Market-leading global warranty management software
Put your customers at the center
Use customer insights to dynamically adjust the claims management process – meeting business objectives and customer needs.
Fix it right the first time
Get the best resolution the first time by using intent-led processes and real-time analytics to guide the diagnosis.
Reduce claims costs
Track SLAs for every claim, repair, or parts return automatically – with dynamic lifecycle claims management.
Key features of Pega Warranty Management
Interact with customers seamlessly across channels
Multichannel interactions give your customers choices, while providing visibility across your contact center, web, mobile, social, dealer, and retailer channels.
Get the job done efficiently
End-to-end orchestration monitors the complete parts returns process of your warranty journey – from initial request to receipt of material.
Automate in real time
Intelligent automation assembles the right data at the right time. See how it increases the consistency and accuracy of the claims process.
Get insights into the best solution
Intuitive, real-time dashboards and configurable, predefined reports monitor key performance indicators. Get insight into the cause of every performance issue to find the right resolution.
Make the best decision every time
Next best action guides users to root causes and gives a recommendation for the best action or repair.
Get the most from warranty management
- Automatically pre-validate coverage and recalls
- Resolve claims with integrated front- and back-office systems
- Route cases automatically based on your criteria
- Resolve claims with global, regional, & local procedures
- Generate reports with built-in documentation
- Improve parts return & supplier recovery – and quality
- Detect trends rapidly to improve product quality
- Get the complete audit trail of transactions & processes
Providing end-to-end warranty management
See why IDC MarketScape positioned Pega in the 2019 – 2020 Major Players category for worldwide warranty and service apps.
Client success stories
Case Study
Major auto manufacturer transforms warranty
See how this major auto manufacturer consolidated 11 legacy systems into one global warranty solution – all with Pega.
Case Study
Vehicle maker automates warranty management
Find out how this vehicle and engine maker modernized its warranty management with Pega.
Case Study
Heavy truck manufacturer creates multi-brand solution
Learn how this heavy truck manufacturer built a new vehicle warranty system that supports multiple brands.
Technical information
Learn more about Pega’s secure, stable platform and delivery methodology.
Learn more about Pega’s secure, stable platform and delivery methodology.
