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Market-leading global warranty management software

Automate and streamline operations. Boost customer satisfaction.

Put your customers at the center

Use customer insights to dynamically adjust the claims management process – meeting business objectives and customer needs.

Fix it right the first time

Get the best resolution the first time by using intent-led processes and real-time analytics to guide the diagnosis.

Reduce claims costs

Track SLAs for every claim, repair, or parts return automatically – with dynamic lifecycle claims management.

Key features of Pega Warranty Management

Multichannel interactions

Interact with customers seamlessly across channels

Multichannel interactions give your customers choices, while providing visibility across your contact center, web, mobile, social, dealer, and retailer channels.

End-to-end orchestration

Get the job done efficiently

End-to-end orchestration monitors the complete parts returns process of your warranty journey – from initial request to receipt of material.

Intelligent automation

Automate in real time

Intelligent automation assembles the right data at the right time. See how it increases the consistency and accuracy of the claims process.

Dashboards & reports

Get insights into the best solution

Intuitive, real-time dashboards and configurable, predefined reports monitor key performance indicators. Get insight into the cause of every performance issue to find the right resolution.

Next best action

Make the best decision every time

Next best action guides users to root causes and gives a recommendation for the best action or repair.

Get the most from warranty management

  • Automatically pre-validate coverage and recalls
  • Resolve claims with integrated front- and back-office systems
  • Route cases automatically based on your criteria
  • Resolve claims with global, regional, & local procedures
  • Generate reports with built-in documentation
  • Improve parts return & supplier recovery – and quality
  • Detect trends rapidly to improve product quality
  • Get the complete audit trail of transactions & processes
     

Providing end-to-end warranty management

See why IDC MarketScape positioned Pega in the 2019 – 2020 Major Players category for worldwide warranty and service apps.

Client success stories

Hear more from our clients

Case Study

Major auto manufacturer transforms warranty

See how this major auto manufacturer consolidated 11 legacy systems into one global warranty solution – all with Pega.

Learn more

Case Study

Vehicle maker automates warranty management

Find out how this vehicle and engine maker modernized its warranty management with Pega.

Learn more
Digital prescriptive maintenance

Case Study

Heavy truck manufacturer creates multi-brand solution

Learn how this heavy truck manufacturer built a new vehicle warranty system that supports multiple brands.

Learn more

Technical information
Learn more about Pega’s secure, stable platform and delivery methodology.

Get Pega Warranty

See how Pega can help transform your global warranty management.