Pega Fulfillment Control Center

Automate operations and improve the order to cash experience with
Pega Fulfillment Control Center


Reduce the time, effort, and costs associated with telecom order fulfillment processes for your digital services like Cloud, Ethernet, and NFV.


Accelerate time to market for new services. An integrated technical catalog simplifies the creation of processes, rules, and order structure, so you can stay ahead of your competition.


Exceed customer expectations by delivering with accuracy, timeliness, and end-to-end visibility, whether it’s your high volume consumer services or complex enterprise services.
Deliver faster with

Communications Processes

Give your back office the tools to drive accurate and timely delivery, for a better customer experience at a lower cost. Manage orders for digital services with out-of-the-box support for orchestration, validation, decomposition, augmentation, fallout, and lifecycle management.
Launch services faster with

Telecom Technical Catalogs

Define fulfillment plans, order actions, and decomposition rules quickly and eliminate development costs. An integrated catalog built for your operations team makes it easy to promote standardization, flexibility, and reuse, meeting the needs of a dynamic business environment.
Fulfill on time with

Case Management

Connect the people, partners, systems, and enterprise processes required to fulfill an accurate telecom order, and keep your promise to your customers. Pega tracks status and SLA information, automates and assigns outstanding tasks, and links front- and back-office activity.
Fulfill anytime with

Pega Mobility

Mobile apps and responsive user interface allow solution designers and field engineers to design and deliver communications solutions running anytime, anywhere via phone and tablet.
Optimize how work gets done with

Robotic Automation

Optimize the way your employees work by simplifying, automating, and integrating technologies and processes so they can get more work done faster. Robotic automation accelerates high volume, repetitive tasks and bridges system and data integration gaps.
Pega 7 Robotic Automation & Intelligence image

Additional Product Features

Pega’s scaled, tiered cloud environment supports the Pega Fulfillment Control Center application.
Enable access across all channels including mobile, social, chat, call center, and face to face.
Embed the Pega UX directly into your mobile or web channels.
Pega FCC is configured to work with Pega CPQ and Customer Service for end-to-end customer journeys.
Interface with existing systems using standard protocols such as HTTP, SOAP, REST, MQ, JMS, and SQL.
Define complex decomposition rules and dependency management in a single user interface.
Define where in the fulfillment process revisions are no longer allowed, for successful provisioning.
Robust library of common objects and data models based on TM Forum Shared Information Data Model (SID).
ECM Taxonomy Terms: 
Communications Service Providers