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Analyst Report

Pegasystems recognized as a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner CRM CEC 2023

Pegasystems has been recognized as a Leader in the Gartner® Magic Quadrant for the CRM for Customer Engagement Center. Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end. Read the report to see how Pegasystems was evaluated.

The Gartner report outlines that, "Leaders demonstrate a market-defining ability to execute their vision through products, services, customer experience, and solid business results in the form of revenue and earnings. Leaders typically respond to a wide market audience by supporting broad market requirements in multiple regions and industries. They demonstrate product leadership by delivering new enhancements and innovations to a consistent schedule. These vendors’ development teams have a clear vision for emerging areas such as digital customer engagement, the growing influence of AI and the IoT, and the building of a solid ecosystem that can support increasing consumer desire for effortless interactions with businesses and governments. They engineer flexible products along the lines of Gartner’s vision of the future of applications that include composable applications design principles. Their size and financial strength enable them to remain viable through challenging times. Clients indicate that Leaders’ products have improved their organizations’ delivery of high levels of value and ROI."

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, November 2023

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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