Pega Smart Investigate Agentic Automation
Automate payment exceptions management to improve operational efficiency and customer service with the Global Leader in Cross Border Payments Exceptions Management
Exceptions and Investigations and sanctions are still costly and complex. For 40 years, Pega has been the global market leader in delivering comprehensive payment exception management solutions. Our solution interprets, sends, and receives messages while automating complex investigations with Pega’s leading case management technology. Pega Smart Investigate Agentic Automation, released in 2024, has expanded automation and generative AI capabilities to process payment exceptions and investigations even faster and more efficiently.
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Experience out-of-the-box ISO 20022 and MT messaging interoperability
Seamlessly interpret, generate and send ISO and MT messages based on counterparty requirements. Receive one and send another depending on your counterparties’ capabilities. Extend your messaging capabilities to support additional payment schemes including Fed, SEPA, and more.
Transform Case Resolution with Intelligent End-to-End Automation
Elevate your payment operations with up to 90% automated resolution of payment inquiries. Use Pega's advanced SWIFT message parsing technology to seamlessly create, manage, and resolve cases while communicating with counterparties. Our enhanced out-of-the-box automation capabilities revolutionize how your team handles payment processing. By intelligently coordinating message flows and case management, turn a complex web of manual processes into a streamlined, automated symphony of efficiency.
AI-Powered Case Resolution Drives Efficiency and Accuracy
Leverage GenAI to convert complex Swift messages into clear, actionable insights. The solution summarizes ISO messages and case histories, helping operators, service teams, and clients understand case status and required actions. Pega Knowledge Buddy can be used to search internal documents, Swift websites and additional sites to provide guidance to teams. Using predictive AI analysis of historical data, the solution accelerates and improves case resolution outcomes.