Customer Case Studies
Big brands, big wins
From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.
Learn how CBA is personalizing next best conversations across every channel.
Oi created a unified, efficient system to serve millions of customers. Learn how.
Learn how Achmea shifted to seamless omni-channel engagement in three weeks.
In its effort to transform and reinvent the way it connects with customers, agents, and policy holders, Aflac devised its “One Digital Aflac” vision, with a distinct focus around customer-centricity.
See how Air Europa grew its loyalty program by personalizing customer interactions.
Learn how AFRL smashed silos – improving data quality and decision-making.
See how Alfa-Bank reduced servicing time by 400% & improved client experience.
Learn how a leading in athletic footwear company cut process lead time by 99%.
Learn how Athora bridged the front and back end by integrating CRM and BPM.
See how an auto industry powerhouse used automation to save $6.6M in five years.
Learn how Banco Santander Brasil is serving more customers faster than ever.
Helping the Bavarian Government provide rapid financial support in a time of crisis.
Learn how BCBS used bots to save over 500 hours of manual work.
See how BT replaced over 17 disparate versions of a tool into one system.
Learn how this top automaker integrated data and smashed silos with one platform.
ATF replaced four legacy systems with one, modern solution – all in record time.
This captive lender has made following complex compliance regulations easy.
See how Cisco is creating more meaningful customer interactions with automation.