Personalized customer service across every journey
The most agile software built for friction-free experiences
Boost agent productivity
Your agents are integral to your success. Keep your team connected, effective, and productive wherever they are.
Be there for your customers
Your customers want to feel taken care of. Provide them with proactive, personalized, and frictionless experiences across any channel.
Drive down cost-to-serve
These days, you need to do it all. Minimize costs and get the most out of your channels with intelligent automation and case management.
Cut across silos with end-to-end automation
Orchestrate work from end to end. Pega’s case management expands and adapts to customer and agent microjourneys across business dimensions. With streamlined service delivery across every interaction, you can minimize your team’s cost-to-serve while managing increased volume.
Enhance your self-service capabilities for 24/7 support
Your customers need you. But they don’t always need a live agent. Pega’s contextual self-service uses NLP, knowledge management, and intelligent chatbots to deliver seamless experiences, driven by customer history and case information. This results in faster time to resolution and improved containment rates.
Simplify customer service messaging
Deliver frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter, Apple Business Chat, WhatsApp, and SMS. Meet your customers wherever they are and dazzle them with speedy, consistent, personalized service.
Support your agents with guided interactions
Your agents don’t have to go it alone. Simplify service tasks and use real-time AI to help your team deliver high-value work more efficiently. With Pega, managers can build coaching tips, send role-specific alerts to agents, and provide real-time guidance.
Apply RPA to clear the way
Stop the alt-tab lifestyle of toggling between multiple applications and working in disconnected systems. Free up agents with Pega Robotic Process AutomationTM. Unattended and attended RPA can improve your business’ speed, efficiency, and precision, resulting in dramatic gains in productivity.
A leader in customer service
Learn why Gartner has named Pega as a leader in their Magic Quadrant for CRM Customer Engagement Center for 12 consecutive years.
More analyst reports
Data limit almost exceeded. Roaming activated.
You are about to reach your monthly data limit...
Why is my bill so high? Let me check...
Customer is 79% likely to call about their bill...
Offer to waive late fee
Why is my bill so high?
You have a data roaming charge and a late fee. Would you like me to waive the late fee?
Thanks so much for waiving my late fee!
Thanks for being a valued customer!
Activate your account now. It should take about 10 minutes.
I can do this on my phone? Great!
Ok, how do I get started?
OK, I'll take a picture of my modem.
Great, we've got your serial number
My internet is working!
Great! We're here if you need anything.
Two ways to get started
Replace Your DesktopTransform service from end-to-end
Drive end-to-end digital customer service transformation across your organization with best-in-class, agile technology that’s built for a fast-moving world.
Improve Your Existing Desktop
Augment current capabilities with the power of Pega microjourneys
Already have an existing customer service desktop in place? Scale and reinforce your current customer service solution with intelligent automation, case management, and “a journey at a time” delivery model.
As organizations look to adjust their customer service strategy in response to COVID-19, there are four steps that can help you to deliver exceptional service. Learn how to provide the level of service your customers expect, without driving up costs.