Use rules-driven processes that dynamically manage service levels based on government regulations, bank policies, and network rules – like Visa Claims Reduction (VCR) – to ensure timely resolution.
Drive faster case resolution and cut costs with dynamic, end-to-end processes that reduce the complexity, errors, and training time associated with dispute and exception handling.
Provide seamless service across any channel or device with Pega’s omni-channel experience. Configure your optimal customer experience once and deploy it across all channels.
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