With agentic AI, customer service flows… effortlessly.
AI and automation are revolutionizing customer service, unlocking new possibilities and redefining what’s achievable.
Now is the time to embrace workflow-driven automation, predictable AI, and seamless self-service solutions to future-proof your business.
Self Service Agents
First-generation chatbots and self-service promised to revolutionize customer service but delivered dead ends and frustration. Pega's agentic AI changes everything.
Automate work out of the contact center
- Instantly transform Customer Service workflows into Conversational AI agents.
- Go beyond simple answers to deliver end-to-end resolutions for customers.
- Deliver seamless transitions between self-service interactions and Customer Service Reps (CSRs), in any situation.
- Deliver consistent service experiences across every channel.
Reduced costs by $4 million per year
Turn your CSRs into trusted advisors
- Eliminate the need for constant app-switching with a seamless, unified agent desktop.
- Remove guesswork by suggesting relevant workflows, scripts, and responses for every task.
- Achieve hyper-personalized interactions using comprehensive customer context and history.
- Automate tasks such as data capture, form-fill, and wrap-up to lighten agents' workloads.
Reduced average handle time by 3 minutes
Deliver consistent experiences everywhere
- Meet customer expectations for fast, easy, and accurate service regardless of the channel used.
- Seamlessly transition customer conversations across channels and devices without losing context.
- Access historical cross-channel information for insights into past customer interactions and service requests.
- Ensure visibility of customer interactions across all channels, providing CSRs with comprehensive customer history.
Increased NPS scores by 20%
More Pega Customer Service features
Connect and automate work across people and systems.
AI-powered recommendations for real-time next best actions.
Streamline and automate customer resolutions.
Relevant content for customers and CSRs for faster resolutions.
Seamless CRM and telephony integration for seamless customer experiences.
Agentic AI Agents that accelerate customer resolutions.
Pega's centralized, AI-powered workflow automation engine.
Attended and unattended RPA to improve speed and precision.
Embed Pega's processes and workflows within Salesforce.
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