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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Commonwealth Bank of Australia delivers 50M next best conversations with Pega
Commonwealth Bank of Australia

Learn how CBA is personalizing next best conversations across every channel.

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AbbVie transforms physician interactions

AbbVie is a global, research-based biopharmaceutical company focused on creating a remarkable impact on patients' lives.

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Achmea personalized customer experience using AI
Achmea

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

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Aflac automates processing of 3000+ emails a week
Aflac

Aflac simplifies and automates email processing of 3000+ emails a week.

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Air Europa unifies the passenger journey
Air Europa

See how Air Europa grew its loyalty program by personalizing customer interactions.

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Air Force Research Lab improves data quality for empowered decision-making
Air Force Research Lab

Learn how AFRL smashed silos – improving data quality and decision-making.

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Athletic footwear leader reduces process lead time by 99%
Athletic footwear leader

Learn how a leading in athletic footwear company cut process lead time by 99%.

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Athora accelerates customer engagement and boosts CSAT by 12%
Athora

Learn how Athora bridged the front and back end by integrating CRM and BPM.

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Auto finance organization: Future-proofing with Pega
Auto finance organization

This auto finance organization is future-proofing its collections program. See how.

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Auto industry powerhouse reimagines process automation
Auto industry powerhouse

See how an auto industry powerhouse used automation to save $6.6M in five years.

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Banco BHD Leon unifies customer experience
Banco BHD Leon

See how Banco BHD Leon is using omni-channel to truly understand its customers.

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Banco Santander Brasil transforms client services
Santander

Learn how Banco Santander Brasil is serving more customers faster than ever.

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Bavarian Government: Helping provide rapid financial support in a time of crisis
Bavarian Government

Helping the Bavarian Government provide rapid financial support in a time of crisis.

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BCBS NC drives business value with bots
Blue Cross Blue Shield of North Carolina

Learn how BCBS used bots to save over 500 hours of manual work.

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Bradesco Seguros revolutionized product distribution
Bradesco Seguros

Find out how Bradesco Seguros unified product distribution.

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BT achieves world-class, personal lifecycle management
BT

See how BT replaced over 17 disparate versions of a tool into one system.

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Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system
Bureau of Alcohol, Tobacco, Firearms and Explosives

ATF replaced four legacy systems with one, modern solution – all in record time.

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California Department of Public Health: Improving customer experience
California Department of Public Health

Learn how CDPH expedited the health licensing process from months to days with automation.

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