Transform your shared services operations
Drive more value and impact across your key business functions
Shared services are becoming increasingly important to communications service providers (CSPs) as they invest in digital solutions, build new capabilities, and enter new markets. In these times of disruption and change, CSPs must implement a service delivery model that provides timely and localized support to the business while simultaneously controlling cost.
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- Improve engagement with customers and stakeholders
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- Bolster efficiency and reduce waste
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- Automate workflows with full visibility across your organizations
Featured customers
Vodafone improves operations across key business functions
See how Vodafone achieved a 50% increase in quality in debt collection.
Deutsche Telekom brings 700 HR processes into one unified platform
“With our new customer service solution, we will create the next step towards a future-oriented HR landscape.” – Marco Stiene, Deutsche Telekom Services Europe SE
Procurement Management
Accelerate RFPs and purchase orders
Multiple manual solutions hold providers back from efficiently managing demand, selecting suppliers, and executing procurement transactions. Pega connects into your existing systems and automates work using AI, so you can act more efficiently and drive value fast.
How we do it
- Apply AI and business rules to empower your data to act autonomously
- Tap into data streams to enable fast and effective decisions
- Create and adapt business rules and automated workflows without code
HR Management
Seamlessly acquire, onboard, and retain employees
Your employees expect seamless experiences. With Pega’s unified platform, CSPs can streamline human resources management from start to finish – accelerating identification and engagement of talent, eliminating manual work from onboarding, and transforming employee engagement to improve retention.
How we do it
- Improve and simplify access to recruiting channels
- Apply industry-leading AI for advanced decisions, metrics, and reporting
- Automate across systems and silos to eliminate manual workarounds
Finance Management
Streamline collections and contract management
Simplify and automate complex payment processes for both customers and employees. Integrate existing systems and processes into one unified platform to better leverage data and proactively engage customers based on their real-time needs.
How we do it
- Apply AI to determine meaningful and relevant solutions and next best actions
- Reduce incoming calls to contact center with self-service channels
- Create and adapt business rules and automated process flows – without any coding
Device & Equipment Mangement
Optimize device management with what you have
Managing device and equipment returns is a manual and time-consuming process. With Pega’s agile platform, you can quickly develop applications to support device services transformation, applying AI and automation to improve efficiency, productivity, and satisfaction.
How we do it
- Automate manual processes and remove silos from legacy systems
- Standardize processes across multiple businesses and regions
- Gain full end-to-end visibility for customers and employees
