You’re at risk of being caught unprepared and losing potential business to competitors. Why? Rising expectations, emerging market disruptors, and new technologies – hello, soft SIM! – allow customers to define where, when, and how they want to interact with you...not vice versa.

So how do you stand out when a potential customer is looking for a service provider? What’s the secret ingredient for turning those prospects into profitable acquisitions?

The answer: Pega. Our proven AI technology lets you combine real-time context with prospect data and analytics to find potential customers that are right for you, then make the perfect one-to-one offers, any time, on any channel – owned digital, paid digital, outbound, social media, or agent-assisted. Plus, omni-channel solutions and automatic follow-up mean that once a prospect is on the hook, you’ll have no trouble reeling them in.

When it comes to customer loyalty, you’re not as prepared as you think. You’ve built scripts and armed your service agents with offers to soothe customers when things go wrong. You hope your competitors won’t swoop in with the hottest new mobile offer. But what if you could flip the script on your reactive approach? Imagine calling a customer with high data usage, and offering them more data before they get hit with an overage charge.

With Pega’s proven AI, you can personalize any retention offer, in any channel, at any time. But that’s just table stakes. Pega lets you proactively initiate a sales or retention conversation with a customer right when a problem happens. Even better, you can proactively contact a customer before that bad experience.

Building loyalty. Soaring Net Promoter Score (NPS). Shrinking churn. Predicting the future. Not a problem with Pega.

Chances are high that your sales-tech isn’t measuring up. According to a Pega survey, 57 percent of organizations admit their sales tools don’t have the ability to suggest specific products or services that are the right fit for their clients. Sellers are forced into disparate tools to configure product bundles, build pricing, and generate quotes. Time spent on manual processes is time they aren’t prospecting, selling, or closing.

If your sales force automation (SFA) can’t guide your reps to the right products and actions, how can you possibly expect them to sell a complex package of services and equipment? You can’t, unless you transform your SFA system from something reps put information into to something they get insight out of.

Pega intelligently guides your sales reps, recommends the next best action to take, and automates and streamlines the processes they need (like CPQ). By empowering your sellers with contextual insights, you can build the right solutions and ramp up your revenue. You can’t afford to get it wrong. With Pega, you won’t.

If your organization relies on archaic systems to manage important processes – such as fulfilling orders or managing device returns and upgrades – you’ll soon be left behind. Digital leaders like Amazon are raising the bar and making operational excellence a competitive advantage. Will it be yours?

Don’t let the digital future sneak up on you. If you're serious about improving customer experiences and cutting costs, then you need to step up the essentials, like process cycle time, process rework, and straight-through processing. According to an EY survey of telco executives, “process automation” will be the most important factor for long-term operational excellence.

Pega is the industry’s only unified Digital Process Automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got the insights you need to automate any process in your business. Start fast, scale big, and deliver end-to-end results that drive costs down and customer satisfaction sky high.