Pega Fulfillment Control Center
Automate operations and improve the order to cash experience.
"The partnership with Pega is really key for us because we don't want to reinvent the wheel every time."
Give your back office the tools to drive accurate and timely delivery, for a better customer experience at a lower cost. Manage orders for digital services with out-of-the-box support for orchestration, validation, decomposition, augmentation, fallout, and lifecycle management.
Define fulfillment plans, order actions, and decomposition rules quickly and eliminate development costs. An integrated catalog built for your operations team makes it easy to promote standardization, flexibility, and reuse, meeting the needs of a dynamic business environment.
Efficiently capture inquiries and service requests, making clients happier in the process. Easily connect front office advisors with back office staff and systems for end-to-end resolution and transparency into the real-time status of requests, across all channels.
Mobile apps and responsive user interface allow solution designers and field engineers to design and deliver communications solutions running anytime, anywhere via phone and tablet.
Optimize the way your employees work by simplifying, automating, and integrating technologies and processes so they can get more work done faster. Robotic automation accelerates high volume, repetitive tasks and bridges system and data integration gaps.
Pega’s scaled, tiered cloud environment supports the Pega Fulfillment Control Center application.
Enable access across all channels including mobile, social, chat, call center, and face to face.
Embed the Pega UX directly into your mobile or web channels.
Pega FCC is configured to work with Pega CPQ and Customer Service for end-to-end customer journeys.
Pega Service and Connectors
Interface with existing systems using standard protocols such as HTTP, SOAP, REST, MQ, JMS, and SQL.
Automatic Order Decomposition
Define complex decomposition rules and dependency management in a single user interface.
Point of No Return
Define where in the fulfillment process revisions are no longer allowed, for successful provisioning.
Communications Data Model
Robust library of common objects and data models based on TM Forum Shared Information Data Model (SID).