Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Pega Process AI turns data into action

Optimize and automate back-end processes at scale. Simple, powerful, real-time, low-code AI powers better outcomes across your business.

Crush complexity with built-for-business AI

Predict in real time

Deliver proactive service – at massive scale

  • Harness the power of millions of data points
  • Gain insight from each and every event, in real time
  • Determine ideal actions for optimal customer outcomes
Optimize decisioning

Boost efficiency by making complex decisions simple

  • Rapidly deploy AI designed to learn your business processes
  • Simplify complex decisioning with data-driven, real-time arbitration
  • Use decisions to automate work and streamline case management processes
Take control of AI

Low-code development brings AI to life and puts it to work

  • Improve data science with built-in model development, monitoring, and governance
  • Build within Pega, or connect to your AI platform of choice
  • Streamline collaboration between data scientists and application developers

See it in action Handling volume with Pega Process AI

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox overload

With hundreds of customer emails flooding in daily, Sam spends hours managing her queue.

Why it takes so long

Mistakes happen

Sam makes a few errors when re‑typing info from emails. Data entry isn't her strong suit - relationships are.

Too much busywork

Sam feels like she's falling behind, and policyholders aren't getting the speedy service they expect.

Without Pega

Wasted time.
Slow processes.

Customer outcomes

  • Longer wait times
  • Less accurate responses
  • Reduced loyalty

Business outcomes

  • Manual work adds time and cost
  • Lower productivity
  • Frustrated agents

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox triage

Instead of reading hundreds of daily customer emails, Sam sees pre-populated forms she can easily review and advance.

How this works

Quick replies

The system suggests customized responses Sam can send instantly.

Learning in action

Everyone's happier

Policyholders get help faster. And Sam has less busywork, more conversations.

With Pega

Saving time with automation

Customer outcomes

  • Faster service
  • More accurate answers
  • Increased loyalty

Business outcomes

  • Manual process automated
  • Lower costs
  • Increased productivity

Make every process more efficient with Pega.

Explore Pega products

Pega Customer Decision Hub™

Personalize every customer touchpoint with real-time AI.

Learn more

Pega Customer Service

Deliver better outcomes with guided service across channels.

Learn more

Case management

Get more done. Empower teams and automate work, end-to-end.

Learn more

Low-code app development

Bring together IT and business with a platform that simplifies solutions.

Learn more


Get more done with the Pega Platform

Try now

Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.

A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.

Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.