Industry - Top Level - Communications
Transform the Customer Experience for Communications & Media
“I think Pega Next Best Action is amazing. Particularly the ability to do proactive retention so we're able to reach out to customers before they tell us they want to leave and actually to do a better service experience.”
Alex Birtles | Head of Customer Loyalty Strategy, TalkTalk
How will you stand out at a time of industry disruption? Proactive, relevant customer engagement. Consistent omni-channel service. Streamlined operations. Optimized acquisition, cross-sell, upsell and retention.
Pega helps CSPs achieve strategic advantage at key moments of the customer lifecycle.
- Consumer Lifecycle Management
- Increase customer lifetime value by being at the center of their digital lives. Personalize each interaction, and make the right offer at the right time to maximize customer satisfaction. Watch the video
- Enterprise Lifecycle Management
- Deliver an exceptional customer experience with an omni-channel solution that intelligently guides sales, automates and streamlines order fulfillment and beats the competition every time. Watch the video