Delivering Superior Customer Experience in British Gas

British Gas has a vision of relevant and timely conversation with their customers and building lasting relationships. Discover how adding real-time means understanding what customers are thinking right now, and being able to talk about what they're interested in, in the context of the moment.

Transforming the Customer Experience for Energy & Utilities

We are able to simulate over 1 billion customer offers in under three hours. Our business case is based on multi-billion pound savings.

Jo Allen Business Lead, Next Generation Decisioning, British Gas
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Energy companies are under pressure: dynamic market forces, a highly mobile workforce, capital-intensive projects, ever-changing regulations.

Pega helps protect profits and increase efficiency by digitizing processes while creating layers of innovation, preserving investments in existing systems and providing superior customer experiences.

Energy Applications Built for Change
Pega's platform, applications and recognized best practices provide a quick and simple digitization path for energy companies to achieve digital transformation with concrete results. Watch the video
Improved Customer Experience
Increase customer lifetime value by creating experiences that delight your customer. Personalize each interaction, and make the right offer at the right time to maximize customer satisfaction. Watch the video

Our Solutions

Pega helps utility companies improve customer satisfaction while lowering operating costs.

Acquire and retain more customers at a higher lifetime value with

Pega Marketing

Streamline operations and reduce cost with

Pega Field Service

Provide an integrated solution for end-to-end service with

Pega Customer Service

Anticipate customer needs and deliver personalized service with

Pega Case Management

Deploy a quick and simple digitization path with the

Pega 7 Platform

Pega’s oil & gas software delivers measurable results by providing innovation and digitization while maintaining investments in the business.

Deploy a quick and simple digitization path with the

Pega 7 Platform

Streamline and improve field ticketing with

Pega Field Service

Orchestrate complex projects from start to finish with

Pega Case Management

Save thousands of hours with

Contract Management

The Next Big Thing: Digital Prescriptive Maintenance

Digital prescriptive maintenance is a key benefit to an intelligent IoT strategy and is integral to Pega's vision for energy.

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Events & Webinars

PegaWorld 2017 Replays

Thank you to everyone who joined us for another incredible PegaWorld. We hope you left feeling as Future Empowered as we did!

Keynotes | All Sessions

How Field Service Has Changed, is Changing, Will Change

Technologies such as social, mobile, analytics, IoT and virtual reality are continuously changing field service delivery, Here’s how Field Technologies magazine, market researcher IDC and Pega believe field service will be delivered in the future.

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Robotic Automation: Adoption Trends & Insights Across Industries

Robotic Process Automation. It’s the hottest space in technology. You already know it has helped companies save valuable employee time and reduce costs by automating repeatable tasks. But have you found yourself wondering if robotic automation is a fit for your company or your industry?

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News & Media Coverage


IDC: Business Process Optimization in the Oil & Gas Market

TIDC Energy reviews the challenges and emerging trends impacting the oil & gas industry.

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British Gas: Delivering Superior Customer Experience Through Decisioning

In support of its mission of helping its customers save time, energy, and money, British Gas is working with Pega to consolidate multiple platforms into a single, unified system.

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Pega Is a Leader in Gartner Magic Quadrant for BPM Platform-Based Case Management Frameworks

Pega named as a leader in the growing market for flexible case management solutions.

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See How Pega Can
Help Your Business

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