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Streamline dispute management with Pega Smart Dispute

Driving dispute and fraud claim resolutions


Disputes and fraud are still costly, complex, and highly manual. Pega Smart Dispute™ builds agility into your organization so you can work smarter, unify experiences, and adapt instantly with Pega’s best-in-class AI and workflow automation.

Shorten dispute time

Resolve disputes while managing future demand

Pega Smart Dispute works to resolve disputes while managing future spikes in demand. See how Nationwide put Smart Dispute to work following an unprecedented surge in Visa disputes due to COVID-19.

Enable flexible and scalable operations

Unify claim processing in an evolving payments market

Smart Dispute is the only purpose-built dispute solution for cradle-to-grave dispute management built on an industry-leading enterprise AI decisioning and workflow automation platform that enables rapid extensibility and adaptability.

Deliver compliant claim handling

Manage network updates and regulations systematically

Smart Dispute supports consumer protection regulations (i.e., Reg E & Z, C-86, Section 75) as well as regular updates from Visa, Mastercard and American Express network rules, including VROL and MCOM integration.

Guided dispute capture and processing

Optimize quality, first-contact resolution, and the customer experience

Smart Dispute intelligently guides dispute entry, either by employees in agent-assisted channels or customers in self-service channels, so banks can correctly capture all required information at the first point of contact, improving straight-through processing rates. Even when cases require human review, guided steps dramatically reduce processing time, costs, and risks for all claim types.

Ready to get started?

We can’t wait to show you what’s possible with Pega. Contact us
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