Pega for Automotive
Optimize operations and deliver spectacular service.
Automotive
Achieve New Levels of Operational Excellence
321 percent ROI in less than 12 months. 75 percent cost savings. 75 percent productivity improvements. These are transformational outcomes, but software bots alone won’t get you there. You need one unified automation engine.
With Pega, you can use business process management to orchestrate people and systems. Unlock enterprise systems of record to increase business agility. Deploy automation to take repetitive work out of your operation, and use case management to control it all from end to end. You define service-level agreements, route work, and apply rules and advanced intelligence.
Pega’s capabilities are unified on one platform – no duct tape, no wiring a bunch of things together. After all, you think about outcomes from end to end. You need technology that can get work done that way, too.
Case Study
Pega automated key quality processes to improve controls, provide an audit history, and support compliance reporting, leading to over $6.6 million in savings.
Pega’s Kerim Akgonul and General Motors’ David Mingle demonstrate how our visionary technology can help organizations achieve new levels of greatness.
Digital Prescriptive Maintenance
What if you could predict maintenance issues before a driver sees the check engine light? And what if you could use that intelligence to make sure your dealers and service teams have the parts and skills ready to go for a quick fix? Not only would you save time and costs, you’d make your customers happy, too.
This kind of real-time prescriptive maintenance isn’t futuristic. It’s here, now. Pega’s powerful technology brings together sensor data, event streaming, in-memory databases, and real-time analytics, combining them with decisioning and workflow orchestration. End-to-end automation delivers the “process of everything,” orchestrating the actions that drive maintenance costs down and customer satisfaction sky high.
Deliver Personalized, Connected Aftermarket Services
Think of today’s connected car as your customer’s biggest wearable. It collects all the in-depth data you need to deliver amazing, proactive service on every channel. The better you know your customers, the easier it is to earn their lifetime loyalty. You just need to be able to turn data and events into real-time insight and action.
Sure, everyone talks about doing that. But Pega’s next-generation technology makes it a reality. Pega goes beyond a 360-degree view to give you customer service powered by proven AI technology and smart automation, instantly delivering relevant insights and guided interactions anywhere, right when you need them. The industry’s only unified automation engine – with built in robotics, BPM, and case management – streamlines and simplifies every interaction. Exceeding expectations and building loyalty: That’s putting the connected car to work.
On-demand Webinar
Making the CASE for the Future of AftersalesWatch this on-demand webinar to hear how aftersales leaders are transforming their business through technology and innovation.
eBook
Pega surveyed 5000 CX practitioners including 670 from the automotive industry and uncovered how manufacturers should evolve the CX they provide.
Develop New Revenue Streams
Your days of just selling hardware are over. From in-car to online, you now have the data to offer your drivers much more. Think white-glove service, personalized packages, and other services designed to delight each customer. If you’re not seizing these opportunities, you, and your dealer network, could be missing out on value.
With Pega, you can get a deeper understanding of your customer’s driving habits, maintenance history, and changing needs, allowing you to proactively map out the right services to grow your relationship. Our AI-driven decision hub can make real-time offers across your digital, agent-assisted, and dealer-driven channels, empowering you to connect with customers in new ways. So you’ll drive more value, and they’ll drive happy.
Optimize Warranty Claims
How easily can your customers get warranty service? Is filing the claim easy for dealers? Can you process claims efficiently? If you can’t answer yes to all of those questions, you need to connect the systems, silos, and people involved in your warranty process and focus them all on the same thing – your customer.
Pega Warranty is engineered to automate across silos, leveraging the world’s best case management software to link warranty teams to roadside service ops and dealers. We put the industry’s only unified automation platform – with AI-powered robotics and BPM baked-in – to work for you, so you can process warranty claims with maximum speed and efficiency, every single time.
In the future, captive finance will be very different. You'll need to offer a range of competitive services that respond to each customer's individual needs.
Smash captive finance silos
Legacy tech and process silos have long held auto captives back. The result? Poor collections, regulatory fines, inefficient manual tasks, and IT that struggles to adapt to the speed of your business.
Pega combines case management with intelligent automation, desktop robotics, and a unified service agent desktop to connect the front- and back-office and get customers the outcomes they want – quickly, correctly, and consistently. Agents can service customers from anywhere with guided interactions and AI-powered next best actions to recommend personalized financing, products, and service offers to each customer.
With Pega, you can start with one customer credit journey – like pre-sales, credit decisioning, loan and lease origination, onboarding, customer service, collections, marketing, loyalty, or end-of-term – or orchestrate and optimize a seamless loan management experience from end to end.
Put an end to manual processes at your captive – so you can grow your margins and improve employee and customer satisfaction and loyalty in the process.