Manage and fulfill telecoms orders efficiently and effectively
Automate and streamline order management from start to finish
Seamlessly orchestrate and streamline the order-to-cash process, improving end-to-end visibility, utilizing AI to accelerate order cycle times, and reducing order fallout. Use GenAI to support users to easily launch and manage new and upgraded services for complex, multi-site, multi-product orders – keeping pace with new innovations and opportunities in the marketplace.
- Shorten order fulfillment time
- Provide full visibility across the supply chain
- Launch products and services quickly
Vodafone reduces order cycle times
Learn how Vodafone achieved 0% order fallout and a 30% reduction in order cycle time.
Orange streamlines and automates order management
See how Orange achieved 30% faster delivery times with a 50% reduction in fallout and 100% of work done by the right person.
BT simplifies global complexity at scale
Check out BT’s unified solution that’s delivering the best end-to-end digital journeys for sellers and brilliant customer experiences.
Accelerate Cycle Times
Strengthen customer relationships from the beginning
Fast and seamless order management experiences lead to more fruitful relationships. Streamline the order-to-cash process across front and back-end systems to reduce fallout rates and accelerate fulfillment. Extend consistent, proactive, and transparent experiences across all your channels to improve customer satisfaction.
How we do it
- Predict customer outcomes and satisfaction with Pega Process AI™
- Leverage rules and AI to validate and process orders efficiently
- Intelligently route work to appropriate teams and track its completion
Reduce operational costs
Manage the end-to-end order lifecycle efficiently
Transform your order management processes to improve efficiency and transparency, regardless of order complexity, product mix, or legacy back-end systems. Automatically collect, input, and validate essential information to remove duplicative and labor-intensive work.
How we do it
- Orchestrate all orders across existing OSS and BSS systems from end to end
- Intelligently decompose orders based on multiple product catalogs
- Use rules and AI to manage complex dependencies
Build for Change
Adapt to market changes by launching new products quickly and easily
Empower business users to create new rules, processes, and applications, without any coding. With Pega as your unified platform, you can easily adapt your processes to support the rollout of new products and initiatives that give your business a leg up over the competition.
How we do it
- Adapt business rules and automated process flows, without any coding
- Reuse workflows and applications with Pega Situational Layer Cake™
- Integrate across all your existing OSS, BSS, and partner systems