Streamline dispute management with Pega Smart Dispute
Driving dispute and fraud claim resolutions
Shorten dispute time
Resolve disputes while managing future demand
Pega Smart Dispute works to resolve disputes while managing future spikes in demand. See how Nationwide put Smart Dispute to work following an unprecedented surge in Visa disputes due to COVID-19.
Enable flexible and scalable operations
Unify claim processing in an evolving payments market
Smart Dispute is the only purpose-built dispute application for cradle-to-grave dispute management that is built on an industry-leading low-code platform for rapid extensibility to handle changes and new payment types.
Deliver compliant claim handling
Manage network updates and regulations systematically
Smart Dispute supports consumer protection regulations (i.e., Reg E & Z, C-86, Section 75) as well as regular updates from Visa, Mastercard and American Express network rules, including VROL and MCOM integration.
Guided dispute capture and processing
Optimize quality, first-contact resolution, and the customer experience
Smart Dispute intelligently guides dispute entry, either by employees in agent-assisted channels or customers in self-service channels, so banks can correctly capture all required information at the first point of contact, improving straight-through processing rates. Even when cases require human review, guided steps dramatically reduce processing time, costs, and risks for all claim types.