Supercharge your Salesforce CRM with Pega’s Process Extender
Automate service without replacing your desktop
Harness the power of Pega’s industry-leading workflow automation and AI-powered decisioning within your existing Salesforce Service Cloud.
The Process Extender for Salesforce Lightning is a straightforward, seamless way to embed automated service workflows harnessing Pega’s low-code platform directly within your Salesforce UI.
Transform customer service within your existing Salesforce desktop through the power of Pega’s process orchestration, automated workflows, and faster customer resolutions.
It’s easy to get started. Download the Process Extender on Pega Marketplace or Salesforce AppExchange. View product documentation for step-by-step instructions on setup. And learn more about how Pega integrates with Salesforce here.
Embedded workflow automation
Faster resolutions
Embedding Pega CS into a Salesforce desktop delivers value by orchestrating and automating work from end to end using case management, AI and robotics. That means reduced average handle time, faster service resolutions, reduced maintenance costs, increased scalability without additional coding, and a customer-centric approach that enables case activation across all customer-facing channels.
Automation without disruption
The Process Extender for Salesforce Lightning allows organizations to start automating more processes and orchestrating more work without requiring a lengthy setup or any downtime. Organizations don’t have to choose between business continuity and customer service automation.
Low code
Drag-and-drop installation, a native Salesforce UI, and Pega’s industry-leading low code case management allow organizations to leverage the Pega Process Extender without writing any code on the Salesforce platform. Deploy quickly with automatic data refresh and pre-built case types right out of the box.
Boost Lightning automation
While primarily designed to be used in the desktop interface of Service Cloud or Sales Cloud, the Pega Process Extender works anywhere that Salesforce Lightning exists. It can be used in externally visible self-service sites for customers as part of Experience Cloud. It can also be used in the mobile applications for any of the Salesforce clouds.
