Government Customer Service
Improve public satisfaction
"As the CIO, it's very important for me to see that we can deliver a faster and better customer experience. And Pega Customer Service is a very good opportunity for us to give more and better service."
Deliver fast, secure, and accurate service whether an interaction was started via chat, text, telephone, or Web. Your constituents can easily transition across channels and devices without losing the context of the conversation.
A personalized experience
During interactions, Pega intelligently anticipates what each constituent needs, guiding them step by step through a personalized customer service experience.
Pega's government customer service solutions help you keep constituents happy, increase staff productivity and improve program integrity. Manage the end-to-end constituent journey through dynamic case management and self-service capability while ensuring you stay compliant.
An intuitive interface
Pega’s unified citizen contact center desktop is easy to work with, yet powerful enough to support the complexities of some of the world’s largest government agencies.
Deliver a consistent constituent experience by embedding Pega directly into your existing channels. Pega Mashup lets you integrate the intelligence of our industry-leading case management directly to your existing constituent portal, ensuring consistency and accelerating time to value.