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It’s time to transform energy and utilities

Radically reduce costs & personalize energy customer service Meet changing customer expectations while preserving margins, lowering cost to serve, and meeting regulatory demands.
Key benefits

Digitize & transform workflows

Empathetic service for better loyalty

Personalize engagement to drive value

Featured customers
Automate experiences like Con Edison Check out the case study
Offer empathetic service like StepChange
Empower service representatives like SSE Check out the press release

Manage outages. Optimize operations.

Keep the power on. Improve outcomes all around.

Learn how Con Edison managed 65,000 new customer cases, 5,000 complaints, 50,000 outage requests and more than 100,000 customer appointments per year using case management and low code.

Retain margins & reduce cost to serve

Automate experiences, from service delivery and beyond

Offer experiences that drive satisfaction and lower costs. Stay agile enough to respond to regulatory changes – and quickly evolve business to reflect customers’ increased environmental awareness.

Improve utilities customer retention

Maximize energy customer value with personalized engagement

Offer the right energy products and services to the right customers at the right time using contextual information and adaptive learning. Automatically optimize the customer experience, in real time.

AI-driven experiences for utilities customers


How AI-driven customer experiences give utility vendors a competitive advantage

Utility providers globally face consistent pressure to differentiate beyond competitive pricing. AI-driven, personalized customer experiences can help propel business forward.

Check out the blog
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