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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

CBA: Exceeding customer expectations with personalized conversations
Commonwealth Bank of Australia

Learn how CBA is personalizing next best conversations across every channel.

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Achmea: How Achmea won over their customers using AI
Achmea

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

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Aflac simplifies and automates email processing of 3000+ emails a week
Aflac

Aflac simplifies and automates email processing of 3000+ emails a week.

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Air Europa: A commitment to customer centricity
Air Europa

See how Air Europa grew its loyalty program by personalizing customer interactions.

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Air Force Research Lab improves data quality for empowered decision-making
Air Force Research Lab

Learn how AFRL smashed silos – improving data quality and decision-making.

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Athletic footwear leader speeds orders and cuts costs with Pega
Athletic footwear leader

Learn how a leading in athletic footwear company cut process lead time by 99%.

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Athora: Eliminating service complexity to accelerate customer engagement
Athora

Learn how Athora bridged the front and back end by integrating CRM and BPM.

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Auto finance organization: Future-proofing with Pega
Auto finance organization

This auto finance organization is future-proofing its collections program. See how.

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Auto industry powerhouse: Process automation – reimagined
Auto industry powerhouse

See how an auto industry powerhouse used automation to save $6.6M in five years.

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Banco BHD Leon: Unifying customer experience across sales, marketing, and service
Banco BHD Leon

See how Banco BHD Leon is using omni-channel to truly understand its customers.

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Banco Santander Brasil: Delivering exceptional client service, fast
Santander

Learn how Banco Santander Brasil is serving more customers faster than ever.

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Bavarian Government: Helping provide rapid financial support in a time of crisis
Bavarian Government

Helping the Bavarian Government provide rapid financial support in a time of crisis.

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BCBS NC: Driving business value with bots
Blue Cross Blue Shield of North Carolina

Learn how BCBS used bots to save over 500 hours of manual work.

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Bradesco Seguros: Revolutionizing product distribution across channels
Bradesco Seguros

Find out how Bradesco Seguros unified product distribution.

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BT achieves world-class, personal lifecycle management
BT

See how BT replaced over 17 disparate versions of a tool into one system.

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Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system
Bureau of Alcohol, Tobacco, Firearms and Explosives

ATF replaced four legacy systems with one, modern solution – all in record time.

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California Department of Public Health: Improving customer experience
California Department of Public Health

Learn how CDPH expedited the health licensing process from months to days with automation.

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Captive lender’s new financing platform supports 225,000 annual loans
Captive auto lender

This captive lender has made following complex compliance regulations easy.

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