Product
Pega Collections
Recover more. Protect relationships. Stay compliant – every time. Real-time AI that balances recovery with the human side of collections.
Collections is under pressure. Pega takes it off.
Pega changes that equation.
Digital empathy meets intelligent action
Pega Collections combines real-time AI with intelligent workflow automation to protect customer relationships without sacrificing recovery. From early-stage delinquency to complex default management, Pega reads every situation – so every interaction is personalized, compliant, and optimized for the best possible outcome.
The complete collections solution
Drive smarter decisions
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Real-time AI decisioning: Determine the next best action for every customer, in every moment.
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Adaptive intelligence: Respond instantly as customer behaviors and economic conditions shift.
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1:1 engagement: Deliver personalized recommendations that resolve debt while preserving loyalty.
Orchestrate intelligent collections
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Dynamic workflows: Seamlessly coordinate promises-to-pay and complex exceptions.
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Agent guidance: Empower teams with real-time, AI-recommended steps during every call.
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Automated compliance Enforce policy and regulatory requirements automatically across the entire lifecycle.
Elevate customer experience
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Omnichannel consistency: Deliver a seamless experience across voice, web, and mobile.
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Smarter self-service: Make it easier for customers to resolve payments independently through digital channels.
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Empathetic interactions: Personalize every touchpoint with clarity, confidence, and fair treatment.
Take collections to the next level with these related capabilities
Give collectors instant, AI-powered answers so they can resolve issues before they escalate.
Cut manual tasks and free your teams to focus on what AI can’t do alone.
Guide customers through complex digital forms in real time – and resolve defaults faster.
Close agreements faster with integrated, paperless digital signatures.
Trusted in highly regulated environments
Leading financial institutions rely on Pega to modernize collections through AI-driven decisioning and compliant engagement.
Citi reimagines forbearance with smarter workflows and increased controls.
Collections that work for everyone
Increase recovery. Reduce risk. Maintain total compliance – without compromising the customer relationship.
