Illustration of robot connecting a customer service rep and a customer

Self-service, unleashed

Combine the power of agentic AI and the predictability of workflow to transform every customer experience

Move beyond the limitations of traditional chatbots and automated voice systems. Turn any workflow into reliable and predictable self-service agents.

Build on your existing workflows

Transform your current business processes into smart customer conversations without starting from scratch.

Deliver natural customer interactions

Customers get personalized, helpful service that feels human while your business maintains security and compliance.

Handle complete customer requests

Go beyond basic questions to resolve complex issues, access company information, and complete full transactions 24/7.

Reach customers everywhere

Provide the same high-quality service whether customers contact you by phone, chat, website, or mobile app.

Redefine customer service, instantly

Photo of customer service rep with illustration of robot to the right

Better experiences, more efficient resolution

with Self Service Agents that get work done

Break free from frustrating bot conversations. Engage with customers in natural conversations across channels.

Transform customer interactions from dead-end bot experiences to meaningful problem-solving conversations
Give customers the ability to ask questions, change direction mid-interaction, and seamlessly escalate to live agent CSRs when needed
Instantly transform workflows into agentic self-service experiences with Pega Blueprint™

Built-in agentic control and governance

with Predictable AI™ designed for the enterprise

With workflow as your foundation, agentic self-service experiences are secure, auditable, and transparent – giving you the security and control you need.

Deploy AI agents confidently with your defined parameters and policies
Enable AI agents to execute complex service tasks with access to organizational knowledge and the right data sources
Get full control and observability around all AI agents’ work

Photo of two women in a call center with an illustration of a robot in front

Two photos, one of a group of people and another of a woman, connected by an illustration of a robot

Limitless scalability, faster ROI

Predictable AI that customers actually trust

Eliminate complex development and slash implementation time.

Instantly transform enterprise-grade workflows into fully dynamic AI agents Make any existing
Make any existing Pega workflow immediately available across self-service channels, with the power of Pega’s Center-out architecture
Automate more contact center work toward self-service, saving millions in costs