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Pega Fulfillment Control Center

Automate operations and improve the order to cash experience.

"The partnership with Pega is really key for us because we don't want to reinvent the wheel every time."

Laurent Herr VP Operation Support Systems, Orange
Get to know Pega Fulfillment Control Center
Deliver faster with
communications processes

Give your back office the tools to drive accurate and timely delivery, for a better customer experience at a lower cost. Manage orders for digital services with out-of-the-box support for orchestration, validation, decomposition, augmentation, fallout, and lifecycle management.

Launch services faster with telecom technical catalogs

Define fulfillment plans, order actions, and decomposition rules quickly and eliminate development costs. An integrated catalog built for your operations team makes it easy to promote standardization, flexibility, and reuse, meeting the needs of a dynamic business environment.

Fulfill on time with case management

Efficiently capture inquiries and service requests, making clients happier in the process. Easily connect front office advisors with back office staff and systems for end-to-end resolution and transparency into the real-time status of requests, across all channels.

Fulfill any time with Pega Mobility

Mobile apps and responsive user interface allow solution designers and field engineers to design and deliver communications solutions running anytime, anywhere via phone and tablet.

Optimize how work gets done with robotic automation

Optimize the way your employees work by simplifying, automating, and integrating technologies and processes so they can get more work done faster. Robotic automation accelerates high volume, repetitive tasks and bridges system and data integration gaps.

Additional Product Features

Pega’s scaled, tiered cloud environment supports the Pega Fulfillment Control Center application.

Enable access across all channels including mobile, social, chat, call center, and face to face.

Embed the Pega UX directly into your mobile or web channels.

Pre-Built Integration

Pega FCC is configured to work with Pega Customer Service for end-to-end customer journeys.

Pega Service and Connectors

Interface with existing systems using standard protocols such as HTTP, SOAP, REST, MQ, JMS, and SQL.

Automatic Order Decomposition

Define complex decomposition rules and dependency management in a single user interface.

Point of No Return

Define where in the fulfillment process revisions are no longer allowed, for successful provisioning.

Communications Data Model

Robust library of common objects and data models based on TM Forum Shared Information Data Model (SID).

Customer Case Studies

See how customers are using Pega Client Service for Wealth Management and Brokerage to transform their enterprises.

Orange Business Services: Revolutionizing B2B Order Management

Case Study

Vodafone: Creating the Perfect Digital Order

Check out the case study

case study

Telstra: Transforming the Fulfillment Experience

Check out the case study