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Pega Smart Investigate

Improve your exception processing efficiency with Pega.

"HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact."

Automate your payments exception process

Experience total messaging and interoperability support

Experience out-of-the-box support for new messaging standards and resolution processes and maintain support for current formats – all while staying compliant.

Automate case creation and straight-through processing

By automatically parsing SWIFT messages to generate new cases and retrieving existing payment data, Pega can help you achieve over 30% full automation of basic payment inquiries.  

Increase productivity with end-to-end process management

By driving the distribution of work to the right person at the right time, Pega can help you create a seamless experience across multiple channels and systems through intelligent routing.