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Gartner CRM CEC MQ 2021 quadrant image

Analyst Report

Pegasystems named a Leader in the 2021 Gartner Magic Quadrant for CRM Customer Engagement Center

For the 12th consecutive year, Gartner recognizes Pegasystems as a Leader

Pega Customer Service™ enables customer service organizations of every size the ability to scale and innovate solutions quickly.

We believe with offerings like case workflow automation, a wide variety of digital engagement strategies, and low-code development, we enable customer service organizations in providing quick, adaptable service to their customers. To learn more, read the full 2021 Gartner Magic Quadrant report.


Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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Gartner 2021 Magic Quadrant for CRM Customer Engagement Center, Nadine LeBlanc, Jim Davies, Varun Agarwal, 15th June 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems. The Gartner report: ‘Magic Quadrant for the CRM Customer Engagement Center' was referred to as 'Magic Quadrant for CRM Customer Service Contact Centers' until 2012.