Field service management. Done differently.
A model-driven, process-centric approach.
Be predictable, yet agile
Simplify the complexity in your service business with transparent and prescriptive processes that are easy to manage and adapt.
Empower your field workers
Elevate your team into trusted advisors with the exact guidance they need to effectively resolve service requests.
Grow your business
Delight your customers with service that goes beyond mere transactions to achieve better business outcomes and cements lifetime relationships.
Key features of Pega Field Service
Model your complex service business
Instill a process-driven approach to field service by using the underlying Pega low-code, unified digital platform with configurable case management to model your business and deliver standardized, repeatable, and extendable services that can be tracked and continually improved.
Capture and troubleshoot customer inquiries
Use Pega Customer Service™ to gain insight into your customers, and help troubleshoot and translate reported issues into actions that ensure timely and effective resolution – all while empowering your field workers to be trusted company ambassadors.
Manage change requests and exceptions
Maintain visibility across your entire field operations with powerful tools to track field worker schedules, proactively manage exceptions, plan deferred schedules, and have real-time insight into each work order and its progress.
Configure your mobile channel
Extend process, not just scheduling, into an offline-enabled mobile app for field workers via configurable forms and workflows. Workers are expertly guided based on service, equipment, and/or location.
Streamline regularly recurring field service work
For organizations that need to routinely service locations, Pega Route Service™ simplifies planning and scheduling, and enables workers with the right tools and information.
