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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

CBA: Exceeding customer expectations with personalized conversations
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Learn how CBA is personalizing next best conversations across every channel.

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Oi: Making complex marketing simpler and more effective

Oi created a unified, efficient system to serve millions of customers. Learn how.

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Great American: Making annuities simple
Great American Insurance

See how Great American is making it easier to deliver exceptional customer service.

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Achmea: How Achmea won over their customers using AI

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

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ACSO: Ending the cycle of crime
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Find out how ACSO created one, central data system for clients using low code.

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Aegis creates a next-generation underwriting system
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Discover how Aegis modernized its entire underwriting system – all with Pega.

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AEGON improves internal processes to become a truly digital insurer
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Learn how Aegon improved customer service by simplifying legacy processes.

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Aflac simplifies and automates email processing of 3000+ emails a week

In its effort to transform and reinvent the way it connects with customers, agents, and policy holders, Aflac devised its “One Digital Aflac” vision, with a distinct focus around customer-centricity.

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Air Europa: A commitment to customer centricity

See how Air Europa grew its loyalty program by personalizing customer interactions.

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Air Force Research Lab improves data quality for empowered decision-making

Learn how AFRL smashed silos – improving data quality and decision-making.

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Alere closes gaps in member healthcare

See how Alere reduced gaps in member healthcare by over 60% in just 12 months.

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Alfa-Bank: 4x reduction in servicing time
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See how Alfa-Bank reduced servicing time by 400% & improved client experience.

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American Express meets customer needs and triples satisfaction
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American Express increased customer satisfaction by 3x. Learn how you can too.

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Anthem Creates Next-Generation Service Desktop With Pega Customer Service

See how Anthem improved customer experience – for the customer and employee.

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ANZ transforms global business operations with Pega
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ANZ used 14 applications to get work done. Now they only use one.

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Athletic footwear leader speeds orders and cuts costs with Pega

Learn how a leading in athletic footwear company cut process lead time by 99%.

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Athora: Eliminating service complexity to accelerate customer engagement

Learn how Athora bridged the front and back end by integrating CRM and BPM.

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Auto industry powerhouse: Process automation – reimagined

See how an auto industry powerhouse used automation to save $6.6M in five years.

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