Pega Social Engagement

CHALLENGE

More customers are seeking service and support through social media. Customer service organizations who do dedicate resources to social inquiries often respond inconsistently. They cannot provide a single, contiguous conversation for service cases between social media interactions and other channels.

SOLUTION

Pega Social Engagement connects your social interactions to the entire digital customer journey. Instead of trapping your social customer service team within yet another silo, Pega Social Engagement links your broader team’s conversations to all your customers’ interactions, so you can reach across channels to deliver a stronger, end-to-end customer.