Customer Case Studies
Big brands, big wins
From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.
Learn how CBA is personalizing next best conversations across every channel.
Oi created a unified, efficient system to serve millions of customers. Learn how.
See how Great American is making it easier to deliver exceptional customer service.
Learn how Achmea shifted to seamless omni-channel engagement in three weeks.
Find out how ACSO created one, central data system for clients using low code.
Discover how Aegis modernized its entire underwriting system – all with Pega.
Learn how Aegon improved customer service by simplifying legacy processes.
In its effort to transform and reinvent the way it connects with customers, agents, and policy holders, Aflac devised its “One Digital Aflac” vision, with a distinct focus around customer-centricity.
See how Air Europa grew its loyalty program by personalizing customer interactions.
Learn how AFRL smashed silos – improving data quality and decision-making.
See how Alere reduced gaps in member healthcare by over 60% in just 12 months.
See how Alfa-Bank reduced servicing time by 400% & improved client experience.
American Express increased customer satisfaction by 3x. Learn how you can too.
See how Anthem improved customer experience – for the customer and employee.
ANZ used 14 applications to get work done. Now they only use one.
Learn how a leading in athletic footwear company cut process lead time by 99%.
Learn how Athora bridged the front and back end by integrating CRM and BPM.
See how an auto industry powerhouse used automation to save $6.6M in five years.