Deploy self-service that actually works
Contain calls, reduce cost to serve, and improve the customer experience using AI and workflow automation.
How we do it
Give customers what they want: Faster resolutions
Automate self-service with intelligent workflows that empower customers to solve their own problems.
Meet your customers wherever they are
Provide self-service in the channels your customers use. Guide the journey wherever it happens.
Contain contacts and reduce cost to serve
Reduce routine inquiries and free up time for more complex service interactions.
Drive faster resolutions with powerful self-service across channels
Pega’s self-service capabilities empower the customer to resolve many of their service needs on their own, in the channel they prefer. Place the customer journey at the center instead of the channel.Read the eBook
Deliver the right content at the right time
Resolve issues faster by offering customers relevant knowledge articles and dynamic content so they can troubleshoot, solve problems, and find answers right away.Knowledge Management