Industry - Top Level - Communications
Transform the Customer Experience for Communications & Media
“We've seen a 40% reduction in our early life complaints, 15% reduction in early life calls, which is fantastic. We just reported our lowest ever churn.”
Alex Birtles | Head of Customer Loyalty Strategy, TalkTalk
Watch the video (3:19)
How will you stand out at a time of industry disruption? Proactive, relevant customer engagement. Consistent omni-channel service. Streamlined operations. Optimized acquisition, cross-sell, upsell and retention.
Pega helps CSPs achieve strategic advantage at key moments of the customer lifecycle.
- Consumer Lifecycle Management
- Increase customer lifetime value by being at the center of their digital lives. Personalize each interaction, and make the right offer at the right time to maximize customer satisfaction. Watch the video
- Enterprise Lifecycle Management
- Deliver an exceptional customer experience with an omni-channel solution that intelligently guides sales, automates and streamlines order fulfillment and beats the competition every time. Watch the video
Events and Webinars
Sprint: A Customer Retention Strategy in 13 Weeks
Learn how Sprint is achieving its vision of transforming the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution -- and then delivered it to care agents in just 13 weeks. By empowering agents to have real-time, contextual conversations with customers, Sprint has gained significant benefits.
How Vodafone Transformed the Customer Journey
Vodafone Germany presents how it achieved its vision of creating standardization and synergies to provide every enterprise client with the best experience throughout the customer journey.
5 Predictions Around The Future of Customer Experience
Hear from Customer Experience Adviser and Forbes.com contributor, Blake Morgan, on what she predicts will be the top trends in customer experience in 2016.
News and Media
Tips and Tricks for Telcos Tackling Digital Transformation
Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.
Telcos Must Embrace the New Automated Age of Customer Service
Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.