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Delivering the digital government services of tomorrow

Build faster, together. Work smarter. Adapt with ease. Deliver with confidence.

It has never been more important to continue to modernise and transform Australia’s digital economy and the critical services the government delivers to citizens. Working with Pega, governments are rapidly responding with agility, reducing service friction, building citizen trust, and creating real social impact with modern and reliable services for the public.

Bridge the gap between IT and business teams

Pega’s low-code approach reduces risk, drives faster delivery, and enables easier changes – so that users and citizens get exactly what they need.

Federal government

Work smarter to be ready for anything. Streamline experiences with unified workflows, automation, and AI-powered decisioning through a powerful low-code platform
Supercharge legacy applications

Give your legacy applications a chance

Easily integrate multiple systems without migration or replication – by using out-of-the-box services and a connector with the Pega Government Platform™. Make better decisions with greater visibility.

Drive intelligent automation

Optimise workflows to focus on what matters

Intelligent workflows turn intelligence into action, deliver meaningful results fast, and roll out changes with ease. Pega’s low-code platform for AI-powered decisioning and workflow automation connects people, process, and technology enterprise-wide. Intelligently automate processes from end to end to streamline the simplest and most complex mission-critical workflows.

Build empathy with proactive citizen servicing

Deploy real-time decisioning across channels

Provide powerful one-to-one and next best action experience across channels that maximise citizen value with a real-time decisioning engine. Design and deploy decisioning where it’s needed, fast – all to personalise each moment for high-value outcomes and build trust with citizens.

State government

Create the modernised citizen engagement and service experiences that your constituents deserve.
State government solutions

Personalise from end to end

Deliver connected service experiences, create efficiencies, and improve outcomes. Pega Government Platform’s guided intelligence and end-to-end personalisation helps accelerate citizen resolutions.

  • Automate service processes
  • Deliver better experiences for all
  • Improve agent productivity

Featured customers

Personalise from end to end
Digital customer service

Improve customer journeys with simplified service

Allow customers to easily switch between preferred channels without losing context for smart, efficient, personal interactions. Automate self-service with intelligent virtual assistants and chatbots.

Improve customer journeys with simplified service
Grants management

Simplify grants management

Design and implement seamless grants management that ensures accountability without increasing administration complexity or cost. Connect citizen and state channels for frictionless processes.

Simplify grants management

Defence

Legacy systems and outdated tech are a challenge. But the need for insights to make faster, more data-driven decisions is the real issue. Pega can help you modernise your organisation to meet this mission.

Orchestrate actions for better outcomes

Respond faster and more accurately

Empower your people and systems to respond to events more quickly and make better, more accurate decisions. Work more efficiently while delivering better outcomes.

Reimagine supply chain modernisation

Transform with pre-emptive maintenance

Transform sustainment from reactive to predictive with AI-powered decisioning and workflow automation –delivered through a powerful low-code platform. AI, workflow automation, and industry-leading integration improve logistical transparency and expedite data-driven decisioning.

Enterprise risk and compliance

Simplify risk management for mission-ready efficiency

Intelligent automation brings siloed tasks together into one integrated risk management system for better situational awareness, data-driven decisioning, and improved organizational efficiency.