Customer Engagement

Customer Engagement

"Creating a compelling experience encourages customers to interact, purchase, and stay engaged with us over the long-term."

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Jo Allen, Business Lead, Next Generation Decisioning
Customer Service

Customer Service

"Our customers can reach us through chat, phone, or any channel they choose—and that's a game changer for us."

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Phil DeGuzman, Business Technologist, Global Service Logistics and Operations
Sales Effectiveness

Sales Effectiveness

"The tool gives agents the opportunity to focus on the customers. We've just seen incredible results."

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Matthew Wehrly, Corporate Vice President
Operational Excellence

Operational Excellence

"What really excites me about Pega is the fact that you can build for today, but design for tomorrow."

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Jason Little, SVP of Digital, Architecture and IT Strategy

Who is Pega?

Pega is #1 in software for customer engagement and digital process automation.
   CX and IT. Work and play. PegaWorld 2019 brings it all together. Register now

What's Trending

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our no-code platform.
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2018 Gartner CRM CEC Critical Capabilities

Pega receives the highest scores in three of four use cases in latest report.
  • Customer Success

Next-generation service

Anthem uses Pega Customer Service to drive a frictionless customer experience.
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White Paper

AI's potential just got a whole lot more practical

Artificial Intelligence (AI) presents both distracting hype and powerful opportunities to drive customer engagement. However, brands must cut through the noise to figure out where they can safely place their bets for real results.

Download AI and Improving the Customer Experience now to learn more.

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