• Operational Excellence | Operations

    Aegis Creates a Next-Generation Underwriting System

    Read how Aegis leveraged Pega's platform to update their underwriting platform, fully integrate enterprise applications, and overcome legacy issues.

  • Customer Service, Operational Excellence | Customer Service

    AEGON Improves Internal Processes to Become a Truly Digital Insurer

    Aegon used Pega’s technology to manage and automate an array of internal systems, including claims management, payroll payment, and transfer quotes and transfer settlements, totaling approximately 120 core business processes.

  • Customer Service, Operational Excellence | Customer Service

    Alere Closes Gaps in Member Healthcare

    Alere’s CareAlerts solution, powered by Pega, uses a business-focused rules engine that doesn’t require heavy IT intervention to use and manage.

  • Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express Exceeds Customer Expectations

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Service, Operational Excellence | Platform

    ANZ Transforms Global Business Operations With Pega

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Cross-Selling/Up-Selling, Business Agility, Operational Excellence | Marketing

    British Gas: Unified Marketing Unlocks Value

    Using Pega Marketing, British Gas mapped out a phased approach to transform its siloed customer decisioning environment to a unified platform for contextual, multi-channel messaging.

  • Customer Service, Operational Excellence | Customer Service

    C3i Solutions: Focusing on the Patient Journey

    Working with Pega, C3i implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Customer Service | Platform

    California Franchise Tax Board: California Generates $2 Billion for Citizen Services

    Pega was first used to automate paper correspondence processing, and then as the platform used to process all 16 million personal income tax returns for the 2016 tax season, handling as high as 960,000 returns per day.