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Field service management. Done differently.

A model-driven, process-centric approach.

Be predictable, yet agile

Simplify the complexity in your service business with transparent and prescriptive processes that are easy to manage and adapt.

Empower your field workers

Elevate your team into trusted advisors with the exact guidance they need to effectively resolve service requests.

Grow your business

Delight your customers with service that goes beyond mere transactions to achieve better business outcomes and cements lifetime relationships.

Key features of Pega Field Service

Predictable service

Model your complex service business

Instill a process-driven approach to field service by using the underlying Pega low-code, unified digital platform with configurable case management to model your business and deliver standardized, repeatable, and extendable services that can be tracked and continually improved.

Customer engagement

Capture and troubleshoot customer inquiries

Use Pega Customer Service™ to gain insight into your customers, and help troubleshoot and translate reported issues into actions that ensure timely and effective resolution – all while empowering your field workers to be trusted company ambassadors.

Intraday scheduling management

Manage change requests and exceptions

Maintain visibility across your entire field operations with powerful tools to track field worker schedules, proactively manage exceptions, plan deferred schedules, and have real-time insight into each work order and its progress.

Field enablement

Configure your mobile channel

Extend process, not just scheduling, into an offline-enabled mobile app for field workers via configurable forms and workflows. Workers are expertly guided based on service, equipment, and/or location.

Route servicing

Streamline regularly recurring field service work

For organizations that need to routinely service locations, Pega Route Service™ simplifies planning and scheduling, and enables workers with the right tools and information.