Customer Case Studies

Meet our clients

We help leading organizations cut through complexity and deliver results.

Featured Customers

Wells Fargo Personalizes Real-Time Conversations

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See how Wells Fargo engages with 70M customers five billion times per month.

Customer Decision Hub

Great American Makes Annuities Simple With Pega Customer Service

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See how Great American cut through customer service complexities.

Customer Service

Estes Express streamlines ops with low-code, rapid deployment

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Learn how Estes Express improved its freight operations.

Platform

AbbVie transforms physician interactions

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AbbVie is a global, research-based biopharmaceutical company focused on creating a remarkable impact on patients' lives.

Customer Decision Hub

Achmea personalized customer experience using AI

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Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

Customer Decision Hub

Aflac automates processing of 3000+ emails a week

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Aflac simplifies and automates email processing of 3000+ emails a week.

Platform

Air Europa unifies the passenger journey

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See how Air Europa grew its loyalty program by personalizing customer interactions.

Customer Decision Hub

Air Force Research Lab improves data quality for empowered decision-making

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Learn how AFRL smashed silos – improving data quality and decision-making.

Platform

Anthem delivers personalized customer experiences with Pega

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See how Anthem achieved an 11-point increase in NPS over 90 days.

Customer Service

Athletic footwear leader reduces process lead time by 99%

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Learn how a leading in athletic footwear company cut process lead time by 99%.

Platform

Athora accelerates customer engagement and boosts CSAT by 12%

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Learn how Athora bridged the front and back end by integrating CRM and BPM.

Customer Service

Auto finance organization: Future-proofing with Pega

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This auto finance organization is future-proofing its collections program. See how.

Intelligent Automation

Auto industry powerhouse reimagines process automation

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See how an auto industry powerhouse used automation to save $6.6M in five years.

Platform

Banco BHD Leon unifies customer experience

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See how Banco BHD Leon is using omni-channel to truly understand its customers.

Customer Service

Banco Santander Brasil transforms client services

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Learn how Banco Santander Brasil is serving more customers faster than ever.

Platform

Pega named a Leader in 2021 Gartner Magic Quadrant for CRM Customer Engagement Center

Meet our clients

We help leading organizations cut through complexity and deliver results.

AbbVie transforms physician interactions

Achmea personalized customer experience using AI

Aflac automates processing of 3000+ emails a week

Air Europa unifies the passenger journey

Air Force Research Lab improves data quality for empowered decision-making

Anthem delivers personalized customer experiences with Pega

Athletic footwear leader reduces process lead time by 99%

Athora accelerates customer engagement and boosts CSAT by 12%

Auto finance organization: Future-proofing with Pega

Auto industry powerhouse reimagines process automation

Banco BHD Leon unifies customer experience

Banco Santander Brasil transforms client services

About Pegasystems

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Meet our clients

We help leading organizations cut through complexity and deliver results.

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