Achieve New Levels of Operational Excellence
321 percent ROI in less than 12 months. 75 percent cost savings. 75 percent productivity improvements. These are transformational outcomes, but software bots alone won’t get you there. You need one unified automation engine.
With Pega, you can use business process management to orchestrate people and systems. Unlock enterprise systems of record to increase business agility. Deploy automation to take repetitive work out of your operation, and use case management to control it all from end to end. You define service-level agreements, route work, and apply rules and advanced intelligence.
Pega’s capabilities are unified on one platform – no duct tape, no wiring a bunch of things together. After all, you think about outcomes from end to end. You need technology that can get work done that way, too.
Pega automated key quality processes to improve controls, provide an audit history, and support compliance reporting, leading to over $6.6 million in savings.
Pega’s Kerim Akgonul and General Motors’ David Mingle demonstrate how our visionary technology can help organizations achieve new levels of greatness.
Digital Prescriptive Maintenance
What if you could predict maintenance issues before a driver sees the check engine light? And what if you could use that intelligence to make sure your dealers and service teams have the parts and skills ready to go for a quick fix? Not only would you save time and costs, you’d make your customers happy, too.
This kind of real-time prescriptive maintenance isn’t futuristic. It’s here, now. Pega’s powerful technology brings together sensor data, event streaming, in-memory databases, and real-time analytics, combining them with decisioning and workflow orchestration. End-to-end automation delivers the “process of everything,” orchestrating the actions that drive maintenance costs down and customer satisfaction sky high.
Deliver Personalized, Connected Aftermarket Services
Think of today’s connected car as your customer’s biggest wearable. It collects all the in-depth data you need to deliver amazing, proactive service on every channel. The better you know your customers, the easier it is to earn their lifetime loyalty. You just need to be able to turn data and events into real-time insight and action.
Sure, everyone talks about doing that. But Pega’s next-generation technology makes it a reality. Pega goes beyond a 360-degree view to give you customer service powered by proven AI technology and smart automation, instantly delivering relevant insights and guided interactions anywhere, right when you need them. The industry’s only unified automation engine – with built in robotics, BPM, and case management – streamlines and simplifies every interaction. Exceeding expectations and building loyalty: That’s putting the connected car to work.
A new way to unlock revenue
Even as new orders decrease, manufacturers can increase revenue with connected aftermarket services that improve product outcomes and customer satisfaction. Pega makes it possible – and simple. Learn how.
Pega surveyed 5000 CX practitioners including 670 from the automotive industry and uncovered how manufacturers should evolve the CX they provide.
Develop New Revenue Streams
Your days of just selling hardware are over. From in-car to online, you now have the data to offer your drivers much more. Think white-glove service, personalized packages, and other services designed to delight each customer. If you’re not seizing these opportunities, you, and your dealer network, could be missing out on value.
With Pega, you can get a deeper understanding of your customer’s driving habits, maintenance history, and changing needs, allowing you to proactively map out the right services to grow your relationship. Our AI-driven decision hub can make real-time offers across your digital, agent-assisted, and dealer-driven channels, empowering you to connect with customers in new ways. So you’ll drive more value, and they’ll drive happy.
Optimize Warranty Claims
How easily can your customers get warranty service? Is filing the claim easy for dealers? Can you process claims efficiently? If you can’t answer yes to all of those questions, you need to connect the systems, silos, and people involved in your warranty process and focus them all on the same thing – your customer.
Pega Warranty is engineered to automate across silos, leveraging the world’s best case management software to link warranty teams to roadside service ops and dealers. We put the industry’s only unified automation platform – with AI-powered robotics and BPM baked-in – to work for you, so you can process warranty claims with maximum speed and efficiency, every single time.
Pega Customer Decision Hub™ provided GM with out-of-the-box functionality. Learn how.
Streamline Roadside Service
When you or your dealers dispatch workers to make repairs, you want to do it right. Dispatch them the wrong times, or without the information and tools they need to get the job done, and it costs you, your dealers, and your customers time and money.
Pega is engineered to automate across silos, finally connecting your roadside service teams to dealer teams to your back-office operations in the factory. We put the industry’s only unified automation platform – with AI-powered robotics, BPM, and case management – to work for your customers and your service teams. You get a flexible, mobile service app that even works offline. Your most complicated processes are simplified. And your customers and workers get the results they want quickly and easily.
Optimize operations and deliver spectacular service
Streamline your warranty process from end to end.
Orchestrate work from end to end.
Transform connected devices and intelligent processes.
Automation and insight to drive operational excellence.