Government Customer Service

 Improve public satisfaction with
Government Customer Service

Anticipate

Give constituents what they need, when they need it. Pega unifies the disparate data you and other agencies already have to anticipate needs and provide the right services.

Connect

Connect constituents with the people and systems they need, through any channel. Pega links your front and back offices, employees, and those of other agencies, delivering seamless service and creating happier constituents.

Simplify

Create a simple, consistent, end-to-end constituent experience anywhere. Manage complexity across geographies, products, segments, and channels to streamline processes and reduce service costs.
 

Omni-Channel Engagement

Deliver fast, secure, and accurate service whether an interaction was started via chat, text, telephone, or Web. Your constituents can easily transition across channels and devices without losing the context of the conversation.
 

A Personalized Experience

During interactions, Pega intelligently anticipates what each constituent needs, guiding them step by step through a personalized customer service experience.
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Process Automation

Pega helps you keep constituents happy, increase staff productivity and improve program integrity. Manage the end-to-end constituent journey through dynamic case management and self-service capability while ensuring you stay compliant.
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An Intuitive Interface

Pega’s unified citizen contact center desktop is easy to work with, yet powerful enough to support the complexities of some of the world’s largest government agencies.
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Seamless Integration

Deliver a consistent constituent experience by embedding Pega directly into your existing channels. Pega Mashup lets you integrate the intelligence of our industry-leading case management directly to your existing constituent portal, ensuring consistency and accelerating time to value.
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ECM Taxonomy Terms: 
Public Sector Solution Info
Customer Service
Customer Service
Customer Service