Delivering Superior Customer Experience in British Gas

British Gas has a vision of relevant and timely conversation with their customers and building lasting relationships. Discover how adding real-time means understanding what customers are thinking right now, and being able to talk about what they're interested in, in the context of the moment.

To us, the benefits are incredibly clear. By having personalized, relevant, and timely offers, we're able to improve the customer experience.

Jo Allen Business Lead, Next Generation Decisioning, British Gas

See how British Gas improved conversions by 20% with Pega's real-time decisioning software.

Pega Products

Customer Service

Deliver a satisfying, efficient, and accurate service experience.

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Sales Automation

Real-time guidance, intelligent automation and agile processes make sales easier.

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Pega 7 platform

Only Pega offers one unified platform to manage constant change in the digital age.

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Generate greater engagement and profits with customer-centric offers.

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Simplify and automate to reduce costs, maintain compliance and improve agility.

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What's New

Consumer Survey: Artificial Intelligence

A survey of 6,000 consumers across six countries showed a wide range in understanding, attitudes, and receptiveness towards AI.
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Customer Success
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Streamlining Order Management

Streamlining Order Management

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World Class Customer Service

With Pega, Cisco digitized their customer service operation across its global service chain.

World Class Customer Service

World Class Customer Service

With Pega, Cisco digitized their customer service operation across its global service chain.
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