Cut through complexity for optimized service. Pega Customer Service™ makes it happen, with every interaction, on every channel – using the power of AI.
Pega helps the world’s biggest companies improve agent productivity, anticipate customer needs, and lower operational costs. Find the plan that best meets your businesses’ unique needs:
Case Management edition
Bring best-in-class case management to your existing customer service program. Robotic automation uses your business rules and processes to create authentic experiences for the way your customers really interact – and that’s only the beginning.
Advanced tools support productivity and optimize outcomes. Interaction coaching and customer surveys create smarter engagement, while live web chat interactions and AI-powered chatbot capabilities give customers the attention they need, whenever they need it.
Digital Customer Engagement edition
Game-changing omni-channel engagement, made possible by AI. From two-way messaging via Facebook Messenger to co-browsing and securely sharing pages with customers – there’s almost nothing you can’t achieve with this level of digital engagement.
See the possibilities for yourself with a 30-day trial. Download the Pega Customer Service pricing matrix for details on each edition.
Product Area: Customer Service
Topic: Customer Service
Challenge: Customer Service