Skip to main content
close Search
Close search

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Pega for Operations hero Pega for Operations hero

Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

CBA: Exceeding customer expectations with personalized conversations
CBA Logo

Learn how CBA is personalizing next best conversations across every channel.

Learn more
Oi: Making complex marketing simpler and more effective
oi-logo-color

Oi created a unified, efficient system to serve millions of customers. Learn how.

Learn more
Great American: Making annuities simple
Great American Insurance

See how Great American is making it easier to deliver exceptional customer service.

Learn more
Achmea: How Achmea won over their customers using AI

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

Learn more
ACSO: Ending the cycle of crime
ACSO logo

Find out how ACSO created one, central data system for clients using low code.

Learn more
Aegis creates a next-generation underwriting system
Aegis logo

Discover how Aegis modernized its entire underwriting system – all with Pega.

Learn more
AEGON improves internal processes to become a truly digital insurer
Aegon logo

Learn how Aegon improved customer service by simplifying legacy processes.

Learn more
Aflac simplifies and automates email processing of 3000+ emails a week

In its effort to transform and reinvent the way it connects with customers, agents, and policy holders, Aflac devised its “One Digital Aflac” vision, with a distinct focus around customer-centricity.

Learn more
Air Europa: A commitment to customer centricity

See how Air Europa grew its loyalty program by personalizing customer interactions.

Learn more
Air Force Research Lab improves data quality for empowered decision-making

Learn how AFRL smashed silos – improving data quality and decision-making.

Learn more
Alere closes gaps in member healthcare
alere-logo-color

See how Alere reduced gaps in member healthcare by over 60% in just 12 months.

Learn more
Alfa-Bank: 4x reduction in servicing time
Alfa-Bank logo

See how Alfa-Bank reduced servicing time by 400% & improved client experience.

Learn more
American Express meets customer needs and triples satisfaction
American Express logo

American Express increased customer satisfaction by 3x. Learn how you can too.

Learn more
Anthem Creates Next-Generation Service Desktop With Pega Customer Service

See how Anthem improved customer experience – for the customer and employee.

Learn more
ANZ transforms global business operations with Pega
ANZ logo

ANZ used 14 applications to get work done. Now they only use one.

Learn more
Athletic footwear leader speeds orders and cuts costs with Pega

Learn how a leading in athletic footwear company cut process lead time by 99%.

Learn more
Auto industry powerhouse: Process automation – reimagined

See how an auto industry powerhouse used automation to save $6.6M in five years.

Learn more
Banco Santander Brasil: Delivering exceptional client service, fast
Santander Logo

Learn how Banco Santander Brasil is serving more customers faster than ever.

Learn more