Pega Certification & Licensing

 Streamline government licensing with
Pega Certification & Licensing

Engage

Deliver better support to the public with intuitive self-service portals that offer intelligent guidance across all channels, for the entire lifecycle of the license.

Perform

Dramatically improve work performance and ensure accuracy and consistency with dynamic business rules that apply the right policies and procedures at the right time.

Change

Gain the power to change, with omni-channel management. Build or alter licensing processes once, then rapidly deploy across multiple channels, maximizing time to value.
 

Dynamic Case Management

Pega delivers end-to-end visibility into the lifecycle of each certification and licensing case with holistic case management.
 

Dynamic Business Rules

Pega automatically applies the right policies and procedures at the right time, ensuring accuracy and consistency across all your certification and licensing requirements.
 

Intelligent Business Processes

Automatically assign or transfer work among teams and proactively manage licensing violations, including those requiring enforcement and adjudication.
 

Omni-Channel

Interact with your constituents through chat, web portal, phone, and more without ever losing context. With Pega, a single interaction can seamlessly span multiple devices and intervals of time, ensuring compliance and customer satisfaction.
 

Real-time Dashboards

Configurable, pre-built reports present real-time data on interactions, productivity, quality, lifecycle, and more for deep insight into caseload levels, work rates, and work quality.

Optimized Citizen Services

Maine’s Enterprise Approach to Certification and Licensing


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Optimized Citizen Services

Maine’s Enterprise Approach to Certification and Licensing

Watch the video

ECM Taxonomy Terms: 
Public Sector Solution Info
Investigative Case Management
Platform
Case Management
Platform
Case Management