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Pega Customer Service for Healthcare

Engage patients, providers, members and prospects.

Get to know Pega Customer Service for Healthcare

Customer Service for Healthcare f1

Personalize service with
customer journey insights

Your healthcare consumers deserve seamless interactions. Use Pega’s complete customer lifecycle management across sales, marketing, service, and care management. With it, consumers experience a journey tailored to their needs as intelligent insights are delivered in every channel, for every team, and every engagement setting

Customer Service for Healthcare f2

Drive staff success with
Conversational AI

Meet your co-pilots that help you deliver elevated experiences with AI tools that guide your intelligent chatbots and live agents. Conversational AI understands, responds to, and learns from customer interactions in self-service and agent-assisted channels. Voice and Messaging AI listen to conversations and suggest actions, so agents fully focus on the customer, not the process.

Sales Automation for Healthcare f5

Delivery efficiency

Remove silos with automated case management

Connect and automate work across people and systems to resolve inquiries faster. Pega’s AI-power decisioning and workflow automation adapts to customer service requests and requirements. So, your contact center, web portal, or virtually any other channel, supports efficient service delivery across every interaction – minimizing your team’s effort and respecting your customer’s time.

Customer Service for Healthcare f3

Seamless transitions with
omni-channel experience

Pega equips you to meet the specific needs of patients, providers, members, and prospects by seamlessly transitioning across channels and devices without losing context of the engagement – whether it’s helping a senior checking eligibility or a provider get a prior authorization.

Ready to get started?

We can’t wait to show you what’s possible with Pega.
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