Pega Customer Service

Exceed expectations of empowered customers across the customer journey with
Pega Customer Service


Give customers what they need, when they need it. Pega uses the data you’ve already collected to deliver a personalized service experience every time.


Put your customers in touch with the people and systems that can help. With Pega, you can easily link your front office, back office, and employees, making your customers happier in the process.


Create a simple, consistent customer experience anywhere. Manage complexity across geographies, products, customer segments, and channels to streamline processes and reduce customer service costs.


Omni-Channel Experience

With Pega, your customer’s experience seamlessly transitions across channels and devices without losing context of your conversation.

Guided Interactions

Pega anticipates what each customer needs based on the situation. During interactions, it intelligently suggests the next-best-action, guiding users step-by-step through a personalized customer service experience.

Case Management

Pega helps you keep your promise to your customers, connecting all the people, contact center systems, and other enterprise processes required to resolve each customer inquiry. It tracks related information, automates and assigns outstanding tasks, and connects front- and back-office activity for end-to-end resolution.
Robotic Desktop Automation

A Personal Robot for Every Agent

Rapidly optimize the way your employees work. Simplify, automate, and integrate technologies and processes on the desktop that enable them to get more work done faster.
Robotic Desktop Automation

Contextual Digital Self-Service

Pega Self-Service Advisor infuses real-time contextual self-service into your existing web and mobile experiences for greater containment and engagement.

How well do you support the digital customer experience across channels? Take this quick assessment to find out.


How well do you support the digital customer experience across channels? Take this quick assessment to find out.


Explore Pega Customer Service Applications

Designed for Your Industry

Additional Product Features

Pega’s unified customer contact center interface is beautiful to work with, yet powerful enough to support the customer service complexities of large organizations.
Two or more parties can securely share the same webpage with just a single click.
Enables office and field operations to manage the entire customer interaction lifecycle, from first phone call to request close.
CSRs can listen to social conversations, analyze customer sentiment, and give an appropriate response.
Ensure that your customer service application communicates with your telephony systems for a seamless customer experience.
Provide an efficient, consistent customer service experience for website visitors.
Pega recommends relevant, timely information based on the current customer interaction. It manages the complete lifecycle of content from creation to publication.
With Pega Live Data, Pega can fetch customer data from existing systems in real time, in a way that’s easy to build and maintain.
Pega’s scaled, tiered environment supports the Pega Customer Service application.
Deliver a consistent customer experience by embedding Pega directly into your existing channels. With Pega Mashup, bring the intelligence of our Case Management directly to the customer touchpoint, instead of hard-coding logic into each channel independently.
Pega’s Workforce Intelligence uses robotic automation and AI to understand how sales and service agents work and how the apps and processes work for them.
Bring context and maximize the effectiveness of information stored in Salesforce by integrating it with Pega's Dynamic Case Management.
Pega and Cisco have entered into a strategic partnership to create more intelligent, collaborative customer engagement solutions.
ECM Taxonomy Terms: 
Customer Service
Customer Service
Customer Engagement