Pega Co-Browse

See what your customers are seeing with
Pega Co-Browse

No Downloads

There is no need for downloads, no installations or third party plug-ins. It runs on any device that runs HTML and JavaScript with just one snippet of code.

Easy to Engage

With an intuitive interface, you can engage with your customers on your web page with just a single click. Using phone or chat, you can highlight and direct your customers easily to the information that they need.


Using Pega Co-Browse, you only see the customer’s web page and sensitive information is not seen nor does it travel through servers. You do not see any of the customer’s other open windows, applications, or desktop.

No Downloads Needed

There are no downloads, no installations, no plug-ins. Just tag your website with a single line of Javascript and customers can share their browser with a single click.

Show and Tell

With Pega Co-Browse, you can highlight and direct customers easily to the information they need. You can ask the customer to allow you to control their page and guide them or use highlighting features and or visual cues like arrows to point them in the right direction.

Private and Secure

With Pega Co-Browse, you can specify the sensitive information to be masked with HTML elements or form fields. All masked elements never leave the customer’s browser and are never seen by the representative.

Visual Masking

Pega Co-Browse provides a no code solution to mask or hide text fields or images. This allows companies to only show the agent the information they want the agent to view.

Engage with Chat

With Pega Co-Browse, you can integrate with Pega Chat or your own chat platform. You can also integrate chat within your Pega Customer Service application.

Additional Product Features

Works with all major browsers and operating systems. User experience optimized for use on smartphones and tablets.
Pega Co-Browse is available in the cloud as well as on premise.
Ensure that your customer service application communicates with your telephony systems for a seamless customer experience.
Provide an efficient, consistent customer service experience for website visitors.
ECM Taxonomy Terms: 
Customer Service
Customer Engagement