Pega Customer Service for Insurance

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 Increase customer engagement with
Pega Customer Service for Insurance

Transform

Digitally transform your customer journey, providing channels of choice and personalized engagement. Future-proof your transformation strategy with Pega, which allows you to evolve to your customers’ changing communications preferences.

Engage

Connect policyholders with the people and systems that can address their requests. Quickly and seamlessly link marketing, sales, and underwriting to operations and claims and everywhere in-between.

Innovate

Deliver changes faster, redesign processes, and support future servicing opportunities. Pega delivers a simple, consistent customer experience that decreases complexity across geographies, products, and channels, helping you to have a continuous and innovative environment.
Engage everywhere through

Channels of Choice

Build greater levels of customer engagement and loyalty by allowing policyholders to engage with you through any means, all while retaining the interaction across channels. This allows customers to start a conversation in one channel and resume it in the next without repeating information or losing context.
Know, don’t guess with

Personalized Service

Anticipate customer needs and address them instantly. Pega intelligently guides customer service reps with the next best action in any situation, to provide customers with tailored, personalized service every time.
Focus on outcomes with

Case Management

Keep your promises to policyholders. Pega connects the people, contact center systems, and enterprise processes needed to quickly resolve customer issues. Improve your ability to track relevant information, assign tasks, and seamlessly connect your front- and back-office activity to improve results.
Boost productivity with a

Customer Service Desktop

Empower your customer service teams with a simplified and intuitive customer contact center interface. Representatives can access critical information and deliver exceptional service quickly and easily. Combined with the use of dialog management and interaction coaching, you can boost CSR performance to improve service quality and consistency while reducing training time.
Increase agility with

Web and Mobile Mashup

Embed Pega directly into your existing channels to optimize your customer experience. Pega Mashup lets you bring the intelligence of Pega Case Management directly to the customer touchpoint, saving the time and expense of hard-coding logic into each channel independently.
"We saw our net promoter scores jump up hugely. First call resolution, we were around about 50% before we implemented Pega in the contact center, that jumped up to 80%."

Nick Hill, Pega Delivery Centre Manager, AEGON

"We saw our net promoter scores jump up hugely. First call resolution, we were around about 50% before we implemented Pega in the contact center, that jumped up to 80%."

Nick Hill, Pega Delivery Centre Manager, AEGON

Additional Product Features

Two or more parties can securely share the same webpage with just a single click.
Manage the full customer interaction lifecycle, office to field, from first phone call to request close.
Listen to social conversations, analyze customer sentiment, and give an appropriate response.
Provide an efficient, consistent, and responsive customer service experience for website visitors.
Pega recommends relevant information based on the current customer interaction.
Pega’s cloud platform provides immediate access to create, test, deploy, and manage applications.
Customers and employees can interact through a user experience optimized for their devices.
Retrieve customer data from different sources, in real time, while preserving data integrity.
ECM Taxonomy Terms: 
Insurance
Customer Service
CRM