Pega for Manufacturing & High Technology
Digital Prescriptive Maintenance
Fix it before it breaks
The Internet of Things (IoT) isn’t valuable on its own. Simply connecting all your machines and capturing massive amounts of data won’t unlock new opportunities. The real value is taking the right actions at the right time. Predict potential breakage and fix it before it impacts the customer or your bottom line. Respond instantly when things go wrong and dispatch a field team with the skills, tools, and insights needed to fix things fast.
Pega gives you an AI-powered decision hub so you can turn your IoT data collection investments into real insights. Prescriptive maintenance taps the power of IoT and dynamic case management to help machines and equipment become proactive participants in their own maintenance. So you can orchestrate actions that drive maintenance costs down and customer satisfaction up – while turning the IoT into a value stream.
Streamline Service Operations
Deliver when it matters most
Every time you dispatch workers to field at the wrong time, or without the information and tools they need to get things done efficiently, it costs your business money. When you can’t get siloed teams and systems working together, you pay for it in reduced efficiency. And your customer pays by waiting around for a service tech and making multiple calls to your service center. It’s a lose-lose situation.
Pega is engineered to automate across silos, finally connecting your field service teams to your front-end channels to your back-office operations. We put the industry’s only unified automation platform – with AI-powered robotics, BPM, and case management – to work for your customers and your service teams. You get a flexible, mobile field service app that even works offline. Your most complicated processes are made easy for your customers and your workers. You drastically reduce your cost of service. Win-win.
Optimize Warranty Claims
Get it done right. Get it done fast.
Does your after-sales experience deliver on your product promise? Can you resolve warranty claims in a way that both satisfies customers and reduces costs? If you can’t answer yes to both of these questions, you need to connect the systems and silos involved in your claim process and focus them all on the same thing – your customer.
Pega Warranty is engineered to automate across silos, leveraging the world’s best case management to link your warranty teams, field service ops, front-end channels, and back-office operations. The industry’s only unified automation platform – with AI-powered robotics and BPM baked in – processes your most complicated warranty claims quickly and easily. So your customers will love your service as much as they love your products.
Develop New Revenue Streams
Instead of just selling equipment, sell solutions
Just selling big machines isn’t enough anymore. You need to think even bigger: warranty solutions, service contracts – the whole package. Through partners or direct to customers, you’ll find chances to grow your revenue at every point of the product lifecycle. If you’re not taking advantage of these opportunities, you could be losing out to the competition.
With Pega, you can look at connected machine data and your customer’s evolving business needs to proactively map out the right products to grow your relationship. Recognize each customer’s unique context, and use AI to adapt your approach. Our intelligent guidance lets you make one-to-one offers that consistently exceed expectations.
So get your customers when they’re ready – and get ahead of competitors.
Deliver Seamless After-Sales Service
Always exceed customer and partner expectations
Great business relationships require fast, seamless after-sales service. If a customer or partner contacts you with a problem, you can route them to the right agent to solve it. Immediately. Even better, arm your team with tools to proactively tackle problems before they happen.
Pega’s next-generation customer service lets you engage across any channel, continuing through any other. Pega goes beyond a 360-degree view to give you customer service powered by proven AI technology and smart automation, instantly delivering relevant insights and guided interactions right when you need them. The industry’s only unified automation engine – with built-in robotics – streamlines and simplifies every interaction. So those relationships get stronger. Outcomes get better. Problem-solving gets more efficient. And aftermarket becomes much more than an afterthought.
Achieve New Levels of Operational Excellence
Automation that gets work done. Period.
321 percent ROI in less than 12 months. 75 percent cost savings. 75 percent productivity improvements. These are transformational outcomes – but just deploying a few software robots won’t get you there. To truly optimize your operations, you need one unified automation engine.
With Pega’s business process management, you can orchestrate people and systems. Deploy automation to take repetitive work out of your operation, and use case management to oversee it all from end to end. You can define service-level agreements, route work, and apply rules and advanced intelligence.
Pega’s capabilities are unified on one platform. No duct tape. No wiring different things together. After all, you think about outcomes from end to end. You need technology that gets work done that way, too.