AEGON Transforms Customer Service with Pega

Predicated on Pega, AEGON pushes the envelope in transforming themselves from product-centric to a customer centric enterprise. By focusing on 3 key areas: Front Office Transformation, Automation and Process Orchestration, AEGON improves their NPS from -28 to +18, improves first call resolution to 80%, and orchestrates the entire customer lifecycle journey.

The World’s Top Insurers Transform Their Business with Pega

We are thrilled with the results from the business transformation program so far. Using Pega has already helped us improve the efficiency of a number of high volume, high importance operations by more than 50%.

Martyn Johnson Manager, IT Delivery Centre at Aegon
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Today, seven of the Top 10 global insurers use Pega. These industry leaders are using Pega solutions to improve customer service and marketing, grow sales distribution and streamline underwriting and claims.

Pega helps insurers move faster to harness the power of data and drive profitable growth.

Transform Distribution Management
Pega helped AIG increase the efficiency and effectiveness of its production channels with an intuitive, state-of-the-art portal for sales and service. Watch the video
Deliver a Superior Customer Experience
Pega is helping The Hanover become a customer- and agent-centric organization by breaking down internal silos and delivering a more efficient, personalized customer policyholder experience. Watch the video

Our Products

Pega helps leading insurance carriers address customer needs while also increasing profits, decreasing expense ratios and mitigating risk.

Deliver a personalized experience with

Pega Customer Service for Insurance

Ensure the right offer at the right time with

Pega Marketing for Insurance

Boost agent productivity with

Pega Distribution Management for Insurance

Improve win rates and portfolio management with

Pega Commercial Lines Underwriting for Insurance

Increase adjuster consistency and responsiveness with

Pega Claims for Insurance

Pega helps leading life insurers deliver more personalized engagement – improving retention and driving sales.

Improve responsiveness and personalize engagement with

Pega Customer Service for Insurance

Translate data into profitable customer offers with

Pega Marketing for Insurance

Transform your distribution channel with

Pega Distribution Management for Insurance

Improve consistency and portfolio profitability with

Pega Group Benefits Underwriting for Insurance

Address customer needs and empower adjusters with

Pega Claims for Insurance

Events & Webinars

PegaWorld 2017: Mark Your Calendar (June 4-7)

Geared towards different industries, products, and a host of hot topics, PegaWorld has something for everyone. Check out 2017's sessions, and don’t forget to register!

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Pega Customer Service for Insurance Webinar

Today, leading insurers realize that to grow profitably, they need to delight their customers with great service. Pega Customer Service for Insurance lets insurers empower their customer service representatives with clear, guided actions to address and anticipate customer needs.

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Group Benefits Underwriting – Overview and Demo

Watch this webinar to view how Pega Underwriting for Insurance delivers for leading insurers. See customer trends that are driving transformation in underwriting and how Pega is addressing these marketplace needs.

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News & Media Coverage


Insurance in the Age of IoT

The Internet of Things (IoT) is fundamentally changing insurance. Leading insurers are realizing the potential of data and actionable insights to reduce the severity and instance of claims.

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True Insurance Transformation Requires AI

This byline in ITA Pro by Pega's Tom King, highlights the importance of insurers focusing on the right levers for true digital transformation.

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Insurance Implications of the Autonomous Auto Market

In this Claims magazine byline, read the latest insights from Pega’s Tom King on the challenges and opportunities facing insurers as the autonomous auto market becomes a reality.

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Insurance Innovation Reporter: Hanover Insurance Improves Customer Experience with Pega

Learn how Hanover Insurance is revolutionizing its customer experience with Pega.

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Who Will Pay for the Ethics of a Self-Driving Car?

Blog highlighting the emerging issues related to self-driving cars and insurer liability.

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What Makes for a Successful Insurance CRM implementation?

Recent interest in Customer Relationship Management (CRM) technology by insurers has increased tremendously. Learn more about the evolution of CRM.

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What Insurance Carriers Can Learn from Fantasy Football

Learn how the evolving role of the insurance underwriter has broader implications for underwriters and insurers.

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Our Clients

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