven’t yet, according to Pega study

| Customer First

Pega’s Peter van der Putten explains that consumers are coming around to the idea of using bots, but still expect empathetic, human-like responses

| Forbes

Happy, well-equipped employees lead to happy customers, according to Pega research

| Les Echos

Pega’s Jeff Nicholson explains common customer engagement friction points and trends for 2020 at the Customer Engagement Summit in Paris

| Ladders

Pega’s Tom Libretto explains the need for empathy in marketing in a 2020 predictions article

| CFO Dive

Pega’s Ken Stillwell discusses 2020 merger and acquisition trends and shares his thoughts on what makes a successful M&A

| Raconteur

Pega’s Robin Collyer comments on the positive impact empathetic AI can have on customer experiences

| Marconomy

Pega’s Kay Knoche shares three pain points that slow down one-to-one marketing and explains how organizations can overcome them

| MarTech Today

Pega’s Matt Nolan explains the differences between AI and machine learning while warning marketers of industry hype

| Marketing Land

Pega’s Matt Nolan warns marketers of getting caught up in the hype and buzzwords when investing in a new solution

| COMK

French professionals want to increase client centricity, according to Pega survey

| Le Mag IT

Pega’s approach to RPA explained at CES Paris

| Emerce

Pega’s Rob Walker explains how AI may impact businesses in the year ahead

| Chefburo

Pega predicts the top trends for AI

| Relation Client Mag

Pega survey finds that a majority of professionals want their organizations to become more customer-centric

| InfoDSI

Pega research finds that over 50 percent of French professionals want to be more customer-centric

| L' informaticien

Pega’s CES Paris provides insight into Pega’s expansion of Cloud Choice and the strategy for 2020

| it-daily,net

Pega shares anticipated AI trends for this year