Level-up your Pega Customer Service™ desktop with seamless integrations Supercharge Pega’s industry-leading CRM with new channels, AI capabilities, and out-of-the-box telephony integrations. Azure OpenAI AI Integration Generative AI Connects to Pega GenAI™ to provide generative AI capabilities across Pega's software suite. Google Vertex AI AI Integration Machine Learning Extends Pega's NLP with Automated Machine Learning. Meta Channel Integration Conversational Channels Provides Facebook Messenger for Pega Customer Service™. Gmail Channel Integration Email Manage incoming and outgoing email directly from your Pega application – plus leverage Pega Email Bot™. Twilio Channel Integration Conversational Channels Enables messaging over WhatsApp and SMS channels for Pega Customer Service™. Salesforce Integration Desktop Integration Embed Pega's processes and automated workflows within Salesforce Lightning. Amazon Alexa Channel Integration Conversational Channels, Chatbots Enables a Pega chatbot experience using voice commands. Amazon Connect CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony and IVR services. Five9 CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services. Cisco CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services. Genesys CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services. Avaya CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services. TalkDesk CTI Integration Computer Telephony Integration Leverage CCaaS capabilities within Pega Customer Service™. Odigo CTI Integration Computer Telephony Integration Leverage CCaaS capabilities within Pega Customer Service™. AntWorks Channel Integration Email Automation Integrates with Pega Email Bot™ for intelligent document processing.
Azure OpenAI AI Integration Generative AI Connects to Pega GenAI™ to provide generative AI capabilities across Pega's software suite.
Meta Channel Integration Conversational Channels Provides Facebook Messenger for Pega Customer Service™.
Gmail Channel Integration Email Manage incoming and outgoing email directly from your Pega application – plus leverage Pega Email Bot™.
Twilio Channel Integration Conversational Channels Enables messaging over WhatsApp and SMS channels for Pega Customer Service™.
Salesforce Integration Desktop Integration Embed Pega's processes and automated workflows within Salesforce Lightning.
Amazon Alexa Channel Integration Conversational Channels, Chatbots Enables a Pega chatbot experience using voice commands.
Amazon Connect CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony and IVR services.
Five9 CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services.
Cisco CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services.
Genesys CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services.
Avaya CTI Integration Computer Telephony Integration Integrates with Pega Customer Service™ to provide telephony services.
TalkDesk CTI Integration Computer Telephony Integration Leverage CCaaS capabilities within Pega Customer Service™.
Odigo CTI Integration Computer Telephony Integration Leverage CCaaS capabilities within Pega Customer Service™.
AntWorks Channel Integration Email Automation Integrates with Pega Email Bot™ for intelligent document processing.
