Pega for Transportation
Boost Customer Acquisition
Start the journey right
Your customer’s journey starts well before they walk onboard. Getting them to buy a ticket demands more than blanketing the web with cheap fares – you have to engage your key customers directly. That means offering them personalized experiences tailor-made for their interests.
Sound impossible? Not with Pega. Our proven AI technology lets you determine the right action to take for every potential new customer, at every stage in their journey. Pega works across channels, so you put the right offers in front of prospects, whether on your own website or in your digital campaigns. By providing an unparalleled, personalized experience, you can attract more new business, faster – and rise above the competition.
Improve Customer Loyalty
Points alone won’t keep them coming back
Every trip, your customers have a choice: Stay with you or travel with someone else. So how do you keep them coming back? Sure, you have loyalty programs. But can you connect these programs to an exceptional experience, tailored to each traveler? And can you engage proactively when things go wrong?
With Pega, you can. Use our customer decision hub to understand your customer’s unique context and determine the best offer or service to recommend, in real time. Catch bad weather or delays as they happen and respond proactively, before customers start thinking twice about traveling with you (and telling their friends to do the same). That’s how to inspire the kind of loyalty that lasts.
Deliver Fast, Seamless, and Personalized Customer Service Across All Channels
Personalized travel made simple
Brands that deliver truly outstanding service share one thing in common: They anticipate customers’ needs and stay one step ahead. The secret to joining them is to have all of the necessary information at your fingertips. You can’t exceed expectations if you’re struggling to connect across different channels or internal silos.
Your systems should be arming your agents and cabin crews for success the minute a passenger books their trip. Pega’s next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be actioned in the moment on any channel – at check-in, online, even via an onboard tablet. With built-in robotics, the industry’s only unified automation engine streamlines and simplifies every interaction, linking your front office, back office, agents, and customers. So every experience feels easy, seamless, and flawless.
Achieve New Levels of Operational Excellence
Work smarter. Optimize everything.
You don’t have to choose between excellent service and operational efficiency. In fact, it’s possible to boost customer satisfaction, cut costs, and increase productivity, all at the same time – but only if you think end to end. According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right technology to the right problem.
Pega is the industry’s only unified Digital Process Automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process in your business. You can move as fast as any point solution – faster, even – but scale up to achieve the end-to-end results that drive costs down and customer satisfaction sky high.