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Pega case management

Enhance productivity and efficiency by effortlessly optimizing processes
Connect and unify customer experiences
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Empower your organization to efficiently manage complex business processes, automate workflows, and drive transformative service by revolutionizing the way the case lifecycle is managed.

How case management makes an impact

Smart decision-making

Resolve business processes that follow a dynamic or unpredictable workflow.

Handle business cases from start to resolution by combining human actions with digital automation.

Data visualization

Visualize business processes by including people, data, and actions to create a flexible path.

Improved governance

Maintain governance by automating compliance checks and ensuring data security.

Revolutionizing workflow automation:
The impact of Pega GenAI in Pega Infinity

A new impact study from Capgemini shows that Pega Infinity ’23, with its new generative AI capabilities, significantly reduces workflow design effort by 50% compared to custom Java EE & Microservices.

Revolutionizing workflow automation

Unify and improve experiences for customers and employees

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Respond to evolving circumstances

so you can handle unpredictable workflows

With the help of Pega GenAI™, can you flexibly support the most relevant business processes.

  • Create dynamic tasks and assign to individual employees
  • Suggest field values and data collection based on existing information
  • Improve efficiencies by allowing AI to suggest a Life Cycle and Data Model

Handle cases from start to resolution

by visualizing and modeling processes

Better understand your people, data, and actions by visualizing each step of your business processes.

  • Provide targeted support to the most relevant situations
  • Offer transparency through each stage of the case lifecycle
  • Move a business process to various milestones for additional processing
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Drive customer satisfaction

by delivering consistent, personalized experiences

Enhance experiences with a 360-degree view to provide a comprehensive look at each customer.

  • Aggregate customer data from different sources to tailor experiences to customer needs
  • Enable customers to interact through their preferred channel with seamless support
  • Resolve customer issues more efficiently with faster response times and enhanced self-service options

Improve efficiency and experiences

by optimizing processes with machine learning and AI

Intelligently automate, guide, and manage work for both employees and customers.

  • Use integrated capabilities to automate work so you can easily pull data or update existing systems.
  • Mine and analyze processes and uncover optimization opportunities.
  • Codify business logic and policies to provide users with guidance or automate actual decision making.


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Lloyds Banking Group
With Pega Cloud, Lloyd’s Banking Group has built more than 300 business workflows and can process between 40 to 50 million cases a year.
All powered by the Pega Platform
Powered by the Pega Platform

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