Award-winning case management and BPM for continuous operational excellence
Get to know Pega case management
Orchestrate work from end-to-end with case management
Customers demand flawless experiences and outcomes. Pega digital process automation with case management gets you there. Orchestrate work, automate with bots, make smart decisions with rules and AI and deliver channel-less experiences.
Not just automate, optimize your
business process with Pega BPM
business process with Pega BPM
Pega BPM streamlines operations to reduce costs and improve business agility. Analysts recognize Pega as the most comprehensive BPM suite to combine RPA and BPM in a single, unified platform.
Manage cases seamlessly
across channels
across channels
Pega enables business stakeholders to accelerate enterprise app development through visual tools (no coding), support for business/IT collaboration, and continuous improvement by allowing user modifications to running apps in a controlled way.
Provide visibility across business silos
As work passes from one business silo to the next, Pega preserves the context of each piece of work throughout the entire work lifecycle. This helps large organizations integrate, automate, and improve their complex front- and back-office business operations.
Ensure regulatory compliance
for the GDPR era
for the GDPR era
Pega helps orchestrate complex processes, ensuring that regulatory compliance is maintained across the enterprise. Pega apps are self-documenting, and an audit trail is maintained of all activities with each case so compliance risk is minimized and required reporting is streamlined and automated.
Additional Product Features
A core capability within Pega’s industry leading BPM platform, Pega RPA allows enterprises the flexibility to optimize how work gets done in the enterprise by orchestrating workflows, done by humans or robots, from a central platform.
Pegasystems and DocuSign have announced a technology partnership enabling enterprises to integrate DocuSign's digital signature capabilities within Pega's CRM applications and the Pega Platform.
Pega and Cisco have entered into a strategic partnership to create more intelligent, collaborative customer engagement solutions.
Applications designed for your industry
Customer Case Studies
See how customers are using Pega Case Management to transform their enterprises.
Case Study
New Jersey Courts cut costs
Using Pega, New Jersey Courts has created $5 million+ in savings through eliminating silos and reusing common functionality.
Case Study
Orange revolutionizes B2B order management
With Pega’s dynamic case management, Orange improved customer communication by 30 percent and decreased fallout tasks by 50 percent.
Case Study
ANZ Transforms Global Business Operations With Pega
ANZ reduced the number of applications to resolve an inquiry from fourteen to one.