Media Coverage
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| Healthcare IT News
Patients want engagement with digital options, personal touch
| TechTarget SearchCIO
RPA bots vs. case management -- both have value, one is transformative
| Forbes
The Big RPA Bubble
| Computer Weekly
Interview: How the DWP Dojo innovates
Pega's UK public sector customer, the Department of Work & Pensions discusses it innovation testing process.
| Computer Weekly
StepChange uses Pegasystems to power digital efficiency drive
How Pega is helping UK charity StepChange in its fight for a society free from debt.
| Relation Client Mag
Le "customer journey" sera-t-il bientôt (réellement) sans couture?
Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.
| Forbes
Transformation Digitale : Quels Sont Les Super Pouvoirs Des Digital Heroes ?
Alan Trefler reveals the four qualities of ‘digital heroes’ and how they engage with digital transformation.
| Forbes
How The Robotics Are Becoming Our Friends In The Office
John Everhard explains RPA and how robotics have moved into the office space.
| Le Monde Informatique
Pegasystems acquiert l'outil de dataviz d'Infruid Labs
Pega announces the acquisition of the Vizard self-service BI tool from Infruid Labs.
| Forbes
The NHS: The Rise Of The Robotic Workforce
John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.
| CEOToday
What Kind Of Value Generator Is Your Company?
Ken Stillwell discusses growth in the software sector, what it means to be a unicorn and a ‘ship of the desert.'
| Forbes
Teaching Digital Subjects Alone Won't Close The Skills Gap
John Everhard notes that students may not be fully prepared for the workforce in today's digital world.
| Healthcare IT News
Patients want engagement with digital options, personal touch
Consumers seek effective communication and personal touches from healthcare providers and are willing to provide real-time access, finds Pega survey.
| Imaging Technology News
Survey Finds Personalized Patient Engagement Improving But Still Lacking
Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.
| ZDNet
CRM Watchlist 2019: And the winners are....
Pega has been named a CRM Watchlist winner for the third consecutive time.
| The Boston Globe
Feeling emotional? The machines know
Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.
| CIO Magazine
App overload: The silent productivity killer
Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity
| MarTechSeries
Pegasystems Acquires Business Intelligence and Data Visualization Capabilities To Enable Smarter Business Decisions
New capabilities will enable organizations to easily visualize Pega application data to improve decision making.
| Destination CRM
Pegasystems Upgrades Healthcare Suite
Pega’s upgraded healthcare suite provides a more collaborative, transparent environment to deliver proactive, personalized experiences.
| TechTarget SearchCIO
RPA bots vs. case management -- both have value, one is transformative
Don Schuerman explains why RPA alone is not a transformative technology.
| Forbes
How Can Governments Help Us Plan for the Future of Work in the AI Age?
John Everhard considers how governments will shape the future and help us all prepare for work in the AI age.
| Le Monde Informatique
L'humain au coeur de l'expérience client
Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.
| Forbes
The Pros And Cons Of Citizen Development
John Everhard offers insights into what it means to be a ‘citizen developer’ and how low-code environments can best be utilized.
| World Economic Forum
4 essential qualities for digital leaders
Alan Trefler outlines key traits that all true digital super heroes must possess.
| Forbes
La Relation Humaine, Moteur D’Une Expérience Client En Ligne Réussie
Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.
| Forbes
What Really Is Low-Code/No-Code Development?
John Everhard explains what a low-code/no-code environment is and how it can accelerate application innovation.
| Assurance & Banque 2.0
Enquête Pegasystems : 72 % des Français privilégient le contact humain
Georges Anidjar comments on the need for a balance between robots and humans when developing future customer service tools after the findings of a Pega survey.
| Relation Client Mag