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Deploy self-service that actually works

Contain calls, reduce cost to serve, and improve the customer experience using AI and workflow automation.

How we do it

AI-powered decisioning and workflow automation
Customer Service preview card

Give customers what they want: Faster resolutions

Automate self-service with intelligent workflows that empower customers to solve their own problems.

Low-code factory

Meet your customers wherever they are

Provide self-service in the channels your customers use. Guide the journey wherever it happens.

Contain contacts and reduce cost to serve

Reduce routine inquiries and free up time for more complex service interactions.

Drive faster resolutions with powerful self-service across channels

Pega’s self-service capabilities empower the customer to resolve many of their service needs on their own, in the channel they prefer. Place the customer journey at the center instead of the channel.

Read the eBook
self-service across channels

Self-service that resolves

Contain more inquiries
digital assistant

Your always-on digital assistant

Reduce contact center volume and deliver faster service with AI-powered chatbots and email bots that help resolve inquiries.

Intelligent Virtual Assistant
Integrated self-service
integrated self-service

Meet your customers wherever they are

Let your customers self-serve wherever they choose to engage by powering every journey with a centralized, AI-powered workflow automation engine.

Case Management
Contextual insights
Deliver the right content at the right time

Deliver the right content at the right time

Resolve issues faster by offering customers relevant knowledge articles and dynamic content so they can troubleshoot, solve problems, and find answers right away.

Knowledge Management
Automate digital messaging
Bots that speak human

Bots that speak human

Deliver personalized self-service with bots that understand customer needs and deliver resolutions in any channel, often without the help of an agent.

Digital messaging

Supercharge your Salesforce Service Cloud with Pega Process Extender.

Get started with Self-Service

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