Sprint’s Commitment to Customers

Sprint is orchestrating one of the most epic corporate turnarounds of all time. A key to this winning strategy starts with keeping loyal customers happy by valuing them, engaging with them and improving their interactions with Sprint in every channel.

How will you stand out at a time of industry disruption? Proactive, relevant customer engagement. Consistent omni-channel service. Streamlined operations. Optimized acquisition, cross-sell, upsell and retention.

Pega helps CSPs achieve strategic advantage at key moments of the customer lifecycle.

Discover Pega’s Customer Engagement Platform
Realize your customer-centric visions in months instead of years with an agile and omni-channel engagement platform. Our platform works with your legacy OSS/BSS, allowing you to interact with customers in real-time with intelligence, agility, and automation – at the speed and scale you need. Learn more

Our Solutions

Acquire and retain more customers at higher lifetime values through targeted omni-channel conversations, efficient service and personalized offers.

Reduce churn and increase customer lifetime value with

Pega Marketing for Communications

Cut costs and improve the customer experience with

Pega Customer Service for Communications for B2C

Automate operations and improve the order-to-cash experience with

Pega Fulfillment Control Center for B2C

Improve sales, fulfillment and customer service by becoming more agile and client-centric without replacing all your existing IT systems.

Equip your sales team for success and get to market faster with

Pega Sales Automation

Increase sales with smarter configure, price, quote processes with

Pega CPQ for Communications

Cut costs and improve the customer experience with

Pega Customer Service for Communications for B2B

Automate operations and improve the order-to-cash experience with

Pega Fulfillment Control Center for B2B

Customer Engagement Platform for CSPs

Achieve your customer-centric vision | Get started in 90 days

[With Pega we have] the ability to change and add things really, really quickly without the kind of the overhead and time pressure of having to go and code new things into big BSS or OSS stacks.

David Leather COO, BT Plusnet

Learn More

Events & Webinars

PegaWorld 2017 Replays

Thank you to everyone who joined us for another incredible PegaWorld. We hope you left feeling as Future Empowered as we did!

Keynotes | All Sessions

How CSPs Can Drive Results With Real-Time 1:1 Marketing

Learn how CSPs of all sizes, in any market – and with any level of knowledge, experience, and resources – can begin now to transform customer acquisition, value optimization, and retention.

Watch now

Robotic Automation: Adoption Trends & Insights Across Industries

Robotic Process Automation. It’s the hottest space in technology. You already know it has helped companies save valuable employee time and reduce costs by automating repeatable tasks. But have you found yourself wondering if robotic automation is a fit for your company or your industry?

Watch now

Sprint: A Customer Retention Strategy in 13 Weeks

Learn how Sprint is achieving its vision of transforming the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution -- and then delivered it to care agents in just 13 weeks. By empowering agents to have real-time, contextual conversations with customers, Sprint has gained significant benefits.

Watch now

How Vodafone Transformed the Customer Journey

Vodafone Germany presents how it achieved its vision of creating standardization and synergies to provide every enterprise client with the best experience throughout the customer journey.

Watch now

News & Media Coverage

Article

CRM, martech stack helping customers hear Sprint now

Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.

Read the SearchCRM article
Article

Customer Experience and Profitability Are No Longer a Zero-Sum Game

Telecom operators need to evolve their customer experience plans to meet new expectations.

Read the RCR Wireless article
Article

Tips and Tricks for Telcos Tackling Digital Transformation

Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.

Read the RCR Wireless article
Article

Telcos Must Embrace the New Automated Age of Customer Service

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.

Read the European Communications article
Article

Can We Stop Talking About Big Data And Start Talking About Business And Customer Outcomes?

Read the Forbes article
Article

TalkTalk hopes to turn around poor service reputation with a ‘consumer revolution’

British phone company TalkTalk is working with Pega to improve its customer service.

Read the diginomica article
Article

Can This Software Help Sprint Win Back Core Customers?

CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.

Read the Fortune article
Article

The Future of Mobile Is All About the Customer

The current model for mobile operators isn’t working. Here are five ways to boost customer service.

Read the TelecomEngine article
Article

The Battle for the Mobile Customer Relationship

Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.

Read the RCR Wireless article
Article

5 Keys to an Agile Transformation for Success in B2B

CSPs must transform their businesses to become agile and meet the needs of their highly-valuable B2B customers.

Read the Pipeline article

Featured Clients

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