It’s time to transform energy and utilities
Digitize & transform workflows
Empathetic service for better loyalty
Personalize engagement to drive value
Manage outages. Optimize operations.
Keep the power on. Improve outcomes all around.
Learn how Con Edison managed 65,000 new customer cases, 5,000 complaints, 50,000 outage requests and more than 100,000 customer appointments per year using case management and low code.
Retain margins & reduce cost to serve
Automate experiences, from service delivery and beyond
Offer experiences that drive satisfaction and lower costs. Stay agile enough to respond to regulatory changes – and quickly evolve business to reflect customers’ increased environmental awareness.
Improve utilities customer retention
Maximize energy customer value with personalized engagement
Offer the right energy products and services to the right customers at the right time using contextual information and adaptive learning. Automatically optimize the customer experience, in real time.
How AI-driven customer experiences give utility vendors a competitive advantage
Utility providers globally face consistent pressure to differentiate beyond competitive pricing. AI-driven, personalized customer experiences can help propel business forward.