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Pega Customer Service Resources

Whitepapers

insights for real-time decisioning insights for real-time decisioning

Beyond the call center: Moving to the AI-powered customer engagement center

PDF | 12 Pages | 15 mins read

Resetting your service strategy in times of disruption

PDF | 12 Pages | 18 Mins Read

Achieving digital customer service transformation

PDF | 15 Pages | 1.74 MB

Supercharge your existing Customer Service Investment

PDF | 10 Pages | 340 KB

Reports

Resolution-revolution Resolution-revolution

Customer service insights

PDF | 23 Pages | 30 mins read

The Total Economic Impact™ Of Pega Customer Service

PDF | 24 pages | 30 mins read

eBooks

Conversational AI: A co-pilot for today’s customer service agents

PDF | 10 Pages

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6 steps to simplifying service

PDF | 10 Pages | 1.03 MB

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Transforming customer service with case management 2.0

PDF | 12 Pages

Data Sheets

Pega Customer Service Application

PDF | 2 Pages | 304 KB

Pega Co-Browse

PDF | 2 Pages | 217 KB

Get smart: Pega Knowledge management solutions

PDF | 2 Pages | 276 KB

Pega Customer Service™ Case Management Edition

PDF | 2 Pages | 583 KB

Videos

Pega Discover Customer Service Online Summit: A Customer Service Recalibration

Event Presentation | 16:40