Delivering the digital government services of tomorrow
Build faster, together. Work smarter. Adapt with ease. Deliver with confidence.
It has never been more important to continue to modernise and transform Australia’s digital economy and the critical services the government delivers to citizens. Working with Pega, governments are rapidly responding with agility, reducing service friction, building citizen trust, and creating real social impact with modern and reliable services for the public.
Bridge the gap between IT and business teams
Pega’s low-code approach reduces risk, drives faster delivery, and enables easier changes – so that users and citizens get exactly what they need.
Give your legacy applications a chance
Easily integrate multiple systems without migration or replication – by using out-of-the-box services and a connector with the Pega Government Platform™. Make better decisions with greater visibility.
Optimise workflows to focus on what matters
Intelligent workflows turn intelligence into action, deliver meaningful results fast, and roll out changes with ease. Pega’s low-code platform for AI-powered decisioning and workflow automation connects people, process, and technology enterprise-wide. Intelligently automate processes from end to end to streamline the simplest and most complex mission-critical workflows.
Deploy real-time decisioning across channels
Provide powerful one-to-one and next best action experience across channels that maximise citizen value with a real-time decisioning engine. Design and deploy decisioning where it’s needed, fast – all to personalise each moment for high-value outcomes and build trust with citizens.
Personalise from end to end
Deliver connected service experiences, create efficiencies, and improve outcomes. Pega Government Platform’s guided intelligence and end-to-end personalisation helps accelerate citizen resolutions.
- Automate service processes
- Deliver better experiences for all
- Improve agent productivity
Improve customer journeys with simplified service
Allow customers to easily switch between preferred channels without losing context for smart, efficient, personal interactions. Automate self-service with intelligent virtual assistants and chatbots.
Simplify grants management
Design and implement seamless grants management that ensures accountability without increasing administration complexity or cost. Connect citizen and state channels for frictionless processes.
Respond faster and more accurately
Empower your people and systems to respond to events more quickly and make better, more accurate decisions. Work more efficiently while delivering better outcomes.
Transform with pre-emptive maintenance
Transform sustainment from reactive to predictive with AI-powered decisioning and workflow automation –delivered through a powerful low-code platform. AI, workflow automation, and industry-leading integration improve logistical transparency and expedite data-driven decisioning.
Simplify risk management for mission-ready efficiency
Intelligent automation brings siloed tasks together into one integrated risk management system for better situational awareness, data-driven decisioning, and improved organizational efficiency.