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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

CBA: Exceeding customer expectations with personalized conversations
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Learn how CBA is personalizing next best conversations across every channel.

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Achmea: How Achmea won over their customers using AI

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

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Aflac simplifies and automates email processing of 3000+ emails a week

Aflac simplifies and automates email processing of 3000+ emails a week.

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Air Europa: A commitment to customer centricity
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See how Air Europa grew its loyalty program by personalizing customer interactions.

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Air Force Research Lab improves data quality for empowered decision-making

Learn how AFRL smashed silos – improving data quality and decision-making.

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Athletic footwear leader speeds orders and cuts costs with Pega

Learn how a leading in athletic footwear company cut process lead time by 99%.

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Athora: Eliminating service complexity to accelerate customer engagement

Learn how Athora bridged the front and back end by integrating CRM and BPM.

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Auto industry powerhouse: Process automation – reimagined

See how an auto industry powerhouse used automation to save $6.6M in five years.

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Banco BHD Leon: Unifying customer experience across sales, marketing, and service
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See how Banco BHD Leon is using omni-channel to truly understand its customers.

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Banco Santander Brasil: Delivering exceptional client service, fast
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Learn how Banco Santander Brasil is serving more customers faster than ever.

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Bavarian Government: Helping provide rapid financial support in a time of crisis

Helping the Bavarian Government provide rapid financial support in a time of crisis.

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BCBS NC: Driving business value with bots

Learn how BCBS used bots to save over 500 hours of manual work.

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BT achieves world-class, personal lifecycle management

See how BT replaced over 17 disparate versions of a tool into one system.

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Building an integrated quality management system with Pega

Learn how this top automaker integrated data and smashed silos with one platform.

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Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system

ATF replaced four legacy systems with one, modern solution – all in record time.

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Captive lender’s new financing platform supports 225,000 annual loans

This captive lender has made following complex compliance regulations easy.

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Cisco delivers dynamic digital customer engagement

See how Cisco is creating more meaningful customer interactions with automation.

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CNO Financial replaces 2,800 workflows with a unified solution

CNO Financial replaces 2,800 workflows with a unified solution.

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