Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Transforming Customer Service at Virgin Media and OVO Group

Many customer service departments struggle to deliver the quick and empathetic service that customers seek. From lacking a uniformed approach, to dealing with disjointed processes and multiple siloed systems, to wasting lots of time on administrative tasks, these shortcomings create unnecessary frustration for agents and ultimately hinder the customer experience.

Watch to learn how, with a little help from technology, Virgin Media and OVO Group transformed their customer service departments to reduce manual processes and deliver more efficient, personalized service resulting in more satisfied agents and customers alike.


Topic: Customer Service

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...