Pega Sites
Customer success
Customer success
We help leading enterprises transform how they do business and succeed in the digital age. Discover how to turn constant change into your competitive advantage.
FEATURED
Sales Automation
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- PW 2014 Presentation: Product Lifecycle Management & Sales Operations Excellence Panel with CareFirst BCBS and Fallon Community Health Plan
- PW 2013 Video: How CareFirst is Using Pega's Product Composer System to Operationalize Health Benefit Exchanges
- PW 2013 Presentation: How CareFirst is Using Pega to Operationalize Health Benefit Exchanges
- PW 2011 Presentation: Automated Governance: How CareFirst BlueCross BlueShield Safeguards Success Across BPM Teams and Projects
Operations
Aegis creates a next-generation underwriting system.
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Customer Service
Aegon improves internal processes to become a truly digital insurer.
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- AEGON Transforms Customer Service with Pega
- Pegaworld 2016: The AEGON Customer Service Transformation Story - Creating Exceptional Value (Video)
- How AEGON is Revolutionising the Customer Journey and Reducing Costs (DTS London)
- Aegon: Saving £4M per Annum in Cost Reduction / Avoidance While Revolutionizing the Client Service Experience
Operations
One global claims process specialized by country.
Customer Service
Alere closes gaps in member healthcare.
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- Alere: 75% Improvement in Time to Market
- PegaWORLD 2012 Presentation: Using Technology to Address Gaps in Care, Increase Medication Adherence & Improve Health Outcomes at Alere Health
- Alere: Closing Gaps in Healthcare
- PW 2011 Presentation: How Alere Provides Mass Personalization to Maximize Consumer Engagement & Improve Health Outcomes
Customer Service
American Express exceeds customer expectations.
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Customer Service
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- PW 2014 Video: WellPoint Improves Customer Satisfaction and Compliance for Medicaid Members
- PW 2014 Presentation: WellPoint Improves Customer Satisfaction and Compliance for Medicaid Members
- Amerigroup: 15% Reduction in Clinical Call Handle Times
- PW 2011 Presentation: Reform Ready: How Amerigroup is Driving Growth, Satisfaction and Efficiency in Regulated Markets with BPM Technology
Sales Automation
BB&T: Twenty strategic initiatives across various LOB’s.
Operations
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Operations
BNP Paribas: Highly responsive to market changes.
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Operations
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- PegaWORLD 2012 Video: How Bristol-Myers Squibb Uses Pega to Support Compliance Initiatives & Provides Transparency for Physicians Sunshine Act
- PegaWORLD 2012 Presentation: Process Transformation and Delivery
- PegaWORLD 2012 Presentation: How Bristol-Myers Squibb Uses Pega to Support Compliance Initiatives & Provides Transparency for The Physicians Sunshine Act
Sales Automation
More
- PW 2014 Presentation: Product Lifecycle Management & Sales Operations Excellence Panel with CareFirst BCBS and Fallon Community Health Plan
- PW 2013 Video: How CareFirst is Using Pega's Product Composer System to Operationalize Health Benefit Exchanges
- PW 2013 Presentation: How CareFirst is Using Pega to Operationalize Health Benefit Exchanges
- PW 2011 Presentation: Automated Governance: How CareFirst BlueCross BlueShield Safeguards Success Across BPM Teams and Projects
