AI-powered customer service
An intelligent service automation platform that delivers amazing experiences at scale.
Drive down cost-to-serve
Work smarter, not harder
Automate work and provide AI-powered guidance to boost employee experience.
Boost loyalty and retention
Streamline processes, personalize offers, and accelerate resolutions to deliver better experiences for everyone.
Intelligently guide and seamlessly automate every customer service journey
Connect and automate work across people and systems to resolve customer inquiries faster. Empower your agents with AI-powered task suggestions, coaching, content, and a full, relevant customer view across all channels. Future-proof your contact center with industry-leading AI and automation capabilities for efficient, consistent, and personalized service.
Transform customer service with AI
Empower your team with an AI copilot that understands customer intent and dynamically guides agents through customer service interactions. Pega’s AI automates tasks and recommends next best actions, keeping your agents laser-focused on delivering exceptional experiences. With a seamless, guided user experience and dynamic training and coaching, every agent can be your best agent from day one.
Simplify customer service messaging
Deliver frictionless experiences over all the top consumer-preferred digital channels, including web and mobile chat, Facebook, WhatsApp, and SMS. Meet your customers wherever they are and dazzle them with speedy, consistent, personalized service.
Enhance your self-service capabilities for 24/7 support
Your customers need you. But they don’t always need a live agent. Pega’s contextual self-service uses NLP, knowledge management, and intelligent chatbots to deliver seamless experiences, driven by customer history and case information. This results in faster time to resolution and improved containment rates.
More Pega Customer Service features
Connect and automate work across people and systems.
Relevant content for customers and CSRs for faster resolutions.
Pega's centralized, AI-powered workflow automation engine.
AI-powered recommendations for real-time next best actions.
Seamless CRM and telephony integration for seamless customer experiences.
Attended and unattended RPA to improve speed and precision.
Two ways to transform service:
Not getting enough out of your desktop? Transform your customer service ecosystem from end to end with a best-in-class desktop that boosts agent productivity and streamlines the customer experience.
Supercharge your existing desktop with Pega
Don’t want to rip and replace? No problem. Automate and orchestrate customer service with AI-powered tools and out-of-the-box case management, without replacing your existing desktop.
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Forrester names Pega a Leader in CRM
Learn why Pega earned the highest score in the current offering category in The Forrester Wave™: Core CRM Solutions, Q3 2022.
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Client Success Story
Virgin Media and OVO Group
Virgin Media and OVO Group teamed with Pega to transform their customer service departments – automating manual processes, delivering more efficient and personalized service, and generating better experiences for agents and customers.