When business logic and interfaces are hard wired, organizations can end up stuck. Pega workflow automation works on its own – or together with any data source – increasing efficiency and control. So you can optimize processes continuously with everything you already have in place.
One platform. Endless automation.
Work smarter. Adapt to real-life change.
Streamline service & back-office
with unified artificial intelligence and automation
Boost productivity with process visibility, integration, and orchestration by removing manual tasks.
- Deliver fast, consistent workflows that increase productivity
- Deploy a unified customer journey across channels
- Have the right integration tools at your fingertips
Align your workforce
so your team can do more with less
Prioritize worklists and intelligently assign tasks based on artificial intelligence (AI), rules, and skill – automatically.
- Kick off, route, and prioritize work with full visibility
- Ensure the right person is working on the right customer journey
- Give the entire team a single view into all work across operations
Continuously optimize processes
across end-to-end workflows
Uncover and automate efficiencies and prioritize what’s next in real time.
The 2020 Decennial Census marked a major change from a historically paper-based process to an automated, digital process for collecting data from every household in the United States. With Pega, the U.S. Census Bureau made a shift of transformational magnitude by launching an integrated, enterprise solution for shared data collection and processing, aimed at lowering complexity and delivering savings for all censuses and surveys.
"The productivity rate of field staff in 2020 was literally nearly double that achieved during the 2010 Census."