Media Coverage
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| Finextra
Blockchain and Stablecoins: What Is The Impact on Payments and Security?
Finextra highlights Steve Morgan’s perspective on how blockchain and stablecoins are influencing payment innovation and security.
| IT Finanz Magazin
DKB improves its customer service with intelligent e-mail processing
In IT Finanzmagazin, DKB discusses how it is improving customer service using Pega through intelligent email processing to handle inquiries more efficiently and deliver faster responses.
| Dutch IT Leaders
Achmea: Empower AI Agents While Maintaining Strong Guardrail
Dutch IT Leaders explores how Achmea and Pega advocate for AI agents that operate autonomously within strong governance guardrails.
| Finextra
Simplifying KYC complexities through the right technology
Pega's Steve Morgan discusses how the right technology can streamline KYC processes while improving compliance and customer experiences.
| Insurance POST
Pegasystems’ Pant warns cost could temper AI personalisation drive
In Insurance POST, Pega's Manoj Pant discusses AI-driven insurance personalization and the impact of rising token costs on adoption.
| Customer First
AI only becomes smart when processes are predictable
CustomerFirst features insights from Don Schuerman and Rob Walker on why predictable processes are key to successful AI.
| Finextra
Keeping Human Judgement Central in AI Banking
In Finextra, Pega's Steve Morgan explains why human judgment is essential for responsible and effective AI use in banking.
| Agile Telco
Will telcos close the loop with business-wide autonomous operations?
Pega's Fari Pirouz discusses how telcos can advance from automation initiatives to business-wide autonomous operations.
| Techzine
Pega wants to make AI performance and cost predictable
Pega CTO Don Schuerman explains how Pega delivers more predictable AI outcomes and costs for enterprises.
| FastForward
Pega founder Alan Trefler thinks big AI is selling fear
Pega Founder and CEO Alan Trefler discusses AI fearmongering in the industry and why Pega favors an outcome-based business model as a differentiated way to combat it.
| The Boardroom Podcast
Building a $5 Billion Company From Scratch
Pega Founder and CEO Alan Trefler joins The Boardroom podcast to discuss what it takes to remain relevant through four decades of technological change, how chess influenced his approach to business...
| IT Matchmaker
KI bewahrt das Wissen aus Legacy-Systemen
Florian Lauck-Wunderlich of Pega explains how AI agents can preserve institutional knowledge and reduce risk during legacy modernization.
| Techstrong TV
The Case Against Token-Based Pricing
Pega CTO Don Schuerman discusses on Techstrong TV why token-based AI pricing can hinder transparency and scalability for enterprises.
| Computer Weekly
Insurer Unum aims to deliver benefits of $20m using AI to re-write old Cobol code
Computer Weekly highlights Unum’s use of AI to modernize COBOL systems, with Pega expertise on accelerating legacy transformation.
| Finextra
The (not so) Hidden Cost of Using GenAI
Pega's Steve Morgan examines the overlooked costs of GenAI adoption and highlights the need for strong governance and operational alignment to scale effectively.
| cmm 360
«AI first» führt Banken auf den Holzweg
CMM360 explores why an “AI-first” approach can mislead banks and highlights Pega’s view on aligning AI with strong operational foundations.
| Big Data Insider
Die KI regelt das – braucht aber klare Regeln
Big Data-Insider highlights Pega’s perspective on the importance of governance, data protection, and control in enterprise AI adoption.
| Dutch IT Channel
Pega CEO Alan Trefler introduces alternative to per token pricing
Dutch IT Channel covers Pega CEO Alan Trefler’s push for an alternative AI pricing model focused on outcomes over token-based costs.
| Express Computer
Pegasystems opens Bengaluru Executive Briefing Center as part of India expansion
Express Computer highlights Pegasystems’ new Bengaluru Executive Briefing Center as part of its broader India expansion strategy.
| Computer Weekly
Pegasystems CEO and founder Alan Trefler on AI agent ‘madness’
Computer Weekly features Pega CEO Alan Trefler discussing risks of AI agent hype and the need for practical, governed enterprise AI strategies.
| The Agile Brand
Unum CIO & CDO Shelia Anderson on AI-augmented enterprise modernization
At PegaWorld, Unum CIO & CDO Sheila Anderson discusses AI-led modernization and bridging legacy systems with the cloud for better CX.
| The Agile Brand
From PegaWorld: enGen’s Richard Rutkowski on moving agentic AI from theoretical to practical
At PegaWorld, enGen’s Richard Rutkowski discusses how agentic AI is driving smarter, faster, and more personalized healthcare outcomes.
| The Agile Brand
Pega’s Tara DeZao on marketing ROI with agentic AI
At PegaWorld, Pega’s Tara DeZao discusses how agentic AI is enabling governed, end-to-end campaign execution in marketing.
| Enterprise Times
Unum Group Modernizes for the Future with Business-First Transformation
Enterprise Times covers Unum Group’s business-first transformation using Pega to streamline operations and improve customer outcomes.
| Mi3
NAB found the customers it wasn't talking to and saw mortgage engagement surge from 20% to 75%; data science leader says agents should design decisions, not make them
Mi3 highlights National Australia Bank boosting mortgage engagement to 75% using AI and Pega Customer Decision Hub to drive smarter decisioning.
| Manage IT
Geschäftskritische Prozesse: Agentic AI funktioniert nur mit radikal neu gedachten Prozessen
manage it highlights Pega’s view that agentic AI success requires fundamentally reimagined business processes.
| The Agile Brand
Pega CTO Don Schuerman on AI ambitions versus reality
At PegaWorld, Pega CTO Don Schuerman discusses the need for governed, structured approaches to turn AI ambition into business results.
| Emerce
Pega Study: 96% of Successful AI Agent Projects Start with Process Redesign
Emerce reports Pega research showing 96% of successful AI agent projects start with process redesign.
| Computer Weekly
Interview: Pegasystems’ Don Schuerman on how to keep the lid on skyrocketing AI costs
Computer Weekly features Pega CTO Don Schuerman on strategies to control rising AI costs with smarter enterprise architectures.
| Diginomica