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Transform your shared services operations

Drive more value and impact across your key business functions

Shared services are becoming increasingly important to communications service providers (CSPs) as they invest in digital solutions, build new capabilities, and enter new markets. In these times of disruption and change, CSPs must implement a service delivery model that provides timely and localized support to the business while simultaneously controlling cost.

Key benefits
  • Improve engagement with customers and stakeholders
  • Bolster efficiency and reduce waste
  • Automate workflows with full visibility across your organizations

Featured customers

Vodafone improves operations across key business functions

See how Vodafone achieved a 50% increase in quality in debt collection.

Deutsche Telekom brings 700 HR processes into one unified platform

“With our new customer service solution, we will create the next step towards a future-oriented HR landscape.” – Marco Stiene, Deutsche Telekom Services Europe SE

Procurement Management

Accelerate RFPs and purchase orders

Multiple manual solutions hold providers back from efficiently managing demand, selecting suppliers, and executing procurement transactions. Pega connects into your existing systems and automates work using AI, so you can act more efficiently and drive value fast.

How we do it

  • Apply AI and business rules to empower your data to act autonomously 
  • Tap into data streams to enable fast and effective decisions 
  • Create and adapt business rules and automated workflows without code
Learn more
Corebridge Financial

HR Management

Seamlessly acquire, onboard, and retain employees

Your employees expect seamless experiences. With Pega’s unified platform, CSPs can streamline human resources management from start to finish – accelerating identification and engagement of talent, eliminating manual work from onboarding, and transforming employee engagement to improve retention.

How we do it

  • Improve and simplify access to recruiting channels
  • Apply industry-leading AI for advanced decisions, metrics, and reporting
  • Automate across systems and silos to eliminate manual workarounds
     
Learn more

Finance Management

Streamline collections and contract management

Simplify and automate complex payment processes for both customers and employees. Integrate existing systems and processes into one unified platform to better leverage data and proactively engage customers based on their real-time needs.

How we do it

  • Apply AI to determine meaningful and relevant solutions and next best actions 
  • Reduce incoming calls to contact center with self-service channels 
  • Create and adapt business rules and automated process flows – without any coding
See how the platform works
Why is generative AI important for the enterprise?

Device & Equipment Mangement

Optimize device management with what you have

Managing device and equipment returns is a manual and time-consuming process. With Pega’s agile platform, you can quickly develop applications to support device services transformation, applying AI and automation to improve efficiency, productivity, and satisfaction.

How we do it

  • Automate manual processes and remove silos from legacy systems 
  • Standardize processes across multiple businesses and regions 
  • Gain full end-to-end visibility for customers and employees
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Ready to get started?

We can’t wait to show you what’s possible with Pega.
Request a demo
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