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Case Study

Siemens improves efficiency by more than 80% with one master system for global DX

  • Improved efficiency by 80-90%

  • One tenth the cost at 10 times the speed, with infinite scalability

  • 45,000 users globally

“We had about twelve workflow systems across the company and we all consolidated and said, well, you have to find one master system… Pega helps us enormously to connect the different dots between the different systems. That's of course a critical customer benefit which we see not only from an IT perspective, but most importantly for our users across the globe.”

The Business Issue

Siemens is a global powerhouse focusing on the areas of electrification, automation, and digitalization. With 12 workflow systems across the company, it identified the need for one master system enabling successful digital transformation (DX) end-to-end and on a global scale.

To maintain control, transparency, and efficiency over its global digital transformation efforts, offer the necessary flexibility, and tackle increased complexity, Siemens needed to ensure a global standardization approach – while being able to adapt to local requirements on a single, unified platform.

The Solution

Siemens implemented Pega as a standard platform for workflow and digital case management. The platform enables Siemens to drive and control global, end-to-end digitization from a central point, while enabling users to build their own applications to digitize complex and dynamic processes based on their country- and business-specific needs.

Since starting a partnership with Pega in 2015, Siemens has gone live with 20+ projects based on Pega Platform™ across the globe, including Global Master Data Management, Order Management for Tomorrow, Cash Collection, Generic Workflow Self-Services, Customer Service, and GraphicsPool, to name a few.

The Results

The Pega Platform approach has generated major performance lifts for Siemens, including:

  • 80-90% savings in time
  • 1/10 the cost at 10 times the speed – infinite scalability
  • Roll-out of changes in one week and easier implementations
  • Global consistency and reduced complexity
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Industry: Manufacturing Product Area: Platform Solution Area: Enterprise Modernization Solution Area: Operational Excellence
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