AEGON Transforms Customer Service with Pega

Predicated on Pega, AEGON pushes the envelope in transforming themselves from product-centric to a customer centric enterprise. By focusing on 3 key areas: Front Office Transformation, Automation and Process Orchestration, AEGON improves their NPS from -28 to +18, improves first call resolution to 80%, and orchestrates the entire customer lifecycle journey.

Powering Digital Transformation in the Insurance Industry

We are thrilled with the results from the business transformation program so far. Using Pega has already helped us improve the efficiency of a number of high volume, high importance operations by more than 50%.

Martyn Johnson Manager, IT Delivery Centre at Aegon
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Today’s insurers face unprecedented challenges to profitable growth – higher customer expectations, Insurtech competition, and the challenges of digital transformation.

Pega helps insurers achieve growth by delivering software solutions that improve customer acquisition and retention, enhance sales distribution, and streamline underwriting to drive better risk selection.

Customer Engagement & Retention
Pega helped Aegon transform their customer engagement, improving their Net Promotor Score (NPS) by 40 pts. Watch the video
Streamlining Underwriting Operations
Pega helped Allianz Global & Specialty Corporation (Germany) improve their underwriting operations – enabling them to achieve a 5-7x improvement time in implementation. Watch the video

Our Solutions

A unified insurance CRM provides the insights to guide an improved customer journey.

Ensure right offer at the right time with

Pega Marketing Automation

Deliver a personalized experience with

Pega Customer Service Automation

Boost agent productivity with

Pega Sales Automation

Pega helps leading life insurers deliver more personalized engagement – improving retention and driving sales.

Improve win rates and portfolio management with

Pega Underwriting Automation

Increase adjuster consistency and responsiveness with

Pega Claims Automation

Accelerate automation of high volume, repetitive tasks with

Pega Robotic Desktop and Process Automation

Events & Webinars

PegaWorld 2017: Mark Your Calendar (June 4-7)

Geared towards different industries, products, and a host of hot topics, PegaWorld has something for everyone. Check out 2017's sessions, and don’t forget to register!

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Pega Customer Service for Insurance Webinar

Today, leading insurers realize that to grow profitably, they need to delight their customers with great service. Pega Customer Service for Insurance lets insurers empower their customer service representatives with clear, guided actions to address and anticipate customer needs.

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Group Benefits Underwriting – Overview and Demo

Watch this webinar to view how Pega Underwriting for Insurance delivers for leading insurers. See customer trends that are driving transformation in underwriting and how Pega is addressing these marketplace needs.

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News & Media Coverage

Article

Insurance in the Age of IoT

The Internet of Things (IoT) is fundamentally changing insurance. Leading insurers are realizing the potential of data and actionable insights to reduce the severity and instance of claims.

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Article

True Insurance Transformation Requires AI

This byline in ITA Pro by Pega's Tom King, highlights the importance of insurers focusing on the right levers for true digital transformation.

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Article

Insurance Implications of the Autonomous Auto Market

In this Claims magazine byline, read the latest insights from Pega’s Tom King on the challenges and opportunities facing insurers as the autonomous auto market becomes a reality.

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Article

Insurance Innovation Reporter: Hanover Insurance Improves Customer Experience with Pega

Learn how Hanover Insurance is revolutionizing its customer experience with Pega.

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Article

Who Will Pay for the Ethics of a Self-Driving Car?

Blog highlighting the emerging issues related to self-driving cars and insurer liability.

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Article

What Makes for a Successful Insurance CRM implementation?

Recent interest in Customer Relationship Management (CRM) technology by insurers has increased tremendously. Learn more about the evolution of CRM.

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Article

What Insurance Carriers Can Learn from Fantasy Football

Learn how the evolving role of the insurance underwriter has broader implications for underwriters and insurers.

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Our Clients

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