Experience how Pega Knowledge Management increases self-service deflection and empowers customers to solve their own problems in their own time.
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Customer Service
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With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
Transform your IVR system into a powerful self-service machine that empowers your customers to initiate and resolve their own service cases independently.
Historically, sales force automation systems have been too focused on monitoring reps, manual data entry, and ad hoc regional or product team needs. There’s a new way: one anchored in artificial intelligence and digital process automation technology. Explore AI-powered sales automation from Pega.
See how Pega reduces training costs, improves quality and compliance, and increases first-call resolution, and average handle time while increasing revenue/upsell opportunities.
See how Pega can supercharge customer service with AI-powered decisioning, providing a personalized and exceptional customer experience, while driving revenue and reducing cost to serve.
Watch this 3-minute overview of Pega’s Healthcare solutions for customer engagement, onboarding & enrollment, customer service, care management, and core operations.
Pega helps insurers personalize and simplify each interaction and anticipate customer needs. This highly personalized experience leads to higher customer satisfaction and drives greater operational efficiency.
