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Tokio Marine

Case Study

Tokio Marine tackles the challenge of digital reform

  • Standardized and streamlined business processes
  • Tripled efficiency compared to traditional Java development
  • Consolidated multiple applications on one platform

By taking advantage of Pega’s low-code features, we were able to streamline routine tasks, centralize data management, share solutions, and manage processes more efficiently. Now, our team can effortlessly make corrections and approvals which simplifies development and frees up resources."

Tokio Marine & Nichido Fire Insurance Co., Ltd.

The Business Issue

Tokio Marine & Nichido is Japan’s largest property and casualty insurance group with over 16,000 employees and total assets over ¥9 million. Heavily reliant on spreadsheets and manual processes, the company found it difficult to implement change, reduce redundancies, share information, and address customer needs. To improve cross functional collaboration and better respond to the demands of a rapidly changing digital marketplace, the insurance company determined it needed to make an operational shift.

The Solution

Tokio Marine & Nichido chose the Pega Platform to modernize and standardize cross functional operations. With a unified, enterprise-level coding environment, it leveraged visual models and agile methodology to build intuitive apps and create a powerful user experience, internally and externally.

The Results

Tokio Marine & Nichido established a Center of Excellence that was able to:

  • Standardize processes
  • Dramatically increase productivity
  • Streamline development
  • Create solutions to address mobile utilization.

Related Resources

  • Pega's business process management and case management systems serve to build business applications which provide desirable results and end-to-end customer experience.

  • Pega's low code makes developing applications faster than conventional methods. With the business model users can quickly grasp what their business needs, and automatically generate applications and document audit trails, reducing development costs by up to 75%.

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Tags

  • Industry: Insurance
  • Product Area: Platform
  • Challenge: Operational Excellence