Learn how Pega low-code application development platform gives employees the freedom and confidence to build the apps they need to succeed.
Video
Low-Code Development
Intelligent automation
Discover how our intelligent automation solutions help you solve tomorrow’s challenges – faster, easier, smarter.
Video duration: 01:42
Subtitles available
Pega Process AI uses Pega’s industry-leading intelligence engine to bring revolutionary process optimization to the intelligent automation market. Go beyond simple automation by deploying powerful AI-driven applications which leverage predictive analytics, decisioning, natural language processing, and event-processing.
Pega Process AI uses Pega’s industry-leading intelligence engine to bring revolutionary process optimization to the intelligent automation market. Go beyond simple automation by deploying powerful AI-driven applications which leverage predictive analytics, decisioning, natural language processing, and event-processing.
Video
Workflow Automation
Video duration: 03:07
Watch as we create a prediction and apply it to our home loan workflow.
Watch as we create a prediction and apply it to our home loan workflow.
Video
Workflow Automation
Video duration: 02:30
Subtitles available
Introducing Pega Process Fabric. Built around the Pega Platform, Pega Process Fabric is our open, center-out business architecture that frees businesses to connect work from distributed processes and systems without sacrificing the business agility that comes with application independence.
Introducing Pega Process Fabric. Built around the Pega Platform, Pega Process Fabric is our open, center-out business architecture that frees businesses to connect work from distributed processes and systems without sacrificing the business agility that comes with application independence.
Video
Workflow Automation
Video duration: 02:37
Subtitles available
Learn more about Pega Email Bot, which automates the triage and response to large volumes of customer email from end to end.
Learn more about Pega Email Bot, which automates the triage and response to large volumes of customer email from end to end.
Video
Workflow Automation
Video duration: 04:50
Subtitles available
Adding an intelligent bot doesn’t need to be another integration project. See how the Pega Intelligent Virtual Assistant unifies your channels and customer experiences by carrying a customer conversation, keeping context, and automating work across Facebook Messenger and email.
Adding an intelligent bot doesn’t need to be another integration project. See how the Pega Intelligent Virtual Assistant unifies your channels and customer experiences by carrying a customer conversation, keeping context, and automating work across Facebook Messenger and email.
Video
Workflow Automation
Video duration: 04:36
Subtitles available
This overview video demonstrates the capabilities of Pega Workforce Intelligence to discover people, process, and technology insights to guide enterprises to more targeted Intelligent Automation efforts, leveraging tools such as RPA, Case Management, and Low-Code Application Development.
This overview video demonstrates the capabilities of Pega Workforce Intelligence to discover people, process, and technology insights to guide enterprises to more targeted Intelligent Automation efforts, leveraging tools such as RPA, Case Management, and Low-Code Application Development.
Video
Workflow Automation
Video duration: 01:54
Subtitles available
Pega’s native, model-driven capabilities make deployment and testing easy right out of the box. Save time and money by getting started fast, even if you’re new to DevOps and automated testing.
Pega’s native, model-driven capabilities make deployment and testing easy right out of the box. Save time and money by getting started fast, even if you’re new to DevOps and automated testing.
Video
Low-Code Development
Video duration: 02:51
Subtitles available
Pega’s no-code, drag-and-drop approach makes it easy for both business and IT to set up, visualize, map, and manage all your data sources and integrations – no struggle required.
Pega’s no-code, drag-and-drop approach makes it easy for both business and IT to set up, visualize, map, and manage all your data sources and integrations – no struggle required.
Video
Low-Code Development
Video duration: 03:33
Subtitles available
Developers that prefer to use other UI frameworks such as React and Angular can leverage open APIs to dynamically use Pega design capabilities as a REST-enabled service to power their front-end UI framework of choice.
Developers that prefer to use other UI frameworks such as React and Angular can leverage open APIs to dynamically use Pega design capabilities as a REST-enabled service to power their front-end UI framework of choice.
Video
Low-Code Development
Video duration: 02:28
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
Video
Workflow Automation
Video duration: 02:22
Learn how Pega’s email bot can accelerate response time, get real work done, and free up employees to focus on what matters most—the customer.
Learn how Pega’s email bot can accelerate response time, get real work done, and free up employees to focus on what matters most—the customer.
Video
Workflow Automation
Video duration: 01:46
As 5G expands, your capabilities should to. If you’re looking for the tools to get to market faster, with more stability along the way, then watch the above video to see how Pega gets it done. With Pega, you’ll identify roadblocks early, track costs easily, and orchestrate processes from end to end. Intelligent automation makes it simpler to track manual...
As 5G expands, your capabilities should to. If you’re looking for the tools to get to market faster, with more stability along the way, then watch the above video to see how Pega gets it done. With Pega, you’ll identify roadblocks early, track costs easily, and orchestrate processes from end to end. Intelligent automation makes it simpler to track manual...
Video
Workflow Automation
Video duration: 02:48
With Pega's Build for Change technology, you can crush complexity and modernize the grants and economic processes for your agency.
Watch this in-depth look at how businesses can leverage always-on insights to enhance customer journeys.
Video
Customer Engagement
Video duration: 02:19
Subtitles available
Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” for your business – unifying your data, analytics, and channels into a single, connected experience - so that you can predict customer needs in real-time, then deliver hyper-personalized next best actions designed to drive long-term loyalty, across channels and at scale.
Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” for your business – unifying your data, analytics, and channels into a single, connected experience - so that you can predict customer needs in real-time, then deliver hyper-personalized next best actions designed to drive long-term loyalty, across channels and at scale.
Video
Personalized Customer Experiences
Video duration: 02:45
Subtitles available
At Pega, we do something completely different. When new customer data comes in through any channel or data stream, we analyze it for patterns - and immediately use it to “decision” that customer. In this video we show how a customer, Lori, receives offer and message that are most relevant her. Serving up multiple next best actions at the right time.
At Pega, we do something completely different. When new customer data comes in through any channel or data stream, we analyze it for patterns - and immediately use it to “decision” that customer. In this video we show how a customer, Lori, receives offer and message that are most relevant her. Serving up multiple next best actions at the right time.
Video
Personalized Customer Experiences
Video duration: 02:59
Subtitles available
With Pega Value Finder, you can make empathy a reality, by proactively identifying underserved customers, then designing more relevant actions, offers, and messages that add real value, increase customer loyalty, and drive long-term growth.
With Pega Value Finder, you can make empathy a reality, by proactively identifying underserved customers, then designing more relevant actions, offers, and messages that add real value, increase customer loyalty, and drive long-term growth.
Video
Personalized Customer Experiences
Video duration: 02:15
Subtitles available
With Ethical Bias Check, you can avoid AI adversity by proactively detecting bias in your next best action strategies, then adjusting the offending algorithm or business rule accordingly – ensuring a fair and more balanced outcome for everyone.
With Ethical Bias Check, you can avoid AI adversity by proactively detecting bias in your next best action strategies, then adjusting the offending algorithm or business rule accordingly – ensuring a fair and more balanced outcome for everyone.
Video
Personalized Customer Experiences
Video duration: 01:52
Experience how proactively engaging on their preferred channel deepens the member relationship. See how to enable seamless end-to-end experiences that generate additional lifetime value.
Experience how proactively engaging on their preferred channel deepens the member relationship. See how to enable seamless end-to-end experiences that generate additional lifetime value.
Demo
Workflow Automation
Video duration: 01:19
Ready to see a fully digital customer experience from end to end?
Companies try to script the perfect customer journey, but customers always choose their own path — they’re in control.
Video
AI and Decisioning
Customer service
See how Pega simplifies service with proactive solutions to help you bring service into the digital era.
Video duration: 01:30
See how Pega reduces training costs, improves quality and compliance, and increases first-call resolution, and average handle time while increasing revenue/upsell opportunities.
See how Pega reduces training costs, improves quality and compliance, and increases first-call resolution, and average handle time while increasing revenue/upsell opportunities.
Video
Customer Service
Video duration: 01:36
See how Pega eliminates manual work and streamlines workflow automation to reduce coding efforts as well as administrative costs.
See how Pega's state-of-the-art agent desktop empowers businesses to proactively serve customers, anticipate needs, and improve agent productivity.
Video
Customer Service
Video duration: 01:52
Subtitles available
Watch this brief demo to see how to predict common customer concerns like late fees, to offer seamless solutions that maximize both the customer experience and your agent resources.
Watch this brief demo to see how to predict common customer concerns like late fees, to offer seamless solutions that maximize both the customer experience and your agent resources.
Video
Customer Service
Video duration: 07:25
Subtitles available
In this demo, we’ll share how Pega’s AI-powered Intelligent Virtual Assistant™ and Pega Email Bot™ are empowering customers to resolve their issues faster, while also helping businesses contain more inquiries.
In this demo, we’ll share how Pega’s AI-powered Intelligent Virtual Assistant™ and Pega Email Bot™ are empowering customers to resolve their issues faster, while also helping businesses contain more inquiries.
Video
Customer Service
Video duration: 01:46
More than a simple chatbot, virtual assistants enhance digital messaging by providing information, triaging inquiries, completing transactions, and performing multiple tasks to help your team focus on what they do best.
More than a simple chatbot, virtual assistants enhance digital messaging by providing information, triaging inquiries, completing transactions, and performing multiple tasks to help your team focus on what they do best.
Video
Customer Service
Video duration: 03:19
Find out how AI-enabled customer engagement can help Insurance providers to deliver personalized and proactive interactions, reduce cost, and provide seamless experiences to their customers
Find out how AI-enabled customer engagement can help Insurance providers to deliver personalized and proactive interactions, reduce cost, and provide seamless experiences to their customers
Video
Workflow Automation
Video duration: 02:51
See how Pega’s Unified Messaging empowers best-in-class digital customer experience over consumer-preferred channels.
With Pega’s Sales Automation for insurance, agents make every moment count so they can work faster and smarter.
Video
Sales Automation
Video duration: 02:24
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
Video
Workflow Automation
Video duration: 02:11
With Pega, insurance carriers are optimizing the first-notice-of-loss process, enabling carriers to deliver a claim’s service experience that exceeds the customer’s expectations.
With Pega, insurance carriers are optimizing the first-notice-of-loss process, enabling carriers to deliver a claim’s service experience that exceeds the customer’s expectations.
Video
Customer Service
Video duration: 02:05
Healthcare organizations need to put patients at the center, to support them on their health journeys, and to drive better health and business outcomes. With Pega’s scalable architecture and low-code platform, both the smallest and largest organizations can stay streamlined, agile, and prepared for whatever may come next.
