Pega Customer Service Resources

Pega Customer Service

Pega Customer Service Resources

Whitepapers

Resetting your service strategy in times of disruption

PDF | 12 Pages | 18 Mins Read

Achieving digital customer service transformation

PDF | 15 Pages | 1.74 MB

Supercharge your existing Customer Service Investment

PDF | 10 Pages | 340 KB

Reports

The Total Economic Impact™ Of Pega Customer Service

PDF | 24 pages | 30 mins read

The good, the bad, and the ugly: 2019 global customer service insights

PDF | 18 Pages | 2.82 MB

eBooks

An introduction to Unified Messaging

PDF | 10 Pages | 747 KB

4 steps to exceptional service strategy during disruption

PDF | 9 Pages | 5.21 MB

The chatbot revolution

PDF | 8 Pages | 132 KB

The key to standout service? Keep your agents happy

PDF | 16 Pages | 3.38 MB

Data Sheets

Pega Customer Service Application

PDF | 2 Pages | 304 KB

Pega Unified Messaging Edition Datasheet

PDF | 2 Pages | 460 KB

Unified Messaging

PDF | 2 Pages | 349 KB

Pega Co-Browse

PDF | 2 Pages | 217 KB

Get smart: Pega Knowledge management solutions

PDF | 2 Pages | 276 KB

Pega Customer Service™ Case Management Edition

PDF | 2 Pages | 583 KB

Videos

Pega Discover Customer Service Online Summit: A Customer Service Recalibration

Event Presentation | 16:40