Pega Agentic Process Fabric™
Confidently orchestrate your agentic workforce
Pega Agentic Process Fabric serves as your trusted orchestration layer, seamlessly connecting AI agents with customers, employees, and systems—so you can confidently automate work across the enterprise.
Your entire agentic ecosystem, governed and controlled
Pega Agentic Process Fabric brings agents, apps, systems, and data together, giving you the predictability, visibility, and control you need to deploy AI agents at scale.
This is how it all connects
Always-on, agent-driven service
with AI agents that find and follow approved workflows
Tap into your full network of agents, workflows, and enterprise data to find the perfect fit for every job.
- Deliver 24/7 self-service that can handle any request
- Focus on serving customers, not searching for information
- Give agents the full context of every case
Total operational clarity
across processes, people, and AI
See all the work that's in flight and act before problems arise.
- Get a 360-degree view of customers and work across every application
- Spot risks to key metrics – like SLAs and KPIs – so you can proactively find solutions
- Coordinate agents, apps, systems, and data to get work done reliably
Activate your AI-powered workforce
with an intelligent workstation for complete visibility
Orchestrate employees and agents with a unified worklist that connects workers, tasks, and systems.
- Deliver seamless agentic experiences that optimize how work gets done
- Serve employees the next best work item instantly based on urgency and fit
- Design new workflows on the fly, with human oversight built in from the start
Orchestrate your agentic future
See how Pega Agentic Process Fabric turns connected workflows and AI agents into a competitive advantage. Because when agentic work flows, everything else follows.