Government Customer Service

Improve public satisfaction

"As the CIO, it's very important for me to see that we can deliver a faster and better customer experience. And Pega Customer Service is a very good opportunity for us to give more and better service."
Get to know Government Customer Service
government customer service-f1
Omni-Channel engagement

Deliver fast, secure, and accurate service whether an interaction was started via chat, text, telephone, or Web. Your constituents can easily transition across channels and devices without losing the context of the conversation.

government customer service-f2
A personalized experience

During interactions, Pega intelligently anticipates what each constituent needs, guiding them step by step through a personalized customer service experience.

government customer service-f3
Process automation

Pega helps you keep constituents happy, increase staff productivity and improve program integrity. Manage the end-to-end constituent journey through dynamic case management and self-service capability while ensuring you stay compliant.

government customer service-f4
An intuitive interface

Pega’s unified citizen contact center desktop is easy to work with, yet powerful enough to support the complexities of some of the world’s largest government agencies.

government customer service-f5
Seamless integration

Deliver a consistent constituent experience by embedding Pega directly into your existing channels. Pega Mashup lets you integrate the intelligence of our industry-leading case management directly to your existing constituent portal, ensuring consistency and accelerating time to value.

Customer Case Studies

See how customers are using Government Customer Service to transform their enterprises.

TCDRS Delivers Superior Omni-Channel Customer Experience with Pega

With Pega, SO Shows Governments How Digital is Done

U.S. Department of Veterans Affairs

Case Study

U.S. Department of Veterans Affairs: VA FSC Saves Millions of Taxpayer Dollars

See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.