Pega for Energy & Utilities
Win more business. Exceed customer expectations. Work smarter.
"We are able to simulate over 1 billion customer offers in under three hours. Our business case is based on multi-billion pound savings."
Customers aren’t commodities
British Gas transformed customer satisfaction through personalized experiences. The kind of experiences that customers feel good about.
In a rapidly changing market, you never know whether a customer will still be yours tomorrow. Earning customers’ loyalty means delighting them with awesome service experiences, exciting new offers, and advice tailored to their needs. It also means detecting when they might leave you and reaching out to make sure they stay.
With Pega’s proven AI, you can personalize any retention offer, on any channel, at any time. But that’s just table stakes. Pega lets you proactively initiate a sales or retention conversation with a customer right when a problem happens. Even better, you can proactively contact a customer before that bad experience becomes a reason to shop around.
Your customers have more and more choices. With Pega, you can make sure they keep choosing you.
Drive revenue, customer loyalty, and cost savings.
Your customers live in a digital world, but they don’t live there full-time. They still interact with your field service staff and call your contact centers. Whether they’re in person or on a digital device, they expect a consistent, top-notch service experience.
So how can you stay ahead of shifting demands while still keeping costs down? You need more than just a digital front end – you need behind-the-scenes power to make the experience easy.
With Pega, you can deliver a consistent experience everywhere. On your app. On the phone. In the field. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be actioned in the moment on any channel. The industry’s only unified automation engine streamlines and simplifies every interaction. So your customers receive seamless service, whatever world they live in.
Whenever you dispatch workers to the field at the wrong time, or without the information and tools they need to get things done, it costs your business money. Meanwhile, your customer is waiting around for a technician and making multiple calls to your service center. No one is happy.
If efficiency really is your goal, you need technology that brings your internal teams and systems together. Pega is engineered to automate across silos, finally connecting your field service teams to your front-end channels to your back-office operations.
Our powerful unified platform uses AI-powered robotics, BPM, and case management to streamline operations and boost satisfaction. Your techs get a flexible, mobile field service app that even works offline. Your most complicated processes are made easy for workers and customers. And you drastically reduce your cost of service. Everyone wins.
A highly mobile workforce. Capital-intensive projects. Ever-changing regulations. There are a lot of obstacles standing between you and real digital transformation – but getting there isn’t impossible. You just need to think end to end.
According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem.
Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process in your business. You can move as fast as any point solution – faster, even – but still deliver the end-to-end results that lower costs and drive customer satisfaction sky high.
Imagine an environment where app development time is reduced from months to days. Where you can easily make changes without spending time and money to recode. Where your businesspeople – marketers, sellers, CX leaders, operations experts – build the software they need.
With Pega, you don’t code software. You design it. Need to process a new type of work? Draw the case lifecycle. Want to do one-to-one marketing? Design your decision strategies.
Breaking the shackles of code delivers immediate results. You build and change applications faster. You expand into new channels and launch new products at will. You deliver extraordinary value to your business. And your IT team empowers your business team to take joint ownership of their strategic applications.
Once you get code out of the way, the possibilities are limitless.
Designing is faster than coding
Applications built in Pega go live 6.4x faster than code. Change is 8x faster. Adding a mobile channel is 40x faster.
Marketing powered by AI and Next-Best-Action.
More efficient field workers and happier customers.
Guided service across assisted and digital channels.
Automation and insight to drive operational excellence.