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Intelligent automation

Unified workflows, automation, and AI-powered decisioning frees you up to focus on what matters.

What is intelligent automation?

Intelligent automation combines artificial intelligence (AI), machine learning, robotic process automation (RPA), predictive and adaptive models, NLP, and more to allow enterprises to adapt instantly and build applications that connect people, processes, and technology across organizations.

What is intelligent automation?

Why is intelligent automation important?

From boosting operational efficiency, to empowering employees, to driving better customer outcomes, intelligent automation makes more possible for businesses. Organizations use these technologies to unify front- and back-office processes, streamline work across teams, improve security and compliance, and more.

Benefits of intelligent automation

  • Integrate back-office processes
    Bridging system UI and data integration gaps quickly and efficiently transforms business processes.
  • Orchestrate work from end to end
    Case management lets businesses orchestrate outcomes across channels for better customer experiences.
  • Deliver consistent experiences across channels
    An iterative and agile approach enables web, mobile, and chat application automation.
  • Achieve quick wins with attended automation
    Bots offer speed and precision to drive optimal customer outcomes and boost ROI.
  • Incorporate compliance and regulations
    Make regulatory policy adherence easier with a more consistent approach to compliance.
Product details
Why use intelligent automation?

Getting value from intelligent workflows

Learn the five most common business workflows to optimize for better outcomes and greater efficiency.

How does intelligent automation work?

Integrated, advanced technology lets businesses deliver consistent communications, optimized workflows, and unified data for better outcomes – across people, processes, and channels. Streamlining manual processes and legacy systems helps achieve greater resource efficiency while reducing human error.

How do you use intelligent automation?

How Pega does it

Low-code application development

Let everyone from business users to professional developers create enterprise-grade workflows – using best practices for governance and security.

Automation with RPA

Automate high-volume, routine tasks like email communication, data retrieval, and work routing to free employees for higher-value work.

Artificial intelligence and machine learning

Use predictive and generative AI to automatically identify and re-route work, meet SLAs, and exceed customer expectations.

Success Story

First Citizens Bank drives seamless automation with Pega RPA

Learn why First Citizens bank chose the Pega Platform to serve as a single platform for all servicing needs.

Frequently Asked Questions about intelligent automation

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AI refers to the ability of machines to perform tasks that would normally require human intelligence. Intelligent automation uses technology to automate and streamline business process – while improving quality and accuracy. While AI is a component of intelligent automation, intelligent automation also includes other technologies such as RPA, NLP, and ML.

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Intelligent automation helps businesses automate routine tasks, eliminate business process inefficiencies, and improve the quality and accuracy of work. Intelligent automation also helps businesses become more agile and responsive to changing market conditions, while reducing the risk of errors and compliance issues.

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Getting started with intelligent automation involves defining clear objectives, assessing current processes for automation potential, selecting the right technologies, and developing a comprehensive strategy.

Pega offers a range of resources to help you get started with intelligent automation, including documentation, training courses, and a community of experts.

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The potential applications of intelligent automation are constantly expanding as technology evolves. Businesses across various industries, including financial services, insurance, healthcare, manufacturing, and communications, can leverage automation to gain a competitive edge and improve operations.

Explore what's possible with Pega

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