Product
Pega Customer Service
Automate and simplify every customer service journey from end-to-end with AI.
Scale service with agentic AI
Self-service handles volume. Humans handle complexity. Pega orchestrates both.
Pega's Predictable AI reduces operational strain by resolving routine service requests automatically. CSRs are free to handle more pressing issues with full context and guidance. And it's all orchestrated end to end, so service stays governed and high quality at scale.
The complete customer service solution
Automate work out of the contact center
- Instantly deploy workflow-powered Self Service Agents across any channel.
- Go beyond simple answers to deliver end-to-end customer resolutions.
- Provide effortless transitions from self-service to live support.
Create expert customer service reps
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Eliminate app-juggling with a seamless, unified agent desktop.
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Remove guesswork with AI guidance & automated responses.
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Automate tasks such as data capture, form fill, and wrap up to lighten service reps’ workloads.
Engage anywhere (consistently)
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Deliver consistent, seamless customer experiences in any channel, at any time.
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Seamlessly transition conversations across channels without losing context.
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Ensure visibility of customer interactions across all channels, providing CSRs with comprehensive customer history.
More Pega Customer Service features
Connect and automate work across people and systems.
Unlock the full potential of your contact center employees.
Agentic AI agents that accelerate customer resolutions across any channel.
Seamless CRM integrations with new channels, AI capabilities, and out-of-the-box telephony.
Attended and unattended RPA to improve speed and precision.
Boost email productivity with GenAI automation and insights.
Unlock the collective knowledge of your enterprise with the power of AI
AI-powered recommendations for real-time next best actions.
Embed Pega's processes and workflows within Salesforce.
Make service effortless for everyone
Take the guesswork out of service. Pega Customer Service™ orchestrates every journey with AI and automation, saving time and money – all while keeping your existing systems intact.
