Sprint revolutionizes the customer experience with Pega Retention

Sprint is a US tier one carrier serving almost 60 million customers. At the end of 2014 Sprint had the highest churn rate in their market and the lowest Net Promoter Score. Sprint had to make a significant change to improve retention and chose Pega to transform the customer experience.

Transform the Customer Experience for Communications & Media

The agents are more contextually aligned with what the customer is calling about – they’re more informed and providing the right solution – so that customer is having a better experience with us.

Jim Curran Vice President of Marketing, Sprint
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How will you stand out at a time of industry disruption? Proactive, relevant customer engagement. Consistent omni-channel service. Streamlined operations. Optimized acquisition, cross-sell, upsell and retention.

Pega helps CSPs achieve strategic advantage at key moments of the customer lifecycle.

Consumer Lifecycle Management
Increase customer lifetime value by being at the center of their digital lives. Personalize each interaction, and make the right offer at the right time to maximize customer satisfaction. Watch the video
Enterprise Lifecycle Management
Deliver an exceptional customer experience with an omni-channel solution that intelligently guides sales, automates and streamlines order fulfillment and beats the competition every time. Watch the video

Our Solutions

Acquire and retain more customers at higher lifetime values through targeted omni-channel conversations, efficient service and personalized offers.

Reduce churn and increase customer lifetime value with

Pega Marketing for Communications

Cut costs and improve the customer experience with

Pega Customer Service for Communications for B2C

Automate operations and improve the order-to-cash experience with

Pega Fulfillment Control Center for B2C

Improve sales, fulfillment and customer service by becoming more agile and client-centric without replacing all your existing IT systems.

Equip your sales team for success and get to market faster with

Pega Sales Automation

Increase sales with smarter configure, price, quote processes with

Pega CPQ for Communications

Cut costs and improve the customer experience with

Pega Customer Service for Communications for B2B

Automate operations and improve the order-to-cash experience with

Pega Fulfillment Control Center for B2B

Events & Webinars

PegaWorld 2017: Mark Your Calendar (June 4-7)

Geared towards different industries, products, and a host of hot topics, PegaWorld has something for everyone. Check out 2017's sessions, and don’t forget to register!

Learn more

How CSPs Can Drive Results With Real-Time 1:1 Marketing

Learn how CSPs of all sizes, in any market – and with any level of knowledge, experience, and resources – can begin now to transform customer acquisition, value optimization, and retention.

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Robotic Automation: Adoption Trends & Insights Across Industries

Robotic Process Automation. It’s the hottest space in technology. You already know it has helped companies save valuable employee time and reduce costs by automating repeatable tasks. But have you found yourself wondering if robotic automation is a fit for your company or your industry?

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Sprint: A Customer Retention Strategy in 13 Weeks

Learn how Sprint is achieving its vision of transforming the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution -- and then delivered it to care agents in just 13 weeks. By empowering agents to have real-time, contextual conversations with customers, Sprint has gained significant benefits.

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How Vodafone Transformed the Customer Journey

Vodafone Germany presents how it achieved its vision of creating standardization and synergies to provide every enterprise client with the best experience throughout the customer journey.

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5 Predictions Around the Future of Customer Experience

Hear from Customer Experience Adviser and Forbes.com contributor, Blake Morgan, on what she predicts will be the top trends in customer experience in 2016.

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News & Media Coverage


Customer Experience and Profitability Are No Longer a Zero-Sum Game

Telecom operators need to evolve their customer experience plans to meet new expectations.

Read the RCR Wireless article

Tips and Tricks for Telcos Tackling Digital Transformation

Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.

Read the RCR Wireless article

Telcos Must Embrace the New Automated Age of Customer Service

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.

Read the European Communications article

Can This Software Help Sprint Win Back Core Customers?

CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.

Read the Fortune article

The Future of Mobile Is All About the Customer

The current model for mobile operators isn’t working. Here are five ways to boost customer service.

Read the TelecomEngine article

The Battle for the Mobile Customer Relationship

Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.

Read the RCR Wireless article

5 Keys to an Agile Transformation for Success in B2B

CSPs must transform their businesses to become agile and meet the needs of their highly-valuable B2B customers.

Read the Pipeline article

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