Pega Customer Service for Insurance

 Delight your customers with
Pega Customer Service for Insurance

Anticipate

Harness the power of data to provide the right offer at the right time to policyholders and producers. Personalize each interaction to drive retention and improve cross-sell and up-sell opportunities.

Connect

Connect policyholders with the people and systems that can address their requests. Quickly and seamlessly link marketing, sales, and underwriting to operations and claims and everywhere in-between.

Simplify

Focus on what matters: your customer. Pega delivers a simple, consistent customer experience that decreases complexity across geographies, products, and channels. Reduce costs and improve results.
Engage everywhere with

Omni-Channel Experience

Let customers reach you the way they want. With Pega, policyholders can engage with you through any channel or device. True omni-channel means customers can start a conversation in one channel and resume it in the next, without repeating information or losing context.
Know, don’t guess with

Guided Interactions

Anticipate customer needs and address them instantly. Pega intelligently guides CSRs with the next-best-action in any situation, to provide customers with tailored, personalized service every time.
Unify the front and back office with

Case Management

Keep your promises to policyholders. Pega connects the people, contact center systems, and enterprise processes needed to quickly resolve customer issues. Improve your ability to track relevant information, assign tasks, and seamlessly connect your front- and back-office activity to improve results.
Improve service operations with a

Customer Service Desktop

Empower your customer service teams with a simplified and intuitive customer contact center interface. Representatives can access critical information and deliver exceptional service quickly and easily.
Integrate seamlessly with

Web and Mobile Mashup

Embed Pega directly into your existing channels to optimize your customer experience. Pega Mashup lets you bring the intelligence of Pega Case Management directly to the customer touchpoint, saving the time and expense of hard-coding logic into each channel independently.
"We saw our net promoter scores jump up hugely. First call resolution, we were around about 50% before we implemented Pega in the contact center, that jumped up to 80%."

Nick Hill, Pega Delivery Centre Manager, AEGON

"We saw our net promoter scores jump up hugely. First call resolution, we were around about 50% before we implemented Pega in the contact center, that jumped up to 80%."

Nick Hill, Pega Delivery Centre Manager, AEGON

Additional Product Features

Two or more parties can securely share the same webpage with just a single click.
Manage the full customer interaction lifecycle, office to field, from first phone call to request close.
Listen to social conversations, analyze customer sentiment, and give an appropriate response.
Provide an efficient, consistent, and responsive customer service experience for website visitors.
Pega recommends relevant information based on the current customer interaction.
Pega’s cloud platform provides immediate access to create, test, deploy, and manage applications.
Customers and employees can interact through a user experience optimized for their devices.
Retrieve customer data from different sources, in real time, while preserving data integrity.
ECM Taxonomy Terms: 
Insurance
Customer Service
CRM