Give your banking customers what they need, when they need it. Pega uses historical and session data already collected to deliver a personalized experience for your customers every time.
Put your customers in touch with the right people and systems. With Pega, you can easily link front and back office staff and platforms to resolve inquiries while driving higher satisfaction scores.
Create a simple, consistent customer experience anywhere, anytime. Manage complexity across geographies, products, segments, and channels to streamline processes and reduce servicing costs.
ECM Taxonomy Terms:
Customer Service for Retail Banking