Media Coverage
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| Proving the Value of Knowledge Management
Proving the Value of Knowledge Management
KMWorld talked to Pega's Don Schuerman about how generative AI helps drive more value from knowledge management solutions in this in-depth feature.
| The Fintech Times
What Features do Insurance Customers Want But Still Aren’t Getting?
“Significant progress has been made in improving the overall customer experience. However, there are still gaps between customer expectations and the services currently offered by insurers,” says...
| IT Matchmaker
Legacy-Systeme bremsen die Transformation aus
Pega’s technical debt research found that outdated legacy technologies are an expensive obstacle.
| The Fintech Times
AI Can “Only Augment, Not Replace” Humans in Insurance: Industry Reveals AI Risks in the Sector
Manoj Pant from Pega shares his insights on AI, identifying it as one of the biggest emerging trends in the Insurtech industry. He also explores the associated risks of AI in this sector.
| Mi3
Breaking the ideation bottleneck: Suncorp Bank's decisioning Blueprint reimagines the campaign brief
Suncorp Bank is exploring transforming its traditional marketing briefs using Pega’s AI-powered Blueprint tool, which is a key enabler for boosting collaboration across different departments and...
| Forbes
A Modern Approach To Legacy Software
Article sheds light on how enterprises are still using legacy systems that are deeply embedded into their operations disrupting innovation. Pega’s recent survey highlights how these systems are...
| Relation Client Mag
La dette technique : un frein majeur à l'adoption de l'IA
Covers the recent Technical Debt survey, which reveals that 67% of business leaders believe technical debt negatively impacts customer experience. It highlights how outdated or poorly maintained...
| Tech Target
Pegasystems founder and CEO Alan Trefler on future of GenAI
Pega founder and CEO Alan Trefler spoke with Tech Target's Targeting AI podcast about both the power of gen AI and the pitfalls many companies face in deploying it in this insightful episode.
| IT Social
Pegasystems veut repositionner sa plateforme au cœur de l’entreprise « agentifiée »
Following Pegaworld, article highlightes Pegasystems’ strategic shift to position its platform at the core of the “agentified enterprise,” where AI-powered software agents assist users across business...
| FutureWeek
The AI Fix to Your Disconnected Martech Stack
Interview with Pega Product Marketing Director Tara DeZao, where they discussed how AI can help solve marketing challenges like hyper-personalization. It also highlighted the need for good quality...
| Mi3
AI-augmented compliance: How Rabobank is rewiring financial crime prevention using generative AI
Covers Rabobank’s session at PegaWorld, and how they have been able to transform financial crime prevention using Pega’s GenAI capabilities. With commentary from Rabobank’s Erica Van de Ven.
| Mi3
The politics of personalisation: Customer turf skirmishes, avoiding hyper personalisation chaos, and a big brain – inside NAB’s real-time decisioning engine
Discusses Pega client NAB’s success when using Pega, and how it's been able to build out its customer brain. With quotes from NAB’s Jess Cuthberton and Chris Nelissen.
| CustomerFirst
'Technical debt' remt AI-ambities organisaties
Pega’s survey that shows that technical debt and a continuing heavy reliance on outdated legacy systems and applications are hindering companies to adopt artificial intelligence.
| Computer Weekly
CIOs baffled by ‘buzzwords, hype and confusion’ around AI
Covers Pega founder and CEO, Alan Trefler‘s insights from PegaWorld, highlighting the need for AI based workflows that are predictable and efficient, as CIOs are overwhelmed by the hype around AI. The...
| CMS Wire
Technical Debt Is a CX Issue. Here’s Why That Matters
CMSWire breaks down the Pega market survey on the effect of technical debt on enterprises and offers ideas for how leaders can overcome it.
| Customerland
From Hype to Habit: How Pega Is Using AI to Scale Empathy, Creativity, and Control
Pega's Rebecca Miller and Tara DeZao showcase for Customerland how Pega is moving beyond gen AI hype to practical implementations that scales empathy, creativity, and control.
| Forbes
Accelerating Legacy Transformation With Pega’s Blueprint Solution
This article in Forbes explains how organizations use Pega Blueprint to reimagine legacy applications—even those running on 60-year-old COBOL—into modern workflows in weeks, not months.
| CXO Today
Pega Leverages Agentic AI to Unlock Rapid Enterprise Modernization
Covers Pega's press release around the new Pega Blueprint features that allows organizations to quickly create modern, cloud-native applications from a wide array of legacy system assets.
| Emerce
Pega onderzoek toont aan: technical debt belemmert organisaties bij inzet van AI
Covers the results of Pega's technical debt survey and includes comments from Pega CTO & Head of Marketing, Don Schuerman on how legacy systems are hampering the adoption of new technologies in...
| IT Finanzmagazin
Agentenbasierte KI von Pegasystems soll die Modernisierung beschleunigen
Covers new features for Pega Blueprint which leverage agent-based AI to enable companies to quickly capture, analyze and transform numerous assets from legacy systems – such as videos, documentation...
| Bloomberg Intelligence Tech Distruptors
Pegasystems CEO on Rebuilding Workflows with AI
Pega Founder and CEO Alan Trefler joins Bloomberg Intelligence for an in-depth interview on its Tech Disruptors podcast where they discuss Pega's history, how it leverages AI, and how Alan sees the...
| CMS Wire
PegaWorld 2025: A Blueprint for Agentic AI in the Enterprise
At PegaWorld, Pega unveiled its plan for using agentic AI for real organizational transformation with the announcement of Agentic Process Fabric, enhanced Blueprint platform, and Agentic Self-Service.
| IT Pro
CEOs want AI in everything, but software engineers are pushing back – extensive application upgrades are a becoming a huge 'paint point' for teams
Pega’s technical debt survey, which revealed that companies are relying on their legacy systems and hence can't afford to make any mistakes while upgrading them, was mentioned in this article that...
| IT Pro
Enterprises want to tackle technical debt, but they’re caught in a vicious ‘legacy dependency’ cycle – and it’s costing them customers
Covers findings from the technical debt survey that was announced during PegaWorld, highlighting how legacy systems are hampering the adoption of new technologies in companies.
| CustomerFirst
Zonder regie wordt AI een kakofonie
Pega founder and CEO Alan Trefler‘s PegaWorld keynote speech on the future of AI in customer-centric organizations, including the Agentic Process Fabric announcement, Pega Blueprint, and highlighting...
| Techzine
Agentic AI is about much more than “sprinkling LLM fairy dust”
Pega's CTO Don Schuerman in an episode of the Techzine Talks podcast. They discussed various GenAI and agentic components of Pega’s platform, and how they interact to make agentic AI appealing to its...
| manage it
Technische Schulden gefährden die Einführung von KI
Covers Pega’s survey showing that technical debt and a continuing heavy reliance on outdated legacy systems and applications are hindering companies from introducing artificial intelligence.
| Computer Weekly
Interview: Pega’s ‘Blueprint’ for breaking the curse of legacy IT
Computer Weekly was present onsite covering PegaWorld, and interviewed Don Schuerman, where they discussed the technical debt survey, Blueprint, and the Agentic Process Fabric announcement.
| Mi3
Pega builds a fabric to keep agentic AI in line
Covers Pega's new Agentic Process Fabric solution, which tames the agentic free-for-all and makes automation safe enough for the C-Suite to scale. The article includes imagery of how this differs from...
| IT WELT.at