Drive a faster, more competitive sales experience
Sell smarter to close more deals, faster
Traditional sales automation has been about what sellers put into the system – not what sellers get out of it. With Pega’s industry leading sales automation platform, communications service providers (CSPs) can apply AI and automation across the customer lifecycle to efficiently manage multiple customer contracts, pricing, and system integrations. Instead of time-consuming tasks like tracking orders and follow ups, your sellers can focus on the right leads and activities to drive more value.
- Work faster, sell smarter
- Anticipate customer needs and problems
- Innovate quickly and adapt instantly
BT applies a center of excellence model to simplify global complexity
Find out how large-scale reuse, agility, and a COE at its core has enabled BT to mitigate legacy software, transform at scale, and broaden Pega adoption across the business.
Vodafone goes global with order automation at Vodafone Business
Discover how creating a streamlined order capture process to eliminate order fallout was key to Vodafone’s implementation.
Etisalat creates customized offerings powered by AI
See how Etisalat is using Pega Bundle Negotiator to empower agents to create relevant and valuable product combinations on the fly – moving from a one-size-fits-all approach to offering customized packages perfectly suited for each customer’s unique needs.
Drive seamless experiences
Keep your customers engaged
Every connection counts. Keep your customers engaged with interactions that are relevant, suitable, and empathetic by connecting across channels and systems to take action on customer data. Give your customers the tools and visibility needed to manage their accounts and resolve issues quickly.
How we do it
- Generate content that is relevant to the client and account in real time
- Help your customers quickly with digital self-service across all your channels
- Unify AI and automation to power every customer touchpoint
Give your sellers the tools to drive more deals
Successful sales are as much about what you don’t do as what you do. Support your sellers with AI guided interactions and collaboration tools that keep your team one step ahead. Make every moment count by automating labor-intensive processes and seamlessly orchestrating orders with case management – so sellers can work faster and smarter.
How we do it
- Get a full view of client activity and alert reps with the best actions to take
- Gain real-time views into predicted sales cycle, quota attainment, and lead quality
- Accelerate time to transact with intelligently guided selling that leverages AI
Eliminate sales complexity
Deliver value without disrupting existing systems
Legacy tech stacks are often aligned by product or function, requiring complex support to maintain and expand to new products and solutions. With Pega, you can apply AI and automation across your front- and back-office systems to unify your data streams and transform your selling process. Pega's AI constantly learns from what works and what doesn’t work, self-optimizing advice and guidance to reps, agents, and managers.
How we do it
- Easily manage process variation, reducing silos, and driving service efficiencies
- Deploy self-optimizing AI to continually improve guided selling
- Automate any work from front to back office